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December 2023 by Karla G
I’m back, and I’m happy I did it. A few weeks ago, I started the search for a mattress. It sounds like an easy task, but I think at this point, many of us know it’s not an easy feat, especially when your significant other isn’t there to help choose the mattress where you both will sleep. Add some pressure to that. Rick assisted me, and I told him I was looking for a soft but not too soft, firm but not too firm king-size mattress—haha, I clarified that it wouldn’t be easy. He chuckled a bit and showed me the possible options.The mattress I was looking to replace is a Serta hybrid, and I loved every year we used it, but I know it’s time to let it go. So, by tradition, I started testing Serta mattresses first. From mattress to mattress, I went until I reached BeautyRest. And there, the real debate began. All mattresses from that brand seemed good to me. I tried more, and in my mind, I had two favorites. Rick asked me what kind of base we would need, and we started talking about the base, and there’s another dilemma. Adjustable or regular? I don’t know, so I told Rick that I had to go home and talk to my husband.I came back with the decision that it would be the regular base and the BeautyRest Harmony Lux Hybrid. We started with the process of my information, etc., delivery date, and it was quick. On the day of delivery, the very friendly guys showed up, and when they brought up the base and the mattress, we realized it wouldn’t work. The bed is of the sleigh style and really doesn’t need the base because it would be too high, something we don’t need, especially with my creaky knees. One of the guys told me he would talk to his boss to find out if the base could be returned, and apparently, it could. We were pleased; the mattress is what we expected and more.Jake called me on Monday to confirm that the money for the base would be refunded, and it didn’t take long to complete the transaction after I confirmed the credit card number. Jake offers customer service on another level; he is very accurate with his questions and resolves issues. My first contact with him was on the day of delivery; my cell reception is bad, and I sensed that something was wrong as time passed without them contacting me to inform me of the delivery schedule. Jake took care of investigating the details and calling me with the information. Rick did an excellent job too.I’m sure I’ll be back very soon because there’s a third mattress to replace. I hope that when you’re thinking of buying a mattress, you give this business the opportunity to show you how professional they are. Thank you for being so helpful.
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December 2023 by Karla S
I’m back, and I’m happy I did it. A few weeks ago, I started the search for a mattress. It sounds like an easy task, but I think at this point, many of us know it’s not an easy feat, especially when your significant other isn’t there to help choose the mattress where you both will sleep. Add some pressure to that. Rick assisted me, and I told him I was looking for a soft but not too soft, firm but not too firm king-size mattress—haha, I clarified that it wouldn’t be easy. He chuckled a bit and showed me the possible options.
The mattress I was looking to replace is a Serta hybrid, and I loved every year we used it, but I know it’s time to let it go. So, by tradition, I started testing Serta mattresses first. From mattress to mattress, I went until I reached BeautyRest. And there, the real debate began. All mattresses from that brand seemed good to me. I tried more, and in my mind, I had two favorites. Rick asked me what kind of base we would need, and we started talking about the base, and there’s another dilemma. Adjustable or regular? I don’t know, so I told Rick that I had to go home and talk to my husband.
I came back with the decision that it would be the regular base and the BeautyRest Harmony Lux Hybrid. We started with the process of my information, etc., delivery date, and it was quick. On the day of delivery, the very friendly guys showed up, and when they brought up the base and the mattress, we realized it wouldn’t work. The bed is of the sleigh style and really doesn’t need the base because it would be too high, something we don’t need, especially with my creaky knees. One of the guys told me he would talk to his boss to find out if the base could be returned, and apparently, it could. We were pleased; the mattress is what we expected and more.
Jake called me on Monday to confirm that the money for the base would be refunded, and it didn’t take long to complete the transaction after I confirmed the credit card number. Jake offers customer service on another level; he is very accurate with his questions and resolves issues. My first contact with him was on the day of delivery; my cell reception is bad, and I sensed that something was wrong as time passed without them contacting me to inform me of the delivery schedule. Jake took care of investigating the details and calling me with the information. Rick did an excellent job too.
I’m sure I’ll be back very soon because there’s a third mattress to replace. I hope that when you’re thinking of buying a mattress, you give this business the opportunity to show you how professional they are. Thank you for being so helpful.
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August 2023 by Jason Kunzman
Great customer service and they back up their warranties.
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August 2023 by Todd Rock
Wayne is very knowledgeable and a great help.
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August 2023 by Ted Plouff
Went to several mattress stores and got the best price there.
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May 2023 by Derek Chard
I had a great experience at America’s Mattress. Wayne was the person who helped us and his knowledge of mattresses, pillows, and how they impact your body and sleep was amazing. Great prices and I didn’t feel like I was being sold a mattress. Wayne even advised me against a more expensive mattress because it wouldn’t be the best fit for my body type. Highly recommend!!
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May 2023 by Barbara Bump
Wayne was an excellent person to talk to you and help with my purchase. He was kind, patient and took time explaining the differences in the mattresses and proved to be very knowledgeable. I will definitely recommend your store to others because of sales reps like Wayne.
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April 2023 by Jody Langton
Super easy experience and Wayne was fantastic! Got a great deal on a bed!
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March 2023 by Donald Edel
Great people that work there explaining everything you would want to know about the matress your buying
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February 2023 by Elaine Drury
Wayne was a very nice and knowledgeable salesman. Our son had made a purchase from him and we came in on his recommendation. Can’t wait to get our mattress delivered in 2 weeks.Thank you very much Wayne for all your help and information.
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December 2022 by Eli Zemble
Great service with Wayne here at American Mattress! We came in looking for a mattress and left with a whole bed set. It was so good to work with a salesperson who truly knows the products so well. If you are shopping for any thing bed, go see Wayne at American Mattress!
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December 2022 by Carolyn Bara
Wayne did a great job and I love my new mattress and adjustable base.When I changed my mind on the height adjustment they were very easy to work with took care of everything in a timely manner.
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December 2022 by Sean Smith
Simply the best product and service available! Need a restful night’s sleep? Go see Wayne at America’s Mattress!
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December 2022 by Katelynn Twilley
Wayne was very helpful and attentive in helping us with our mattress!
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October 2022 by Jon Bryant
It seems like every member of my family has bought a mattress at America's Mattress, so I decided to join in. I certainly see why. Broad selection, knowledgeable staff, friendly, great price, and lightning fast delivery. Couldn't ask for more.
