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August 2024 by Brenda Levell
We all know how difficult it is to find a reputable auto shop. Well, look no further. I've been here twice for minor repairs. The 1st one was to have 2 nails removed in my tire and repaired. When they were done, I was informed that it was just one nail removed. They could've easily charged me for 2 repairs. A HONEST AUTO SHOP!!! The 2nd was today for an oil change. I was settling in for a long wait but they are about business. Got me in and out relatively quickly - on a Saturday!
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August 2024 by Ronnie Umphrey
Awesome service, terrific people and good value
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June 2024 by K Majesty
This is the second time I've entrusted my car repairs to West Automotive and once again they did not disappoint. They try their best to find the best price for parts needed and they have experienced experts on their team to get the job done. They even went above and beyond by tidying up the cargo part of my SUV for me. I had pencils and a few Easter decorations laying out and they took time out to organize it all for me without me even asking. I would definitely recommend them to anyone in need of automotive maintenance or repairs. Thank you so much West Automotive for dedicating the care and time invested in my vehicle.
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May 2024 by Lisa
I had an oil change done here and now my vehicle is pouring out antifreeze like water! The car is overheating and literally will not hold any coolant, it drains out immediately after being added! I bout the vehicle back the tech and is trying to convince me the problem was there prior…how? The drainage is very obvious and now they are wanting me to pay them to repair the damages! Another con/scamming shop where you take your care in for one and the ruin another to keep collecting money for repair
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April 2024 by Cecil Daniel
Friendly and they do good work!!!
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April 2024 by Bryan Bush
Horrible service I have proof they do not service these vehicles my engine blew due to mid fire they cleared codes and i had a special technician take a look at Tom bush BMW dealership they told me my engine was done not even 2 months after I got it out the shop from west automotive these people are a scam and running game on their people do not go here please listen or you will find out the hard way I also reached out to make a report about this place hopefully a investigation starts soon
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March 2024 by Tyler Miller
I took my 2012 infiniti g37 here for a standard l tune-up, to replace my air filter and install a new battery that I provided. They charged me over $700. When I picked my car up, not only had the new battery not been installed, but I was told I had an engine cover gasket leak, and my engine light came on shortly after leaving the shop. I also began to smell oil while driving. When I dropped my car off there was no engine light, smell of oil, or any other evidence of a leak where my car is parked at home. When I called for a quote on the gasket leak I was told it would cost $1,100 dollars!! They even refused to provide a written quote. This was a major red flag to me. I then took it to a friend who looked at it and noticed a hose had likely been cracked poorly sleeved during the tune up. Parts to fix that & the engine cover gasket only costs me about $40 at autozone and a couple hundred in labor elsewhere. DO NOT TAKE YOUR CAR HERE!!! They gauge you on parts and labor and are careless and dishonest with their work!!
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December 2023 by Stephen Jerry
Love the owner took good care of my vehicles
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September 2023 by Vockeia Wright
It was good they did a good job
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September 2023 by Mich C.
Extremely unprofessional and unapologetic about it. Apparently only one person in the whole establishment knows how to answser the business phone according to the owner. So if she is not there then they do not go to the front to answer it AT ALL(Even if she leaves hours before closing time for personal reasons). They had my car for 3 days and still couldn't figure out why my DriveTrain light was coming on. I came all the way from Dacula to Conyers on a coworkers recommendation to this place. I could have gone down the street to anybody if I wanted this type of service and to pay $900 for just some front brake pads that took 3 days to do. And they must charge more than $100 an hour for labor because they didn't even start until after 8am and was done by 9:30am yet still charged me $200 for labor. I asked for a print out of the charges and was told they couldn't give it to me until after I paid. But the kicker was as soon as I drove off, my check engine light started coming on (which was not the case when I first dropped it off). So after wasting time with them I still ended up at the BMW dealership for service.smh.Services: Auto engine diagnostic
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April 2023 by Shaquille Spencer
Amazing service, always!! I've been taking several of my vehicles to West Auto for over 5 years, never disappointed. Mechanics are very thorough, and always very honest. Great equipment. This is not a gigantic shop, so they know exactly who every customer and vehicle is. It's very clear that the owner Dave truly loves automobiles- he takes his time with every step, notices everything, gives free advice and truly wants your vehicle running in top condition when you return to the wheel. That's rareServices: Tire rotations
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April 2023 by Todd Robinson
West Automotive is the best, Dave have your car back on the road and not over changing you like other shops or the dealerships and using OEM parts. It’s hard for me to trust what the dealership about what I may need for my car, but Dave is honest about these things. You don’t have to take my word just go by and see for yourself.Services: Engine repair
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November 2022 by Sal Ghani
I bought my 2019 pro master here. I asked him if he worked on this type of vehicle, he said yes I needed brakes checked all the way around $1500 later and exactly 12 months later my brake light came on charge me an additional $700 to do the rear maybe their BMW brakes or Ferrari brakes I don’t know, but he does not warranty anything that’s what he told me. Be aware of the saying ( I will give you a price when it’s all done ).
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October 2022 by Kezron Ryan
Had a great experience hereIt’s closer than going to bmw dealerThere’s food close by so you don’t have to worry while waiting for your carAnd they were pretty fast tooI like that the mechanics wear mask when they went into the car. And they ask a lot of questions to find out exactly what’s wrong with the car kinda like going to the doctorUnlike the dealer who was just guessing and adding partsDefinitely a new customer at this shopThank you West Automotive for getting me rolling again ??????????
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September 2022 by Gee G.
Needed a oil change yesterday and couldn’t schedule with BMW, decided to stay local. The customer service from the time I walked in, until completion of the lil change was great! OEM products used, comparable prices dealer prices I’ll definitely return for future services.
Great job West Automotive!!
