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December 2023 by Bruce Robinson
On Line ordering process was fine. Best price around and it includes the road hazard warranty. You have to register your tires with the manufacturer yourself. read the paperwork you get handed. It's not explained to you because they are just trying to keep the line moving.My biggest issue was reading the last line of the Additional Notes that my center wheel cap was missing prior to install. It was not.I suspect it was broken while it was being removed and it's easier to blame the customer than admit and rectify mistake.I called, but no one answers the phone. I tried to chat, but the auto response is to call the local warehouse. I understand it's a very busy time of year, but I have to order a replacement part and drive with my lug nuts exposed while I wait for the part tot be delivered.The 2 stars are in hopes it will evoke a response.
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November 2023 by Timothy Mospanyuk
I was sold on the warranty when we bought the tires. The tech specifically said my car has a faster wear and tear due to the weight when buying the tires here at Costco.Turns out it’s a scam. They said I have “suspension issues” and did not honor the warranty when it came time for replacement. They couldn’t give us an answer to what type of issues.I’ve had my car checked and suspension is great.They lost my trust.
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November 2023 by Justin Daniel
Had an appointment at 10am on a Tuesday for a “free” tire rotation. Took over 90 mins - I’d rather go somewhere else and pay for my next one.
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November 2023 by Alisa McIntire
Very poor service and attitude. I was told by a tire service technician that he could only check the air in one of my tires instead of all of them because he had other things to do.
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November 2023 by Bryan Cohen
I had a great experience. My wheel lock was lost and they came up with a reasonable solution and got the job completed timely.
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October 2023 by Tim Larkin
I wanted a tire rotation. Had to get an appointment. First available is two weeks out.
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September 2023 by Jeff Boston
Second time buying tires. Wait time with installation was not acceptable. Had appointment and instead of 45 to 60 minutes, was at Costco for almost 2 hours. Used to recommend, that is no longer the case.
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September 2023 by Rajendran Nadar
This center become bad customer service ,I had bad experience this place for tire replacement , I asked some question to Jermy and he become rude started behaving worst then I asked him to call his manager (Joe) he is worst than Jermy , so I complained to store manager also escalating this issue to Costco corporate office they don't have basic manners how to talk to customers and I end of cancelling my new orders. I have paid membership from Costco and same time expect good service from them too.
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August 2023 by Dmytro Ruta
I give 2 stars just because of great job the guys are doing at this shop. After installing 4 brand new tires, I found out that the wheel lock was missing. I addressed the issue immediately, and they said it's inside. I looked through every single corner but didn't find it. I ended up ordering a new one. When I came back in person, they still didn't believe me that it's not inside the vehicle, and I had to show them twice to make sure it's missing. They didn't offer any solution or reimburse me for the replacement.
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July 2023 by James Gant
They install fast while you shop and eat. ALL at great prices.
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June 2023 by Leslie Chen
Ordered 4 tires and when my tires arrived, they called me to collect my info and set up an appointment. I had to take half day off from work to come get the tires changed, and when I arrived they told me they couldn't find my appointment from their system and that I should've made the appointment online & write down a confirmation number. What a waste of time.
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June 2023 by Shannon P.
Do not let these guys do your Tesla tires! 1. They will rip your rims to shreds and 2. They will encourage you to buy the jankiest tires for your wheels which will give you 3/4 inch gap on your wheel and looks stupid.
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April 2023 by Dave Hunt
My girlfriend bought 4 new michellin pilots for her toyota rav4 and during the installation process, the mechanics carelessly replaced the old tires with the new. All 4 rims were perfect and after the installation, each one was severely marked and scuffed. Costco representatives on the corporate side and the retail side handled the situation poorly, ultimately, she decided to cancel her 3 long year membership. The wording on the installation form was strategically written to allow for discrepancies of claims concerning rim damage. Very disheartening as she's a single mother who works hard and has only herself to rely upon. Her rav4 is no longer in excellent condition which affects its resale value. Shame on you costco! SHAME!
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March 2023 by Shanawaz Syed
Worst service ever. I ordered tires on sat as they said it will be delivered by tuesday and when I called them on Tues, they said the tires not shipped yet and don't know an eta... how can a reputed center dont know the status on the order placed... ridiculou!!
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March 2023 by Rubeena Shaik
Worst service and the reps there have so much attitude… no clear answer on status and no accountability.. don’t recommend