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December 2023 by Jennifer Walker
I used my Allstate app for roadside assistance(first time) and was assigned this company. After waiting 2 1/2 hours I called because it was passed the time the tow was supposed to arrive. When the guy answered there was a small child in the background. He said “honestly I forgot about you!” How unprofessional! He then asked me to leave the keys with the vehicle and leave it. I said I didn’t feel comfortable plus I need to be at the shop to authorize work on the car. He said if I won’t leave the keys he won’t help me. He had an issue arise personally which I get but you couldn’t be bothered to cancel on your end so I could be assigned a different person? I too have kids and a disabled Dad to care for. I also had to miss work for this. So rude and unprofessional! Read the reviews this is not the first time he’s done this to someone!DO NOT RECOMMEND!!
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November 2023 by shilita wisdom
I observed this towing company, when I was in a emergency situation. Cortez was not only professional but, upfront and vast in his response. He communicated with me every step of his process in towing my vehicle. I have used other companies but, will only be using this company moving forward because of the A-1 customer service that I was afforded. Thank you again Cortez@Stone's Towing Services, LLC.
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August 2023 by Moses Kabia
My insurance dispatch called this company to help me with a tow. My insurance gave me an ETA of an hour. I called personally to confirm with towing company. He assured me it will be an hour. 2 hours later he was no show, called him several times no answer. When I called my insurance company I was informed the job was complete.I was on the side of the with my 9 month old baby for several hours. He lied to my insurance company. Please choose a reliable company for your towing needs.Service: Special vehicle towing
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August 2023 by Maxwell Beaham
Took 25 minutes as promised. Truck was stuck in a field and they took care of it with ease. Appreciate the help fellas.Service: Special vehicle towing
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August 2023 by Gye Nyame
Unprofessional towing company. Don’t ever use them you will be sorely disappointed. you have been warned.This makeshift of a business never showed up to tow my car after they had initially said they would tow car in an hour. They didn’t even have the decency to even let me know they will not be able to show up. I ended up wasting 2 + hours of my time waiting for them to tow my car.Service: Car towing
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July 2023 by Jade noel
My insurance Dispatch me to them. They said 90mins when my ETA time came around i called them to see whats going on and he said your the one in covington let me see whats their ETA and will call back instead of calling i get a text message saying it will be another 45 mins. I called the number that texted no response, called the office number no response. Reached back out to my insurance and was told he been texting me their ETA which i only got 1 text message after i had to call then they cancelled. Poor communication would not recommend. Especially if your your ineed of a tow asap
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January 2023 by Thomas Binkley
Never showed up, after they told me they would call back. Then would not answer the phone. Canceled the tow
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October 2022 by Pheonix Richter
Great service from Lady Dana. She gave a courtesy call to let us know that she was on her way. Great personality and demeanor .Services: Special vehicle towing
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October 2022 by James Smith
I received the best towing from Lady D after sitting in a parking for 3 hours . The service was amazing and got my vehicle home with no problems.... Thanks again Lady DService: Car towing
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October 2022 by Chris Todd
Stones got us off the side of I-20 in 30 minutes like they said they would do. Nice Job guys!Service: Special vehicle towing
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September 2022 by Rocheavy W
I’ve been waiting for 3 hours when the estimated wait time was 90 minutes. They are very unprofessional by not returning or answering calls from both customers and warranty companies. They literally just wasted my time, I’m currently on hold while my warranty company tries to find another towing company
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September 2022 by Kathy Belleville
Our car was half in the road and they not only got to it quickly they sent someone to sit with the car until the tow truck arrived. I could not have asked for better service. They also kept me updated with photos and information. Thank you thank youService: Car towing
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September 2022 by Chris Borgkvist
I've used them twice. They have been prompt and professional. Russell provided great customer service this eveningService: Car towing
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September 2022 by mike dennard
I just purchased a classic car, and thought that I would have it delivered unharmed.. well I was wrong .. car was delivered with gas pouring out the rear of gas tank!!! Drivers said he new nothing about itService: Car towing
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September 2022 by Gary Wilkins
Awful Company and Customer Service. Scheduled a tow through AAA at 9:00am yesterday morning 9/22/2021 with an eta of 11:30 and Stone's Towing never showed up. No phone call from dispatcher or text to update the status. Called Stone's Towing at 12:00pm and recieved new eta of 2:00pm and again a no show. Driver texted me at 5:00pm to say he could not locate my address on his GPS??? When I called Stone's Towing at 5:15pm, the dispatcher said she would call the driver to find out his location and I asked for a call back. 20 minutes later after no call back, dispatcher would not answer the phone. Terrible Business!!! Do Not Use Them!!! Call Another Towing Service!!!Service: Car towing
