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October 2023 by Empress ki
They want you 15 minutes before the app, but you have to wait 2 hrs waiting room and 2 hrs inside in the room . Never more!
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September 2023 by Tracey-Ann Francis
They care more about your bill than your health . Its so very sad.
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April 2023 by Hicham Monzer
I rarely write a negative review about any business, however the staff at the check-in counter in this place is so unprofessional and super rude, long story short, had an appointment at 1:00PM, was in the lobby at 12:50, light were off and there was lunch break sign at 1:00 walked in she said sorry I had to let other patient in, you were supposed to be here 12:30!! why you didn't give me a 12:30 appointment then? and you you let someone in before my appointment time even!, they basically don't respect people's time. avoid this place!
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April 2023 by Sabina
Friendly professional staff and Doctors. Dr. Kahsam and his assistant are amazing! Thank you for all you do
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October 2022 by Alexis A
First time appointment and I must truly say the ladies at the back were the best! The office seems a bit older so when I used the facilities it appeared a bit dated. The building has hand sanitizers at each window so the cleaning upkeep is there. I met with Dr. Katie Kurtz and she was so sweet! Definitely explained everything to me and probed for specifics on my conditions and provided information on my medication and also assisted with helping me find specialty treatment. The person answering the phone seems passive aggressive but, I’m sure they are nice as I’ve encountered a few MA’s that were good! I’d recommend trying them for PCP service. Oh and the ladies who helped me when I was Checking out (felt dizzy and light headed) the coke was cool the cookies were great! Thanks for caring ?
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October 2022 by Salvatore Bossilini
This place has a horrible support staff. The racism is subtle but still detectable! Very transactional experience! If you are a person of color, I advise you to go somewhere that will genuinely care about your betterment. Don’t be fooled by the diversity as it is for show! Very wicked and unconcerned Caucasian staff. Do not waste your money or time on people who DO NOT WISH YOU WELL!
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October 2022 by Cheryl DeLoach
I always get good treatment and pretty fast service for all that they do! Dr. Akmal is the best! He's the only doctor I've been to in years that actually listens to what you have to say! He really cares about his patients! ? Dr. Akmal!
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October 2022 by Alexis A M
First time appointment and I must truly say the ladies at the back were the best! The office seems a bit older so when I used the facilities it appeared a bit dated. The building has hand sanitizers at each window so the cleaning upkeep is there. I met with Dr. Katie Kurtz and she was so sweet! Definitely explained everything to me and probed for specifics on my conditions and provided information on my medication and also assisted with helping me find specialty treatment. The person answering the phone seems passive aggressive but, I’m sure they are nice as I’ve encountered a few MA’s that were good! I’d recommend trying them for PCP service. Oh and the ladies who helped me when I was Checking out (felt dizzy and light headed) the coke was cool the cookies were great! Thanks for caring ?
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September 2022 by Merle Ap'Amber
As an early 60's year old, I've found Dr. Kassam a gem of a General Practitioner. Excellent people skills are only eclipsed by his apt diagnostics. QRockdale Family Practice also hosts other practices, including pediatrics, and many resources in house. Not the least of which is a full service Lab.I can only say if you live locally these people are worth your time to check out. You may find it a good fit.
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July 2022 by Victor B.
I was going to be a new patient but when i called to change the doctor no one would never answer the phone. I also sent a message through Mychart and i received no response but the day before they sent me a reminder of my appointment but still would not answer the phone until i went to mychart to cancel my appointment they answer then. when i spoke to the lady that answer she asked would i like to reschedule and i said no. she said ok then hung the phone up real aggressive and load. Looking at the other review they do not respect peoples time so that adds up to other things that just maybe save me a headache.
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June 2022 by Chris Powell
As an early 60's year old, I've found Dr. Kassam a gem of a General Practitioner. Excellent people skills are only eclipsed by his apt diagnostics. QRockdale Family Practice also hosts other practices, including pediatrics, and many resources in house. Not the least of which is a full service Lab.I can only say if you live locally these people are worth your time to check out. You may find it a good fit.
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April 2022 by shebert2285
Been going for about 4 years . Now the building owners or managers dictate who the Dr. can see or talk to on the phone . There is something going on there . There is something seriously wrong with these people and their business tactics .The Dr. said I had diverticulosis .With that comes nausea and and trips to the potty . Yet even though I had all vaccine's for C O V I D , flu shot my symptoms were like that of C O V I D . Don't they know that those are the same things I saw the Dr. for years for . Yet , I can't see the Dr. unless I get tested for C O V I D and yet , they don't offer that service or they should have someone there to test you prior to entering . Actually , the staff should have some medical training . EVERYTHING ISN'T C O V I D !!!!!!!!!!!
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March 2022 by Timaa Sewell
Patience is a virtue, The wait time is about thirty to a hour because there super busy and have a lot of patients but it’s definitely worth it. I’m currently a new patient, I was greeted with friendly staff and service. Doctor Indira Asser was amazing and very sweet! Rockdale Family Practice was amazing! Thank you so much! ?
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March 2022 by Labella 8389
I have been going here for a number of years, and have been trying since this morning to schedule my physical. I’ve been trying to schedule an appointment and the phone system is malfunctioning it seems! First of all, every extension you dial, from appointments to billing department, is requiring you to leave a message and someone will get back to you. What type of doctor’s office doesn’t allow you to speak to someone just for general questions or setting of an appointment???. And, mind you, I called when they first opened and have been calling for about an hour and still getting the run around with their phone system!!!With all of the negative feedback I’m noticing I’m beginning to think they have too many patients and can not maintain the level of professionalism each patient deserves. I mean our insurance companies are the ones paying these staff members and doctors, it’s ridiculous!
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January 2022 by Victor Smiity
This doctor’s office is absolutely terrible. They are always super busy and barely returns calls. Just getting a prescription refilled can take multiple phone calls to a voicemail and no return calls. Unprofessional
