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July 2024 by Steven Allen
The staff her is always 100% on point.
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July 2024 by Lisa Bowman
Employee CME,at Elm St covington location, was such a gentleman! Helped me out. I didn't ask,even though what I thought was the problem wasn't and he got up under my truck in 100 degree temp and found a wire loose. Kudos to CME! I can't thank you enough.
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July 2024 by Peter
Good people unlike the Hiram ridge rd store that ignore me.
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July 2024 by Michael Hanley
Very helpful
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June 2024 by Cameron Townley
I purchased a premium Duralast gold battery with an extended warranty. The battery failed within a few years and left me stranded. I called for a warranty swap and was told to bring it into the Covington store. After arriving I was asked to leave the store for an hour while a battery diagnostic is as ran. After wasting my time for an hour, the store manager refused to exchange my battery even after verifying the warranty as active in their system. I would not recommend buying anything from here as they do not honor warranties. I will be purchasing my batteries at Costco in the future.
Update: The store manager Matthew reached out to me and offered a solution. He was very professional about the issue. I appreciate the help from both AutoZone support and Matthew in a timely manner. Thanks!
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June 2024 by Your name Here
Ask for Dave when you go. Update, don’t ask for Dave, he’s back in jail. Sorry folks Dave is no longer with us.
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June 2024 by Neal Maynard
Don't buy parts there
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May 2024 by Stephanie Smith
Helpful and friendly
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May 2024 by Cookie Lester
Employee was very helpful
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April 2024 by Bonnie Evans
Curtis was very helpful today. Very nice man. I will continue to come to this location because of him.
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April 2024 by david zeger
Went in for windshield wipers and they went out of their way to make sure I had the right ones And installed them.
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March 2024 by David W
Liked the self checkout. In and out quickly.
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March 2024 by Sierra Seagraves
Wonderful service and great employees. Any way you want it, that's the way you get it.
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March 2024 by Dennise Collum
Customer service stinks and I purchased the wrong starter because they gave me the wrong one , so it was not my fault and upon bringing it back I was told that I cannot get a refund or exchange it for another. I I called the corporate manager and I got what I needed done because the store was just sorry.. my suggestion is to use O’Reillys because O’Reillys will match anyone’s prices and they have great customer service
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February 2024 by Zeudi Lees
I would like to say thank you to a gentlemen name LOS. He was extra patient and kind with me today. Helped me find the car parts I needed. Which included calling another location to make sure they had the part in stock before driving there. Your service was Extraordinary sir!!! Which this world is lacking lately. Keep up the great work, many blessings.
