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November 2023 by Cara Duke
From the moment I walked in the door I was treated with the utmost compassion and professionalism. They asked questions about me and my loved one making it about us and not the numbers. From there, I knew my husband would be in good hands and treated with dignity and respect. Everything ran seamlessly down to every little detail we requested. They made this difficult process much easier to navigate through.
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March 2022 by Ben Clement
Friendly Staff, very respectful! Great Experience considering the circumstance.
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March 2022 by Sherry Warren
While visiting the town of Covington, Georgia, my family was walking around the area. There are beautiful homes and friendly people....except here at this funeral home. My two girls needed a restroom. I THOUGHT that if this nearby funeral home was open, we might be able to use their facility. We aren't from around here and I didn't know what to do. This was the only business I saw at that moment. There was one vehicle in the parking lot. They were open. A lady came and graciously showed us where the restrooms were. While waiting, a rather large man came out into the corridor and asked if I needed any assistance. I told him that my girls needed restroom and a lady directed us to the facilities. He said, "REALLY," then shook his head and left me grumbling something. VERY RUDE! I thought there was still such a thing as Southern Hospitality. Not at this place of business. I later thought of how I could have done something differently. But, there was no noticeable place to go potty. And like I said before, we aren't from around here. We are out walking. Short of peeing in the grass, I really don't know what I Could have done differently.If ylu are in need of their services here, speak with the kind lady. But, beware of the large man. He doesn't seem compassionate & hospitable. Yes, I understand that they probably don't want to open their doors for public restroom use. I was just in a bind and literally didn't know where to turn. When you need compassion, try to find someone who REALLY cares.
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March 2021 by Brenda Lawver
Our family is very grateful for J C Harwell. Tommy and his wife and their staff did a phenomenal job taking care of our loved one and our family during this difficult time. They were very personable and their attention to detail did not go unnoticed. Thank you Tommy and Mary!
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March 2020 by Ernie Smith
We could not have had a better experience under very difficult circumstances relating to my Mother's passing. I am truly thankful for the people at Harwells and I appreciate the dignity, respect, and very caring regard by everyone who was involved.
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March 2020 by Kristina Snell
On behalf of my mother and my entire family, I want to thank Tommy and his entire staff for the experience that we had while preparing and dealing with the passing of my grandfather. Back in January we came in to make pre-arrangements for his service. We initially met with with Brandy and she was absolutely AMAZING!! Tommy was very helpful in guiding us through the process and the best order of service. When my grandfather passed, Tommy and his staff did a wonderful job of making sure that everything was done as we wanted and expected. I have absolutely nothing but good things to say about the experience that we had at JC Harwell. Tommy, I truly appreciate you and your staff.
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March 2020 by Shian Chandler
In all the years in being in Hospice I've never experienced any customer service as I did today. The man that was responsible for picking up the deceased displayed a nasty attitude when interacting with our staff and family. Sad to say I won't be referring any more of the families we serve to this company.
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March 2018 by Tina Owens
Staff was very kind to my family. My uncle had passed and the funeral home did a awesome job with him fpr viewing and comforting the family.
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March 2018 by cindy mock
When my dad recently passed, we decided to use Harwell, despite a long history our family had (and horrible experience) with using another local and well known, funeral home. We are so glad that we chose them. Tommy Davis sat with our family, explained the process, and worked with us patiently when there were issues with the insurance. He did an excellent job with daddy's remains, understood our grief, and was supportive through it all. I'm so grateful to Tommy and his wife for their efforts. He didn't treat us as just another payday, like other homes would have. My brother and I will be eternally grateful.
