-
August 2024 by Alex Hudson
I came in to get my oil change done, tires rotated, inspected and fluids topped off. I had a tire light on when I arrived and it was still on when I left two hours later even though it was supposed to be checked and by the paperwork they gave me it was all inspected. But I have doubts anything was done besides the oil change. I had heard employees telling customers they had an issue with the website that morning over booking the appointments but they really need to at least do the job that they chose and what customers pay for. The customer service department in the front was great but that does not make up for the fact that after my car was “serviced” I still had to go get air in my tires because they just checked off a piece of paper and did NOTHING ELSE.
-
December 2023 by Your Mom
WOWWW $500 for a 5 minute diagnostic should be a class felony and a mandatory transition of gender for all employees, because this is the most gayest bill i have ever recieved to date. Also the wait time was 5 weeks, were the employees taking turns making love in the back seat of my car each week???DONT EVER GO HERE UNLESS YOU LIKE HOMOSEXUAL MEN TAKING YOUR MONEY AND MAKING LOVE IN THE BACKSEAT OF YOUR CAR.
-
November 2023 by Seth M.
Went to dealership looking into a new vehicle but stayed outside walking around and didn't even get acknowledged not even once I understand it's raining but still the face that no one even talked to me made me mad and they never know I could have made them awesome sell but when I stand there and don't even get acknowledged not even once I will take my business somewhere else there loss some other Dealerships gain
-
October 2023 by Micheal Robinson
Little did I know that I was purchasing "6 new tires from hell" at this facility. After the tires were installed, I drove it and immediately returned the RV because the vehicle was pulling hard to the left. They did not perform an alignment check, multi-point inspection, or test drive the RV, as they claim to do per their company inspection guidelines. As a result, this place kept my RV for nearly a month diagnosing it with complete incompetence. The problem did not exist until after they installed the tires.In addition, they quoted me truck tires and I had to research to have RV tires installed per manufacturers' recommendations. At times, I would even notice my RV sitting on the side of the road all day long. I was repeatedly promised status follow-up information but rarely received it, which caused me to be proactive if I wanted to know what was going on.After several attempts to learn about the vehicle's condition, I made a final visit to check the RV status and was handed my keys. "I had to walk approximately ¼ miles to pick up the RV from their fenced maintenance area." Why would any business unnecessarily treat their patrons with such mean spirit? And while driving, it continued to pull hard to the left. I took it to another service shop and they corrected the problem in less than 30 minutes. I also received my RV back with tire valve caps missing, and the wheel cover nuts were loose with one nut missing.I am awarding this outfit with 1-Star which should be considered very, very generous and greatly appreciated. I highly recommend that review ratings be allowed for 0 or No-Stars.During this episode, I earnestly attempted to directly communicate with management and the owner about the poor service but did not receive any responses. As a result, I felt compelled to contact Ford's Corporate Customer Service Office for assistance to return my RV back to me.I have learned the GM is extremely incapable of accepting responsibility for providing poor service and only appreciates 5-Stars. Sadly, properly managing customer service issues is a very low priority. What an unfortunate way to manage a business. Consumers, shop this service at your OWN risk!
-
October 2023 by Jenny L.
I found the truck of my dreams with every add-on I had only hoped for without the depreciation you get with a new truck. I am delighted with Jason Worth's expertise and customer service and recommend him to anyone looking for a new or used vehicle. Thank you Courtesy Ford for such amazing employees and customer service!
-
October 2023 by Justryin2help T.
THE SERVICE DEPARTMENT IS NOT TRUSTWORTHY!!!!! We purchased a vehicle from Courtesy Ford & were VERY pleased with the experience. We thought we'd be customers for life! My husband took that vehicle in for an oil change yesterday and was told that we needed an additional FIFTEEN HUNDRED DOLLARS of work. When my husband asked several questions, the service writer could not justify the necessity for ANY of the services. He knew that the multitude of maintenance was NOT needed. This crooked service writer, told my husband & even WROTE ON THE ESTIMATE that there was only "1 mm & 2mm" left on the brake pads. What they didn't know is that my husband is a retired CERTIFIED mechanic. After being taken for a fool by Ford, (my husband in in his 80s & probably looked like an easy mark). He took the vehicle to Conyers Tire. They were HONEST & showed him that easily ONE THIRD of the brake pads were left. THEY DIDN'T EVEN CHARGE HIM! We can drive another 10-12 thousand miles without needing new brake pads. We are just SICKENED by this BLATANT attempted thievery! We had recommended this business to friends & family but never again. This is just pure GREED and should not be rewarded. Conyers is still a pretty small town & your reputation means everything. Courtesy Ford has shown that, at least their service department, is only after your money, not your trust or repeat business. On their Facebook page they were bragging about having such a successful period.....I guess so, if you are cheating people like this, every day!
-
October 2023 by Somers I.
Having our Bronco serviced by Courtesy's mobile team was truly a pleasant experience. Brad, Tristan and Zach were all pleasant and efficient. I highly recommend them and will definitely use them again!
-
October 2023 by Michael R.
Little did I know that I was purchasing "6 new tires from hell" at this facility. After the tires were installed, I drove it and immediately returned the RV because the vehicle was pulling hard to the left. They did not perform an alignment check, multi-point inspection, or test drive the RV, as they claim to do per their company inspection guidelines. As a result, this place kept my RV for nearly a month diagnosing it with complete incompetence. The problem did not exist until after they installed the tires. After several attempts to learn about the vehicle's condition, I made a final visit to check the RV status and was handed my keys. "I had to walk approximately ¼ miles to pick up the RV from their fenced maintenance area." And while driving, it continued to pull hard to the left. I took it to another service shop and they corrected the problem in less than 30 minutes. I also received my RV back with tire valve caps missing, and the wheel cover nuts were loose with one nut missing.I am awarding this outfit with 1-Star which should be considered very, very generous and greatly appreciated. I highly recommend that review ratings be allowed for 0 or No-Stars.During this episode, I earnestly attempted to directly communicate with management and the owner about the poor service but did not receive any responses. As a result, I felt compelled to contact Ford's Corporate Customer Service Office for assistance to return my RV back to me. I have learned the GM is extremely incapable of accepting responsibility for providing poor service and only appreciates 5-Stars. Sadly, properly managing customer service issues is a very low priority. What an unfortunate way to manage a business. Consumers, shop this service at your OWN risk!
-
August 2023 by Greg Allen
I was told that in order to have a steering issue diagnosed, I would have to leave a pick up with the shop for 7 to 10 days. That is just to have them look at it and diagnose the problem. That tells me the management at this location is absolutely incompetent.
-
August 2023 by Dawn B.
Pete Kouvas is the man! I wanted a Ford Maverick XL Hybrid. I called many dealerships, but none made it as easy as Pete's. First, his customer service is impeccable! Second, I did not need to enter the dealership; all documents were emailed. Finally, the price was great. I recommend Pete to future car buyers.
-
July 2023 by Nohemi C.
This place is the most CROOKED place I have ever been to. From calling to make an appointment and getting bounced around from one department to another when I clearly pressed for the service department. The people who work here don't even do the bare minimum. Terrible customer service. Took my car in for a diagnostic and they kept my truck for a week just to tell me I need a battery and new tires. Mind you that is not the reason why I brought it in. The dash cam was disconnected and the cables just tossed to the floorboard. Why? What does the dealer have to hide that they feel the need to disconnect my dash cam? Is this standard practice that the service department finds it necessary to touch, manipulate, disconnect my cabin cámaras. I am convinced they went joy riding in my pickup truck. STAY AWAY FROM THIS PLACE, YOU'VE BEEN WARNED!
-
June 2023 by Danny C.
Horrible. I gave them one star because I had to to write a review. I don't know what changed at Courtesy Ford Collision Center. I have taken vehicles to them before, and had great service. This time, not so much. I T-boned some red light runner without insurance. Called State Farm. They gave me a list, but Courtesy Ford wasn't on it. I asked if I could take it to them anyway. They approved. I should have known something was off, especially if State Farm doesn't list them as preferred.I tow my truck up there and go talk to the receptionist. She said someone would call me in the next few days. No one ever called. I called and left messages. No one called. Almost two weeks pass. I called and I asked the receptionist what was going on. I was put on hold for 12 minutes, then hung up. The receptionist calls me back a few minutes later (the only person at the collision center to call me back) said they were awaiting approval from State Farm on a supplemental report.I called State Farm, no one knew anything about it. That finally gets sorted out. I call to check the progress.The person in charge of my truck at Courtesy, Brandie, Brandy, Brandi, unsure how she spells it, never returns my calls. I finally call and tell the receptionist I'll hold. Finally get her. I'm told they are waiting on parts, and it should be done the following Friday. For six weeks, I'm told the exact same thing. It should be done next Friday.I finally get my truck back after over two months of sitting in their lot. They didn't even fix everything damaged in the accident. That's another story for another day though. The truck looks great, except for the part they didn't repair, even though Brandi said it would be an easy quick fix.My family have bought cars, trucks, a van or two, from Courtesy Ford, back when it was still Mike Bell Ford. Courtesy Ford will never get another dime from us though. A little bit of communication goes a long way. I understand you're backed up. I understand parts aren't coming in as quick, and on back order. Just tell people the truth.
-
May 2023 by Dallas C.
Had an appointment to test drive a truck today. I show up, the salesman that made the appointment for me wasn't even there on the day of my appointment. On top of that, the GM was driving the truck I was suppose to test drive so the truck wasn't even there. Huge lack of communication among employees. I'm told that the GM is bringing the truck back so I can text drive. Next, I'm told the truck I was suppose to text drive already had money down on it from a customer. Big waste of my day.
-
January 2023 by Cara B.
I worked with Courtesy Ford recently to sell my late father's truck. Courtland and Kayla were very helpful. There were a lot of questions on how to go about the title to sell, but Kayla happened to work for the county before and knew exactly how to go about the paperwork. This was a huge relief because other places I'd gone to get a quote to sell had been unsure of how to go about it since it was titled out of state. She handled it all, and was very kind along the way. I appreciate them making this a little easier on me. Thank you
-
November 2022 by Mathew S.
Amazing service service writers are always making it happen will definitely be back Service department is on point
