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January 2024 by David Holliman
We purchased a mattress on 1/15/2024 from this location. Elizabeth was our sleep expert. She was knowledgeable, patient, and accommodating throughout the whole process. There were issues when our mattress was delivered, and we needed to return it and get a replacement. Elizabeth did an excellent job of going above and beyond to correct our issue and deliver a new mattress as soon as possible. This could have been a horrible experience, but Elizabeth ensured we were cared for. Thank you, Elizabeth, for restoring my faith in customer service.
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January 2024 by Murali Krishna Kankanala
The customer experience is too good.I had 2 sets of these pillows already and buying 3 more sets for kids and guests bed rooms. You must switch to basic pillows to these cooling and temperpedic you enjoy the great sleep. $100 bugs nothing compared to your sleep. Trust me you deserve the good sleep. Especially I see it’s reduced the stiffneck problems too.
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January 2024 by Liz Rosen
I had another wonderful shopping experience with Roger at Mattress Firm! He strove to give me the best price for the mattress I selected and the buying/delivery scheduling process was quick and professional.I highly recommend Mattress Firm and Roger! A win win for the customer!
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January 2024 by Jerry Mabe
Elizabeth’s was excellent! She was extremely knowledgeable of all the products and was an amazing help to allow my wife and I to make good decisions on what to purchase. We cannot have asked for better service. You are lucky to have her as an employee. Jerry Mabe.
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November 2023 by Christopher Pike
Great experience. Honestly, I was reluctant having never been to a "box retailer" for a mattress. I was expecting pushy "used car salemen" but that wasn't the case. It was Black Friday, but plenty of parking and an inviting showroom. It wasn't overly packed in; enough room to walk around and try out the beds. Roger was very helpful and not at all pushy. Gave options he felt would appeal to us and had all the answers to our questions. In fact, I would say his time was more spent educating than selling. He worked patiently during the test drives, provided great details fo the purchase, delivery and warranty (if ever needed). Made for a very pleasant experience.
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November 2023 by Nancy Van Buskirk
We had a 2 year old mattress that was sagging and we were going to get a new one when we meet Elisabeth. She let us know we should be able to claim the warranty for it. She showed us what to do. When we got approved and went back to buy the new one we meet Roger. He helped us choose the right mattress. They both were very helpful and would recommend both salespeople and Mattress Firm .
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November 2023 by L O'Connor
Elizabeth was the best salesperson today! She listened to us and suggested mattresses that would meet our sleep needs within our budget.I have purchased mattresses from Mattress Firm for years and like their frequent sales. As a mother of several children who have needed mattresses when moving into their first apartments and college rentals, the additional savings from sales has added up! Another great experience today, so I remain a faithful customer.
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November 2023 by Patricia McFadden
Went to this location in a panic! Needing a mattress for our main guest room. We need the mattress in less than 24 hours ?? Not wanting to spend an arm and a leg but wanting guests to feel like they’re at the Ritz, Hayden directed us to the perfect purchase! Our furniture arrives tomorrow and he coordinated for us to have a friend pick up the mattress from the warehouse so our out-of-town guests will sleep well tomorrow night! Hayden was absolutely great!
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October 2023 by Chris Smith
David was fantastic to work with! I had an issue with a mattress that had a defect from the manufacturer and David immediately went to bat for me and got the issue resolved. He communicated each step along the way and was always super patient. I highly recommend asking for him when you’re in the market for a mattress. David is very knowledgeable, friendly and was a pleasure to work with.
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September 2023 by Curtis
I write a lot of reviews, but only when I think my feedback can TRULY benefit another consumer. We had the unfortunate issue where we needed to replace our mattress based on a warranty claim. As soon as you hear that, you always know you were going to walk in spending more than you want. However, in a case like this, our ignorance was bliss, and we had no idea what mattresses meant what, nor what would truly be fitting for our needs. We chose this location simply because of the reviews and the 4.9 stars, it’s pretty rare that any retailer has that rating, so we were excited to have an opportunity for excellent service. Then we met Elizabeth……..Wow…. Her level of patience, education, and first-hand experience with owning the product, she secured our trust within the first 10 minutes of meeting her. Not only did she have a strong presence with all that I mention, her professionalism and assurance of a seamless process, did not disappoint either. The way that she handled our complete transaction from start to finish along with all efficiencies contributed to the overall great experience. It doesn’t stop there. The other gentleman who was working by her side, supporting other customers was just as fantastic! In between laying on mattresses, we had the opportunity to hear how he was servicing the customer as well, and it goes to show that the leader ship at this store really does set a good precedent and has fantastic employees.We received our mattress yesterday and had our first night sleep. So far so good, but if we did need to replace, I feel so happy that we would be in good hands once again.Congratulations Mattress Firm on your stellar reviews! Your reputation is great, and you didn’t disappoint ????
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September 2023 by Melanie Chiera
Our entire experience at Mattress Firm, from start to finish, was incredible! Liz was so great to work with. She understood the sleep situations I have been dealing with for years due to our previous mattress and highly recommended us going with a tempurpedic. Liz discussed the different brands, and comfort levels, if each mattress throughout the entire store, but once she explained all the mattresses MF had to offer, she chose to give my husband and I the space we needed to give us time to make this selection, which was like a breath of fresh air considering the multiple other stores we went to prior to mattress firm, we felt incredibly overwhelmed and bombarded by salespeople and their pitches which ultimately deterred us from making our purchase. Liz catered to all of our needs and wants and was just all around such a wonderful and happy person to work with. I will 100% recommend this location solely because of her! 10/10!
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August 2023 by Diane Waugh
We had an awesome mattress shopping experience at the Mattress Firm at Brannon Crossing. I can’t say enough about our sales associate Elizabeth who provided us with outstanding customer service and communication throughout the process. She is friendly, knowledgeable, and was truly patient with our massive indecision about which mattress to buy! She is a definitely an asset to the company. Thank you Elizabeth, we love our new mattress!
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August 2023 by Bonnie Ellinger
This was a nice experience at Mattress Firm. Elizabeth, the sales consultant, was very knowledgeable and very pleasant to work with. I didn’t think I wanted another Tempurpedic mattress (we have had our current one for about 15 years), but there have been a lot of changes and we ended up getting another one!
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August 2023 by Marty Comella
Elizabeth has been so helpful with two separate bed purchases. Excellent and quick service. Such a friendly interaction.
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August 2023 by B E
This was a nice experience at Mattress Firm. Elizabeth, the sales consultant, was very knowledgeable and very pleasant to work with. I didn’t think I wanted another Tempurpedic mattress (we have had our current one for about 15 years), but there have been a lot of changes and we ended up getting another one!
