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November 2023 by Al F.
Most of my experience with the Publix on Hwy20 in Conyers has been. Until today. I made an Attempt Instacart order using the Instacart app. I watched as my items we shopped and put together for pickup which I scheduled for 6:00 pm. The shopping was completed around 2 pm and shortly after I was notified my order was ready for pickup. I arrived at the store and no order after about 15 minutes I called the store customer service desk. They said it would be right out. Nothing. Called again. Nothing. Clearly they had given my order to someone else. I began a chat with Instacart who was very interested but apparently could do little to get my order. They offered refund which I eventually took. But, in the meantime, I got a Publix employee on the phone who rude, abrasive and obnoxious. She tried to tell me the just got the order, it was being filled and any problems were the fault of Instacart. She yelled at me, would not let me talk to explain my position. On top of obnoxiousness she lied to me. This person should be fired. I simply left without my order but with a full refund plus an extra credit. Publix management should be aware of this terrible behavior on the part of their employee. Unfortunately, I'm aware of some of the management at this store and this will likely be ignored. Too bad.
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September 2023 by Michelle L.
Went in today to use my WIC card and grab a few essential items that I needed. It's already hard enough to locate the items that are WIC approved but to have to deal with a nasty, distasteful manager was beyond me. Kim was my cashier at the register that takes 10 items or less and she was trying to be as helpful as possible. We were trying to figure out an issue with my transaction when Lindsay, I believe that's who Kim called over to assist us, and she wasn't pleasant nor helpful! To the point she upset me, a 6 month pregnant woman, to the point I walked out on the entire purchase!!!! This is my favorite Publix especially being that it's 5mins away from my home but I'll rather go to Ingles at this point.
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July 2023 by Cornell R.
Publix is a popular grocery store chain with a deli section that offers made-to-order sandwiches and wraps. While the majority of the staff is friendly, I must mention that there have been instances where I've come in and decided to leave if I see certain employees working there. However, I want to acknowledge the outstanding service provided by Ms. Sandra. One specific concern is that there is an employee who, while making sandwiches, wipes off shavings from past sandwiches using the same gloves. This raises serious hygiene questions. Additionally, there are instances where some employees disregard customer requests for smaller portions and overly load ingredients. To address these issues, it is crucial for Publix to provide better training and supervision to all deli counter staff. Furthermore, if certain employees consistently struggle to meet the requirements, it may be beneficial to consider reassigning them to different departments where their strengths can be better utilized. This way, Publix can ensure a consistent and satisfactory experience for its customers.
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March 2022 by Angela B.
I had my 4 yr old with & was struggling to get her in the vehicle with her balloon & had a Publix employee name JUSTIN walk up & helped me put my things in the vehicle & I was very appreciated of his help as I am learning to do things after loosing my husband to Covid virus recently Thank you JUSTIN
