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September 2024 by glenda lewis
Meds ready when I need them and great customer service!
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May 2024 by Tessa Noe
Customers complaining about these employees needing to protect their 30 minute break to eat and take a piss… more than half of you are oblivious that your insurance is the issue not the pharmacy, oh and people are moving here. The chance you’ll need to endure a line during peak hours is real. Be an adult, plan accordingly and cope.
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April 2024 by Wynter Cole
I work in Loganville rushed to Covington to get my medicine at 12:57 the outside window was already closed so literally ran in the store 12:59 and was told they would be back at 1:30. I have to be back at work at 1:30 in Loganville.
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April 2024 by Rico Sanchez
Have to wait to long people talking playing you waiting for your order
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March 2024 by Laurie Roland
The staff is so nice and polite.
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February 2024 by Annette McGiboney
Kroger Pharmacy employees are the best. Always friendly and very helpful in explaining your prescriptions. Mickey is my favorite employee, always friendly and polite. Love her!
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January 2024 by Laurena Bates
If I give no stars I would. I went to the clinic yesterday, 12/29 and a prescription was electronically sent in to this Kroger as well as all my meds are and this was on the same day of the appt. I waited and didn’t hear any status update from Kroger the next day, 12/30. So I start calling that morning at 10:32 a.m. The phone just rang, rang and rang for 10 mins with no answer from anyone in the pharmacy dept. At that point, I get in my car and drive to this Kroger on 278 in Covington. I get there, go to the window, I see no customers at the counter waiting and the counter is empty. I asked Natali, cert. tech if the phone lines were working, she replied yes, how can I help you? Did not asked if there were a problem? Why are you asking? Did you have any issues calling in? Just some basic customer service questions to see if something was wrong with me asking. I asked who and where was the manager? Natali replied, Heidi I asked to see her, no she’s off today. I guess when the boss away, the staff will play. I asked if my prescription was ready? She looked, her reply was “Don’t see it” Me asking, are you sure? I explained where I was the day before, (Dr. Appt). Natali, “Don’t see it” I asked if she could call the clinic? Her reply “No, you need to” I walked away and I went to my car and cried. I called the clinic, their saying it’s there. I remind you, ALL of my prescriptions are sent there for years. The clinic (Dr. office) called Kroger and the phone just rang, rang and rang. I was also on the phone with the clinic as a three way phone call. Kroger finally picked up and the phone receiver was placed on the counter and the Clinic Rep and I could hear them talking. This went on for 45 mins, the rep and I just holding on and Kroger never came back. Finally, the clinic rep had to hang up to assist other customer besides me. I drove to the clinic to get a paper prescription to take to Kroger. While sitting there waiting at the clinic, I walked out and went to my car with tears in my eyes and cried. When a person is sick, you feel helpless and there are times in these medical field people where they just don’t care. I have experienced it time and time. I got a call later from Kroger after crying for them to say, your meds are ready. The issue was the year of my birth per Natali. I drive back to Kroger and got my medicine. Natali, cert. tech, please find you another line of work. Because you truly do not need to be at the front line counter working with sick people. Natali never asked for my address to verify that my prescription was there the entire time. I told her I had my for to show I had been at the doctor’s office. She did even care to take the form to read it. It would have shown her that my birth year was different but my diagnose would have matched the prescription. STAY AWAY FROM KROGER ON HWY 278, Covington, Ga….
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October 2022 by Dustie D
I was only looking for their Pharmacy hour's
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October 2022 by WhiskeyTango55
Stay away from this pharmacy.
The older techs are rude and condescending.
Furthermore,
The most recent change in pharmacist leaves much to be desired.
He questions my doctors decisions and I suspect his claims of medication shortages are false.
Kroger pharmacy, you've made me suffer enough. ?????
Moving to Publix ?
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October 2022 by Isaura Saldana (Isa)
Waited 30 plus mins in line plus rude horrible customer service by Alicia....this was my 2nd and LAST time ordering my prescription from this location. Never again!
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October 2022 by Arlette Simmons
Pharmacy tech Mickey is very rude and condescending! I try not to have her service me as she is down right mean to customers!
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July 2022 by David Gardner
People sitting around not helping the girl up front while a line was in place. As well as I have been told 3 different reasons 3 different times why my prescription was not ready after speaking with the Dr. Unprofessional!! And a lack of motivation!!!!!
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March 2022 by Jessica V.
It's bad enough you have to get out the car because no drive thru and I had major surgery you already don't feel good and they act snooty like their crap don't stink....
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March 2022 by Mike M
Stay away from this pharmacy.The older techs are rude and condescending.Furthermore,The most recent change in pharmacist leaves much to be desired.He questions my doctors decisions and I suspect his claims of medication shortages are false.Kroger pharmacy, you've made me suffer enough. ?????Moving to Publix ?
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February 2022 by Elizabeth Frazier
This pharmacy used to be awesome, you would have something turned in and two-three hours later you would have it. Now it’s take 24+ hours and it’s not for lack of product it’s because the staff just doesn’t care anymore. I was promised at 4pm my meds would be done by close, come back around 530 and told that it would be tomorrow, came back next day and still not ready. Had to request lead tech to get someone to get my meds in. Now here we go again same dang thing. My dr called in the prescription at 830, it’s now 1030 and they are claiming they did not get anything from my dr when he called in front of me informing them he was sending it over and that this medicine needed to be done asap due to my condition. Here we are two hours later and my dr is having to request for a second time. This will be my last time using the pharmacy, I’ve already stopped using them for my groceries now I will just stop all together.
