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November 2023 by Steven Clayton
I simply called to ask if this was the Conyers location and instead of a yes sir or a simple yes, instead I got the female representative telling me , "Make it quick because I got a full house". So I made it quick and hung up. All I wanted to do was ask if they install hitches, bit she told me make it quick so I did.
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October 2023 by S.Williams
Changed our reservation to a location that was 20 miles away from our house. That location was not open, nor did it have the dolly I prepaid for. Called Uhaul in Conyers, and they magically had the Uhaul I originally requested ?. Then a week after we returned the truck, we received a call stating we had a balance. We took photos of EVERYTHING!!! They claim we did not have the gas hand at the same spot it was at when we got the truck. Had to send them pictures to proof they were LIARS!!! Make sure you take pics of everything with this location. Or just go somewhere else, no worth the hassle.
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October 2023 by Karla Burns
They sold me defective boxes. They took advantage of me being a woman. I guess I looked like an easy target. There was only one cashier available and a long wait
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September 2023 by Lynn Manley
Worst experience ever at a Uhaul. The truck walls were INFESTED with roaches, the side mirrors wouldn't stay in a locked position so you couldn't see and the air conditioner didn't work. If you rent from here - thoroughly check the truck before you leave the facility.
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August 2023 by Shara Greer
PLEASE DO NOT IGNORE THE BAD REVIEWS…if you decide to do business with this location just know ahead of time, you will be mislead and charged 3 times the amount you should. Rented a trailer for 11 hours and was charged for 72. Had all the correct documentation but they still were not willing to reimburse me for the two days I did not have the trailer. More than one person told us we could return the trailer at the end of day and only be charged for one day. Yet, we were charged for 3. Then we thought; surely when we stop by they will refund us. Nope! All we got were lots of explanations and reasons why they wouldn’t refund us. So instead of trying to correct their misleading , inaccurate fees, they just gave excuse after excuse for their actions. So do yourself a favor, steer clear of this place unless you just want to pay three times what their website says and know you will be charged for 3 days no matter how long you keep the trailer.
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August 2023 by Tony Campbell
So I reserved a pickup truck the night before and arrived at U-Haul the following day. They didn’t have pickup truck available so they gave me a 10ft truck instead. Young lady at the counter sent me a link to verify mileage before I exited the premises. Well, I didn’t verify mileage before I drove off but did verify mileage driven via Waze, Map Quest, and Google maps. I only drove home which was 2.3 miles, then drove to the location which was 3.8 miles, and then back to U-Haul. My trip was total of 6.2 miles. I was charged for 13 miles which was incorrect. BUYER’S BEWARE! Please be sure to take a picture of the odometer reading and complete the verification link before you drive off the lot. Otherwise, you will get screwed like me!
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April 2023 by Hopefullywiser
I had a problem with my Penske trailer (cable cut by accident that works the lighting) and saw this U Haul facility next to my hotel. Without hesitation, I was greeted very kindly and was given immediate attention - without charge! What a great gesture and so greatly appreciated being from CA and having been on the road for 6 days. Kudos to them for helping me out.
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April 2023 by JJIMMIE PRODUCTIONS
The staff was great, and the trucks were well kept and clean.
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March 2023 by Amy H.
Showed up this morning to have a hitch installed on my van. Darien was amazing! The hitch had not yet arrived, but he searched and found the appropriate one at another location. While the wiring was being installed an employee went and picked up the hitch. It was ready promptly at the time I was told. When I picked up my van, Jackie helped me determine what size trailer I would need. Even though I had reserved a larger one, she was very helpful changing the reservation to the medium sized trailer. I encountered at least 4 other employees while there and all of them were extremely courteous and helpful. I highly recommend this location!
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February 2023 by E M
So far, so good. I like that they have decided to use cards instead of pin numbers. High five
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October 2022 by Ruth Perkins
I made reservations months in advance and when I came in to pickup my truck and All that I had reserved for my move that I would need it was not even on the truck, nor available and then I had to buy a dolly right on the spot. There also was not even the padding material that I rented for my glass TV stand and other furniture. There was not even over 1/4 of gas in the truck as the receipt shows and the person Darrien who helped me was not even paying attention to me while I was trying to find out why the dollys that I rented was not available. It seemed his attention was on the young lady behind me. Professionally speaking most companies go out there with you to make sure everything is in tack with the truck before it leaves the destination/property from the rental area. This was the worst experience that I have had with Uhaul.
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August 2022 by Elizabeth Stephens
This was my 3rd time using this place and the 3rd terrible experience. People can't stay off their phones long enough to help a customer, they have terrible attitudes, and aren't knowledgeable. It's always a long process even after reserving online and having only a couple of other people in the store. The card readers are always down as well. Picking up or dropping off shouldn't take an hour.
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May 2022 by Michelle Hickox
I would not recommend this place to anyone went there to buy moving supplies both employees sitting behind the counter on there cellphones never offered any help and I bought a bunch of stuff never offered to even help me carry anything I had to make two trips to my car and they had 0 customers just me poor customer service
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March 2022 by Cecilia Ingram
Very professional respectful and wonderful.God bless all of you. Thank everyone for you service’s
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January 2022 by Cesar Tovar
I've always had positive experiences with uhual in general. Excellent customer service, great equipment and the staff is always extremely helpful and friendly. Thank you Uhual in Conyers!
