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April 2023 by Sonya Sheppard
Great job and the best customer service! Tonya is the best!
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March 2023 by Robert Williams
Knowledgeable, professional, quick and friendly, got it done again!!
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March 2023 by Chris Jones
Very fast, friendly and accurate service.
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March 2022 by Pamella Blake
Always do my text at H&R Block good customer service good people to deal with guys if you need somebody to do your tax go to Nina Coleman that lady goes above and beyond ,she is the best I ever met Frenely nice and cautious to deal with ,Nina Coleman is the one don’t take my word for it go see for yourself
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March 2022 by kevin houser
I trust Tonya to get my return right. We have been together for several years now. I know that I can ask her anything & get an honest answer.
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November 2021 by Eric Greene
, my first time there I thought I might not come back , it was tax season they were busy I just did an extension. So I did go back my service was great better than what I thought it would be like I prejudged a book by its cover but was glad to know I was wrong very thorough-minded individuals that are serious about doing your taxes correctly. They give good advice and tell you exactly what you need to get the job done I will be going back again
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August 2021 by MingoMingo “Ms. Mingo” Mingo
Excellent service by tax professional Tenellia Williams. Also it was easy to schedule a same day appointment online, and Ms Williams completed my taxes quickly. She was very professional, courteous, friendly, and knowledgeable.
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August 2021 by Aretha Logan (ReRe)
I've been coming here for a while with the same tax professional. She is very professional caring I've met in this type of setting. Always questions with a smile and very informative.
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July 2021 by Josh Montanari
I dropped off my veteran father's taxes to be completed not only for tax day but to include in his application for long-term care with the Veterans Administration as his Parkinson's has progressed for the worse. When I dropped off his paperwork, I was told it would likely be ready the next day. I asked the front desk staff member to have my assigned tax professional call me to discuss it with me; I was NEVER provided a price upfront and I never received that call. In fact, the store would close for the season without ever contacting me. After contacting corporate, I am directed to the other H&R Block store in Conyers. After leaving multiple messages with the receptionist there, I continued to be ignored. I would not get a call back for more than 30 days, during which time my father's application for the VA was delayed. Upon arriving at the store and speaking with Tonya Weed to ask what the problem was, she told me it was the first she heard of it. So either she's lying or the receptionist never passed on my messages, either way it's bad. Asking again how this could happen under such critical circumstances, she said and I quote, "It's not my company, I don't owe you an explanation." I explained to her that as an employee it was her company and she did. I then asked why I was never provided upfront pricing, as she stood next to a poster guaranteeing it; she walked away into her office without another word and pretended I didn't exist. This person is utterly despicable for unrepentantly holding up the care of an American soldier who served his country, and so is H&R Block for employing such a person. I've been getting my taxes done with them for 20 years, that obviously stops now in the absence of drastic action.
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July 2021 by Josh M.
I dropped off my veteran father's taxes to be completed not only for tax day but to include in his application for long-term care with the Veterans Administration as his Parkinson's has progressed for the worse. When I dropped off his paperwork, I was told Tenellia Williams would have it ready the next day. I asked the front desk staff member to have her call me to discuss it with me; I was NEVER provided a price upfront and I never received that call. In fact, the store would close for the season without ever contacting me. After contacting corporate, I am directed to the other H&R Block store in Conyers where Tenellia was now working. After leaving multiple messages with the receptionist there, she continued to ignore me. I would not get a call back for more than 30 days, during which time my father's application for the VA was delayed. Upon arriving at the store and finally meeting Tenellia to ask what the problem was, she told me it was the first she heard of it. So either she's lying or the receptionist never passed on my messages, either way it's bad. Asking again how this could happen under such critical circumstances, she said and I quote, "It's not my company, I don't owe you an explanation." I explained to her that as an employee it was her company and she did. I then asked why I was never provided upfront pricing, as she stood next to a poster guaranteeing it; she walked away into her office. This person is utterly despicable for unrepentantly holding up the care of an American soldier who served his country, and so is H&R Block for employing such a person. I've been getting my taxes done with them for 20 years, that obviously stops now.
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June 2021 by M K
My Tax professional, Tonya Weed was perfect. That’s the main reason!
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May 2021 by antoinette barnes
Ms.Terry was wonderful ! She was friendly and very professional. I love the fact it wasn't a super long process.
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May 2021 by MingoMingo Mingo
Excellent service by tax professional Tenellia Williams. Also it was easy to schedule a same day appointment online, and Ms Williams completed my taxes quickly. She was very professional, courteous, friendly, and knowledgeable.
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April 2021 by Aretha Logan
I've been coming here for a while with the same tax professional. She is very professional caring I've met in this type of setting. Always questions with a smile and very informative.
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April 2021 by Emily Payne
Ive been using H&R block for years and ive always been treated great and the lady that does my taxes is wonderful!
