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February 2024 by Alexis hupp
If I could put zero stars I would. Not only was it a 3.5 hour wait time to keep my dog for a basic bath and nail cut they managed to slice her leg on the side of the bathing tub and call me making it seem like it was alittle cut… they did not offer me a discount or even offer my pup a treat after this happened. So I paid full price and for a treat to comfort my pup. Not to mention the lady who did this did not even come to me and apologize for this incident….. never coming back.
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February 2024 by Alexis H.
If I could put zero stars I would. Not only was it a 3.5 hour wait time to keep my dog for a basic bath and nail cut they managed to slice her leg on the side of the bathing tub and call me making it seem like it was alittle cut... they did not offer me a discount or even offer my pup a treat after this happened. So I paid full price and for a treat to comfort my pup. Not to mention the lady who did this did not even come to me and apologize for this incident..... never coming back.
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January 2024 by Shirley K
Sent our dog here for grooming. I could clearly hear the chaos in the background, but I was desperate for her to get a bath and nail filled down.We were called to pick her up, and the first thing I noticed was that she didn't come back with the usual clean and groomed appearance after her sessions from prior places.Her nails were clipped and filled down, though.That night, the unclean smell was back like she never got cleaned.Called the store and spoke with an assistant manager, and he said the manager would be in touch the next day. I gave our dog a bath the next night, and she finally looked and smelled like she got a bath. Also, another way to know if she hasn't gotten bathe in a while is how much she sheds when being bathe. She shed so much during her bath session at home, which confirmed my suspicion.5 days later, still no call back, I called again and got the manager. She proceeded by telling me that her team said our dog has a yeast infection, hence why she looks uncleaned and smelly a few hours after a bath. No explanation from my end was enough to get her to understand that services paid for were either not rendered or poorly administered.Please do not send your pets here for grooming if you want accountability people doing what they agree to. It seems the staff are overworked and overwhelmed, and sadly, this will affect the service provided to your beloved Pet.
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January 2024 by Calhouns Corner
Another successful Doggy Trim
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December 2023 by Brenda Copeland
Customer service was great
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December 2023 by Tiffani D.
The customer service in the grooming area is Horrible! If I could give it 0 stars I would. We came in on a Friday to see if they had availability. There was an older lady there that told us to come back at 10:00am on Christmas Eve. We arrived on time. Went to check in a lady named Haley stood there with a confused look. We told here we made an appointment on Friday. She said I wasn't planning on doing more than one dog today. . She was VERY RUDE. She asked us for her rabies paperwork we told her it was on her tag. She said she can't accept that. But at that point she made it clear she didn't wanna do it. So we just left. Mind you we had the paperwork in our car. Worst experience and a waste of time on Christmas Eve. The customer service from Haley was terrible and we will not be returning because of it.
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November 2023 by Reca W.
Friendly people. Low stock. Dog treats were higher than most stores. I was referred by Instinct Dog food to the store as they were one of the few suppliers with the brand. However, Petsense did not have a lot of the brand to offer. However, Instinct stated the store carried all their products which I found out from the clerk they do not.
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November 2023 by Claudyne Gonzalez
First time I brought my dog for grooming and honestly the last.Let me start saying that I made the appointment online and called the store because I did not receive the confirmation they said they were fully booked for the day. An hour after I received a call saying that they had an opening. (Very disorganized) my puppy is almost 6 months I asked them to do a full haircut they lady started to say bunch stuff and asked me to sing a paper I did. Later on I got a phone call saying that the dog was moving (“jajajaj” of course I bet money all dogs do the same at the groomer) and it was not safe to do the haircut they will only do a “puppy trim which includes the face and anal gland expression. Guys when I picked my dog and saw him it was like they did not even touched him except for his face, that was the only thing they did because did not even brushed his hair and CHARGED ME $56 when the regular haircut is 65.$56 for only the face of a 8 pounds puppy.When I complained the entire staff including the ones on the front were in front of us criticizing us and basically laughing on our faces, but since I am not like them politely pay my ridiculously $56 and I hope they last too much because I wont ever come back.
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November 2023 by Amy J.
I would give them less stars if I had the option. Every single time that I have made an appointment for my dog to be groomed, evidently there is some error where they don't have my information down. So, I have taken off of work to bring my dogs in only to find that they are woefully inept at their job so much that they can't even write down in their schedule. Not to mention terrible attitude, and all the way around just white trash.
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October 2023 by Ashton Ogletree
This place is WILD. Their animals are severely emaciated, neglected and riddled with mites to the extent that one of Covington's local vet hospitals has taken in (not on the volition of petsense management) animals brought in for neglect from this location. Today was the third time that i am personally aware of. No care. Animals left in their cages after death to the point of decomposition.
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September 2023 by Dawn Blocker
Now let me say I don't shop here I only use the grooming service and Karla is the best we have Bruno we don't talk about Bruno lol but Karla the best if you are in need of a grooming service Karla is A1 thanks for all you do Karla you deserve a raise make sure you TIP and tell her Bruno sent you
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July 2023 by Susan Yearwood
Wasn’t greeted by either employee when I went in, but they were both up front. No one else was in the store. I walked around a couple of minutes looking for a particular item , had to walk near the register while looking but neither girl asked if I needed help.
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May 2023 by Daniel Kozak
There is an in store pog location for the product I want and it's almost never in stock.
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February 2023 by C C
Manager does not understand company policy. I came to this store to get dog food I normally go to petsmart in Conyers but I didn’t want to drive that far with my month old baby and wanted to stay close to home. I looked before and found out petsense price match. At the register the manager lady said they don’t price match unless I have the specific store catalog (something she made up) . Does that even make sense Why would I go into petsmart or petco with the cheaper price just to get the weeks catalog and come to petsense does that make any sense!!!! I called corporate and spoke with someone and now they will be sending out the district manager to retrain the store on company policy instead of her just setting her own rules.
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February 2023 by Victoria Booker
My cat was groomed here. She loved them