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September 2023 by Mich C.
Extremely unprofessional and unapologetic about it. Apparently only one person in the whole establishment knows how to answser the business phone according to the owner. So if she is not there then they do not go to the front to answer it AT ALL(Even if she leaves hours before closing time for personal reasons). They had my car for 3 days and still couldn't figure out why my DriveTrain light was coming on. I came all the way from Dacula to Conyers on a coworkers recommendation to this place. I could have gone down the street to anybody if I wanted this type of service and to pay $900 for just some front brake pads that took 3 days to do. And they must charge more than $100 an hour for labor because they didn't even start until after 8am and was done by 9:30am yet still charged me $200 for labor. I asked for a print out of the charges and was told they couldn't give it to me until after I paid. But the kicker was as soon as I drove off, my check engine light started coming on (which was not the case when I first dropped it off). So after wasting time with them I still ended up at the BMW dealership for service.smh.Services: Auto engine diagnostic
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April 2023 by Shaquille Spencer
Amazing service, always!! I've been taking several of my vehicles to West Auto for over 5 years, never disappointed. Mechanics are very thorough, and always very honest. Great equipment. This is not a gigantic shop, so they know exactly who every customer and vehicle is. It's very clear that the owner Dave truly loves automobiles- he takes his time with every step, notices everything, gives free advice and truly wants your vehicle running in top condition when you return to the wheel. That's rareServices: Tire rotations
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April 2023 by Todd Robinson
West Automotive is the best, Dave have your car back on the road and not over changing you like other shops or the dealerships and using OEM parts. It’s hard for me to trust what the dealership about what I may need for my car, but Dave is honest about these things. You don’t have to take my word just go by and see for yourself.Services: Engine repair
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November 2022 by Sal Ghani
I bought my 2019 pro master here. I asked him if he worked on this type of vehicle, he said yes I needed brakes checked all the way around $1500 later and exactly 12 months later my brake light came on charge me an additional $700 to do the rear maybe their BMW brakes or Ferrari brakes I don’t know, but he does not warranty anything that’s what he told me. Be aware of the saying ( I will give you a price when it’s all done ).
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October 2022 by Kezron Ryan
Had a great experience hereIt’s closer than going to bmw dealerThere’s food close by so you don’t have to worry while waiting for your carAnd they were pretty fast tooI like that the mechanics wear mask when they went into the car. And they ask a lot of questions to find out exactly what’s wrong with the car kinda like going to the doctorUnlike the dealer who was just guessing and adding partsDefinitely a new customer at this shopThank you West Automotive for getting me rolling again ??????????
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August 2022 by Jeffery Miller
Experience workers very knowledgeable of what they're doing.
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June 2022 by Veronica G
My go to for oil changes, and other minor services. Always professional and quick turn around
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June 2022 by Robert Williams
These guys aim to please. They take note of all of your auto concerns, explain the issues, go over pricing so there are no surprises, they work to earn your trust and business.
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May 2022 by Anthony Jules
Ever since I had my BMW 740li I've been taking it to West automotive to get it repaired the main mechanic Dave or the ownerHe is very reliable good prices better that the dealership when he fix your problem it stay fixI highly recommend West automotive
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May 2022 by A. G.
Needed a oil change yesterday and couldn’t schedule with BMW, decided to stay local. The customer service from the time I walked in, until completion of the lil change was great! OEM products used, comparable prices dealer prices I’ll definitely return for future services.Great job West Automotive!!Service: Oil change
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February 2022 by Gary Clay
Great place to have your car repaired, very quick turnaround time
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February 2022 by Frank Thomas
Had a great experience hereIt’s closer than going to bmw dealerThere’s food close by so you don’t have to worry while waiting for your carAnd they were pretty fast tooI like that the mechanics wear mask when they went into the car. And they ask a lot of questions to find out exactly what’s wrong with the car kinda like going to the doctorUnlike the dealer who was just guessing and adding partsDefinitely a new customer at this shopThank you West Automotive for getting me rolling again ??????????
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December 2021 by Tyra Barnes
They tried charging me 600 dollars to change spark plugs and some cap. went to the store and bought the parts for 200 and got someone else to change it they also held my car for over a week and tried to charge me for a restocking fee for partsService: Auto engine diagnostic
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July 2021 by Melvin Little (Progressive Global)
I own a Collision Center and i Only Take my high end foreign cars to West automotive only
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March 2021 by Alyssa Bowen
They've had my car since January 13, and they still haven't give us an answer for what's wrong with the car, very disappointed, Customer Service the person at the front, is very nonchalant, never have spoken to the person doing the work or Attempting to do the work, this week makes 6 weeks that they've had the car, No phone call at all. They said it's a part they're looking for, but, have said anything. They SuckService: Electrical repair
