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April 2024 by Ace Clark
If I could give this 0 stars I definitely would, my wife went up there to get a prescription filled. SAMUEL was rude. He's going to need prescriptions himself if he thinks he can talk to people that kind of way.
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April 2024 by Ian Gray
The 278 CVS Store in Covington, GA, was not always my favorite stop, but the pharmacy has become a pleasure to visit in the past 6 plus months. Very busy but super efficient and friendly.
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January 2024 by Tyler Calkins
This CVS has gone down hill. Used to have great customer service and used to have a drive thru. Now the pharmacy is understaffed and it takes hours sometimes to get prescriptions. They are also constantly out of OTC meds. I'm moving my business to another pharmacy.
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October 2023 by Kerryn Veale
Pharmacy - Terribly unorganized. Poor customer service. Make you wait 30+ mins just to close the drive thru window and make you go inside to wait another 30 mins.Meds on back order but they don’t notify you when they’re ready.. so they get put back on the shelf.Possibly due to a staffing issue, but there are ways to handle it and ways you shouldn’t.Store is ok. The cashiers are little help when you need them, though.
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July 2023 by Addyson A.
Great place, service was amazing so many helping hands. Very proud of the improvement at this location. Highly recommend
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May 2023 by Bethany Bishop (Bunbun)
If i could give 0 stars i would. Dropped of a prescription in the drop off tube and left as they had received them inside. We waited for 3 hours and came back. They hadn't even taken then out of the drop box. Absolutely ridiculous. This is not the first time we have had issues with this cvs. We had a prescription for amoxicillin for strep and they never filled it. We checked multiple times throughout the week and they always said “its not ready” absolutely atrocious service
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May 2023 by Metallic “Tally” TM
If i could give 0 stars i would. Dropped of a prescription in the drop off tube and left as they had received them inside. We waited for 3 hours and came back. They hadn't even taken then out of the drop box. Absolutely ridiculous. This is not the first time we have had issues with this cvs. We had a prescription for amoxicillin for strep and they never filled it. We checked multiple times throughout the week and they always said “its not ready” absolutely atrocious service
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May 2023 by Brandie Franklin
Absolutely AWFUL I guess the employees get paid to sit in the back, I knew I should’ve gone to Walgreens!
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April 2023 by Di'Andra G.
The worst CVS I've been to, unprofessional and careless! I called waiting a lengthy amount of time, to walk in the CVS to see two staff doing absolutely nothing and right next to the phone! Could have saved myself a 25 min drive if they would have answered! Because they were out of the medication I needed, after giving me to different pick up time via text. Do not recommend this place at all unless you fine with being treated terribly and waiting hours for service Overall: GHETTO!
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April 2023 by Sarah H.
This CVS is consistently understaffed. I have 3 sick children and needed to pick up their medications. They originally estimated the time for it to be ready as just before 9pm. I requested that if it were possible for it to be done early I would prefer to pick it up earlier. Within ten minutes the time jumped to it not being done until 11pm. This is not a one off situation, more times than I wish to admit, I call the doctor and ask them to send it to a different pharmacy.
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April 2023 by Ashlee Elizabeth Shelton
I just want to say that Becky in the pharmacy went above and beyond today! I can't recommend her and the staff there enough! They took their time with me and the issues that I was having with my insurance! They weren't rude, weren't trying to dismiss my issue and completely made me feel like it wasn't going to be a problem or an issue with helping me. Thank you so much Becky! You are a rock star!
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March 2023 by Hershey Torres
Bad customer service I will never ever spend not one dime in this store. I’d rather bring my business somewhere else . I went here to get passport photo for my daughter and they way they handle the problem here and use the words is just as bad . No etiquette, no type of manners. I was told by this lady who is in afternoon shift that passport photo doesn’t exist here at this location specially when she’s super busy. And just come whenever it’s not busy. I mean how would I know that? And why would I spend money to a business who’s unsure of their business.
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March 2023 by Tracy Jacobson
The pharmacy went above and beyond helping me with the insurance challenges for one of my prescriptions. It was greatly appreciated.
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March 2023 by Bobbie Ray
Been in the phone on hold for 45 this morning, hour and 20 minutes yesterday, waited on a line for 36 minutes still cannot refill my prescription. This is the biggest trash bag pharmacy I’ve ever experienced. Still do not have my prescription refill.
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December 2022 by Amanda Miller
Glad the pharmacy is 24 hours a day. Good service.