-
February 2024 by Altrazo “Knownastraz” Tiller
REBECCA IS AMAZING! I had a few issues with my apartment after initially moving in. I was getting what I felt to be the runaround from then property manager (name withheld). Shortly after that, I was told that the property manager was "no longer there". Frustrated, I decided to go to the leasing office on my lunch break instead of calling. I encountered Rebecca. She listened to my concerns without interrupting, maintained a professional demeanor, apologized, gave me a realistic timeline, and followed through afterwards.....all while smiling and making me feel like I truly mattered as a resident! Rebecca personifies professionalism, and Woodland Trace is a better place to live because of her. I recently visited the office to pay my rent, and there she was again! As a resident who works very long hours, the last thing I want to deal with when I get home is unresolved maintenance requests! Rebecca is thorough and attentive! Please go and see her the next time you're in the Conyers area! -Tiller
-
January 2024 by Tracey Richardson
Very very nice and welcoming environment.the staff was great and understanding
-
January 2024 by Tiger Fuller
I had just visited a property down the street and had a very negative experience. Despite having an appointment, I was unable to tour a unit and the woman was not very apologetic for my wasted efforts. As I drove down the street, I noticed Woodland Trace and its balloons and welcoming ambiance. Property Manager Rebecca made me feel so very welcome and she has the nicest personality and demeanor. Without hesitation, she gladly gave me an impromptu tour of one of the units even though I did not have an appointment. She even insisted that I partake in one of the lovely monthly offerings for her tenants. This month was a baked potato bar and I graciously accepted. This location is on my short list of properties that I am considering, and I know that I can't go wrong if I choose to go with Rebecca and her team. Thank you, Rebecca. You truly are a gem and you made me forget about my frustrations with the other property. I wish you the best in all that you do. (By the way, if you are looking for an apartment, stop by Woodland Trace today!)
-
January 2024 by Paul Brown
The office staff here is very attentive to your concerns and request as a tenant here at Woodland Trace, both Rebecca and Naomi do an exceptional job here.
-
January 2024 by Freda Owens
IF YOU DON'T READ ANY OTHER REVIEW, PLEASE READ THIS ONE!!! If I could have given a zero, I definitely would have. This is the worst apartment complex I have ever lived in. First, I am going into my seventh month of my 12-month lease and for the past seven months I have been dealing with mold and them not finishing the apartment. I have explained to them that I am a diabetic and I haven't been able to stay in the apartment for at least two days a time because of the mold and the smell. Mind you, during this entire time I continued to pay my rent along with having to pay to stay elsewhere. They never ever offered to put me in another unit or compensate me for my inconvenience. Second, there have been about three different property managers and leasing agents during this time and all they do make promises and don't follow up. I have to constantly call and ask what's going on and all you get from Rebecca is, let me call my maintenance supervisor and I'll call you back, needless to say she never calls back unless I call and call. When you ask to talk to someone in corporate again, someone will call you seven months later I'm still waiting on someone from corporate to call me. You pay to have your trash picked up and they never pick it up. There is always an excuse, we went with a different company, ok, then are yall going to reimburse me for having to take out my own trash, of course not, the only thing you get from these people are excuses. They are extremely nice before you sign the lease and then after you get in and complain about what they are not doing to your apartment, they act like you are brothering them. I can't wait until my lease is up so I can move. WHATEVER YOU DO PLEASE DON'T MOVE HERE!!!
-
January 2024 by Nakia Lomax
I've been living here for 4 years now and I must say Rebecca Hall is the best property manager ever. She is very professional has great customer service skills and is down to earth. This company needs to keep her because I’ve seen too many different faces over the years which is not a good look for business. And to add the young ladies in the office are very welcoming as well.
-
January 2024 by Adrian Hutchins
Love staying at woodland trace . The office staff is amazing .
-
December 2023 by Tynique G
I am Grateful I found this apartment complex. It’s quiet and well put together.Everyone is understanding and patient. I recommend living here.
-
December 2023 by Susan Mwangangi
Worst place to live in . Ave been complaining about my heater more than 10times it won't heat up according to them it has to be 54degrees for them to consider it an emergency. They won't shift me to another apartment with a working heater. I have a kid who I have to dress up to keep warm in the house am fed up. Someone help me or I will scream till someone acts. I can't wait to move to another house I soon.Feeling frustrated.
-
November 2023 by Phillip M Powell
After going through the application process and paying the NON REFUNDABLE $191 fee the leasing agent requested me to pay an additional $400 risk management fee that was also NON refundable because I had not lived in an apartment complex before but did owned a house and had paid off a mortgage recently. I refused to pay the $400 and they would not return my $191 which I would not have paid if they would have informed me of the bogus risk management fee. I feel like I was ripped off. This apartment complex is crooked.
-
September 2023 by Reshma Bhagat
These leasing consultants are very unprofessional, I have never dealt with any company like this they take your money and don't even updated you on the process, I spend my whole 3 days and money behind them and at last minute they said we can’t give you apartment after checking everything this is not good. Don’t rent this apartment this people is cheating you.
-
August 2023 by Morgan Duley
GREAT GREAT GREAT the pleasure of meeting and being serviced by Tasha, Leasing Agent of Woodland Trace. She has a great spirit and I love the vibes from the office staff nothing but Love AND SMILES
-
August 2023 by Christopher Taylor
1st the office staff is amazing, 2nd Tasha is very helpful and knowledgeable about every aspect of her job didn't give the run around like most places.. straight forward and to the point I like 2 ??s up great job and appreciated..
-
August 2023 by latoya clark
I would like to thank the property manager, Ms. Irene and her office staff as well as the maintenance team, for their great assistance assisting me with getting my air up and running.Everything from the communication to the short rides from the office to my unit, is greatly appreciated.To the maintenance team, thanks for your countless hours and for all that you do. It takes a village. I'm looking forward to another great year.-Mrs. Latoya
-
August 2023 by Venetia Daley
I had the pleasure of meeting and being serviced by Tasha, Leasing Agent of Woodland Trace. She was exceptional and very knowledgeable on the property as a whole. She has outstanding customer service skills and represented the organizational in a professional and courteous manner. Her smile brightens the front office, making it warm and inviting. She is an asset to your organization.In addition, I am pleased with my apartment and my move-in was fast and seamless. The property is beautiful, serene, and quiet. Come check them out. You will not be disappointed.
