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February 2024 by Kathleen McElveen
Salesperson Jennifer was extremely rude. Obviously didn't like me coming in there when they were 10 minutes late on opening...
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February 2024 by Diana Langro
This is the store closest to me, but I go out of my way to avoid it. The entire staff does not want to be there, and it's very obvious. You are not greeted, they do not adhere to company policies, and 80% of the staff is always seems angry. It astounds me that with all the horrible reviews, this store is still operating. If you ever speak to the manager, you will feel as though you are bothering him. He is short with customers and his employees. I know many people have transferred from this store to work at locations further from them which speaks volumes.
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February 2024 by Tim Robinson
Management sucks , We'll never Shop there again
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February 2024 by Wot
Customer service was excellent.
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February 2024 by Rita Joshi
Went to exchange some hand soap since the scent was too strong. Another location told me it would be no problem. When I arrived at this store (where I purchased it), I spoke to the manager, Jeremy. He said I had to have the receipt and it may not be an equal exchange. I did not have the receipt and I asked about my account. He said they can’t look that up. He never mentioned I might see it in the app or received the receipt by email ( which I found tonight). Overall, he did not want to deal with it and had no interest in helping me.Would stay away from this store as they are not helpful at all. Very disappointed with my experience.
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February 2024 by Salim Qadir
Extremely rude cashier. I went to pickup my online order at 2:27 pm on January 25th 2024. Shame on management.
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January 2024 by Karen Trent
Smells divine!
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January 2024 by Heena Thakur
When to buy body lotion and fragrances nice shop with full stock of everything
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September 2023 by Red BullButt
Rude manager, rude employees that don’t care whatsoever about customer service. Unfriendly, unhelpful, and refuse to follow return/exchange policies. Avoid this location, it has the worst employees and manager. Literally any other store is better. Horribly run by awful people.
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September 2023 by Glamorous Collections
I was going to purchase some candles that I already know what to get and the girl at the door was super rude . I know was 5 minutes before they closed but I understand once you are inside is not a problem . You guys need to watch your employees attitude . Very rude . I am not coming back anymore
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August 2023 by Adolfina Peralta
I wish I had checked the reviews before I drove all the way over there. I can see I am not the only one that was mistreated by the manager working at this store. The manager on duty was very rude and dismissive and had a horrible attitude. All I wanted was to exchange some candles. She refused and tried to get me to pay for the difference. I wish that they had better customer service training. I am a person of color as well, so this has nothing to do with the fact that she was also a person of color. I just wish I had been treated with better respect and not the way that I was treated. She had an attitude from the minute we walked in. They definitely need some training at the store because they are just plain rude. I was actually treated better by the young white sales associate… pretty sad to be honest! It’s def an issue if multiple people have commented and reviewed on it!I won’t be back there!
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July 2023 by Mukul Deshpande
Store was closed for a week because their AC was out ?? height of mismanagement
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July 2023 by Paula Ashley
Went to Forsyth County Store at The Collection today ! Needed several items. Employee standing in doorway. I started into the store and she said "we are closing at 3 pm today"! I said soooo I can't go IN? She said NO! Never gave reason and NO APOLOGY!!! GOOGLE SHOWS STORE OPEN UNTIL 9 PM. I MADE A SPECIAL TRIP!!
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July 2023 by Mike Batchelor
Tried twice to shop here, and the air conditioner was broken, so they closed the store? Called on the phone and they didn't seem to want to accommodate a customer! Maybe this is why they are closing so many stores.
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May 2023 by Alon Consulting Group
Good job! You hired Black people to watch the Black people. They are still rude and unknowledgeable. Your whole store needs DEI training!
