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November 2023 by Mohit Shah
I am adjusting my rating to 1 star....I was told that I will get $10 per line discount for being a Costco member and now they canceled it stating it is only for Costco employees...I have called Customer Care and visited the store but they now want me to sign up for AARP....what a disappointment. How do I escalate it to the executive team ??
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September 2023 by Austin Beaver
William did a fantastic job assisting me and my wife. He is fast, knowledgeable, and most importantly, friendly. I look forward to working with him in the future.
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August 2023 by Emely Gonzalez
I lost 2 hours in the store because I did not have internet and they could not fix it , They sent me to APPLE STORE ? I went to the ATT in MILTON and in 5 minutes they found the error in the system.
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July 2023 by Sonia Rodriguez
The staff was friendly and sensitive to our issues. The manager and staff member worked together to resolve the issue. We were very satisfied with their handling of the issue.Thank you.
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July 2023 by bill fairbairn
Bought what I thought was a new mobile phone. It is really just a brick. Stars should be a zero.
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July 2023 by David Knudsen
They were super-friendly and helpful. So, you're probably wondering why 2 stars? They signed me up for services I did not ask for and that they never mentioned in the process. That is not quite right, someone mentioned "new phones come protected now." Since I have been an AT&T customer for decades, I knew better and even commented I would have to check that. The protection it "comes with" was for 4 phones (they even had the audacity to only apply it to 1 phone) and was $45/month. The second thing was the "Next Up" program for $6/month. Both of these were easy enough to cancel online, but of course they prorate the charges so it still cost me some. This is probably the case in every carrier's stores, but people need to be on the lookout for. I am sure they get bonuses for signing people up for these overpriced products. Oddly enough, I didn't have this issue last time I was in the store and bought 3 new phones. However, In the future I will be looking elsewhere for my phones.
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April 2023 by Noah Chapman
Amber and Alec were both great to deal with. Their customer service was great and they were very helpful.
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February 2023 by Eliana Giménez Campos
Bryce was super helpful today.We were almost 10 people (two families) in the store trying to get new phones for and transfer some of the lines to a new account and Bryce was super helpful and patience with us. I appreciate a lot his help, and looking forward to come again and work with him.
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October 2022 by Katie Schwan
Brad at ATT is literally the best! Thank you so much Brad for helping us!
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October 2022 by Madison R.
We've had a really hard time with AT&T's call center and went to the physical store near us to try to figure things out. Tiffany immediately went above and beyond in trying to help us and get us the best deal possible. She was so on top of her numbers and really advocated for us!
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September 2022 by Kyle Gennuso
I ordered a phone through this store, with much aggravation,Justin was so helpful. He was by far the most professional representative that I’ve dealt with. I will for sure be back.
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September 2022 by Matt Sheffield
Justin was an immense help. He’s got a bright future and I recommend anyone coming to this location ask for him.
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June 2022 by Stan Malt
I am not an easy customer to help so I really appreciate the quality of service. Justin was very helpful and honestly the most helpful person I’ve ever dealt with at a phone store. Most of the time these places have terrible customer service. I can say for certain I will never go back to T-Mobile after being.
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June 2022 by Seth Castle
Justin was very helpful. I was surprised by how nice this store is compared to other phone stores. I will use this place now just because of him.
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January 2022 by Scott T.
This place is run by a bunch of racists. I was assaulted and battered by both a sales rep AND the Manager herself because I questioned their demand for my driver's license when attempting to create a service account. If you are not a negroid, not only are you NOT welcome here, you will be physically abused and run out of town. Do NOT go to this store unless you are "one of their kind." The worst example of racism that I have EVER experienced in my entire life resides at THIS AT&T store.
