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August 2024 by Susan Price
Bad service, was there for 7 hours after having an appt at 10 am. No snacks and only water. When I asked for a loaner, they said they didn't have one. 2nd time, I've had to sit there for several hours for a supposedly appt time.
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June 2024 by Woody Williams
Great Helper and solve issues Thanks Guys
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April 2024 by dane phinazee
Good experience
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February 2024 by Terry Lawler
Very helpful and fast service.
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February 2024 by Myra Long
Was not willing to help. They kept my car the entire day. I'm not sure if the recall was even done.
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January 2024 by Edward Smolski
Great dealer trade.
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November 2023 by Johanna Gutierrez
Went for an oil change. They were welcoming, respectful, and helpful. Also, love how smooth my car drove afterwards.
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November 2023 by Seth M.
Went to dealership looking into a new vehicle but stayed outside walking around and didn't even get acknowledged not even once I understand it's raining but still the face that no one even talked to me made me mad and they never know I could have made them awesome sell but when I stand there and don't even get acknowledged not even once I will take my business somewhere else there loss some other Dealerships gain
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October 2023 by Jenny L.
I found the truck of my dreams with every add-on I had only hoped for without the depreciation you get with a new truck. I am delighted with Jason Worth's expertise and customer service and recommend him to anyone looking for a new or used vehicle. Thank you Courtesy Ford for such amazing employees and customer service!
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October 2023 by Eric Skrine
Knowledgeable, repaired my car right!
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October 2023 by Justryin2help T.
THE SERVICE DEPARTMENT IS NOT TRUSTWORTHY!!!!! We purchased a vehicle from Courtesy Ford & were VERY pleased with the experience. We thought we'd be customers for life! My husband took that vehicle in for an oil change yesterday and was told that we needed an additional FIFTEEN HUNDRED DOLLARS of work. When my husband asked several questions, the service writer could not justify the necessity for ANY of the services. He knew that the multitude of maintenance was NOT needed. This crooked service writer, told my husband & even WROTE ON THE ESTIMATE that there was only "1 mm & 2mm" left on the brake pads. What they didn't know is that my husband is a retired CERTIFIED mechanic. After being taken for a fool by Ford, (my husband in in his 80s & probably looked like an easy mark). He took the vehicle to Conyers Tire. They were HONEST & showed him that easily ONE THIRD of the brake pads were left. THEY DIDN'T EVEN CHARGE HIM! We can drive another 10-12 thousand miles without needing new brake pads. We are just SICKENED by this BLATANT attempted thievery! We had recommended this business to friends & family but never again. This is just pure GREED and should not be rewarded. Conyers is still a pretty small town & your reputation means everything. Courtesy Ford has shown that, at least their service department, is only after your money, not your trust or repeat business. On their Facebook page they were bragging about having such a successful period.....I guess so, if you are cheating people like this, every day!
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October 2023 by Somers I.
Having our Bronco serviced by Courtesy's mobile team was truly a pleasant experience. Brad, Tristan and Zach were all pleasant and efficient. I highly recommend them and will definitely use them again!
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October 2023 by Michael R.
Little did I know that I was purchasing "6 new tires from hell" at this facility. After the tires were installed, I drove it and immediately returned the RV because the vehicle was pulling hard to the left. They did not perform an alignment check, multi-point inspection, or test drive the RV, as they claim to do per their company inspection guidelines. As a result, this place kept my RV for nearly a month diagnosing it with complete incompetence. The problem did not exist until after they installed the tires. After several attempts to learn about the vehicle's condition, I made a final visit to check the RV status and was handed my keys. "I had to walk approximately ¼ miles to pick up the RV from their fenced maintenance area." And while driving, it continued to pull hard to the left. I took it to another service shop and they corrected the problem in less than 30 minutes. I also received my RV back with tire valve caps missing, and the wheel cover nuts were loose with one nut missing.I am awarding this outfit with 1-Star which should be considered very, very generous and greatly appreciated. I highly recommend that review ratings be allowed for 0 or No-Stars.During this episode, I earnestly attempted to directly communicate with management and the owner about the poor service but did not receive any responses. As a result, I felt compelled to contact Ford's Corporate Customer Service Office for assistance to return my RV back to me. I have learned the GM is extremely incapable of accepting responsibility for providing poor service and only appreciates 5-Stars. Sadly, properly managing customer service issues is a very low priority. What an unfortunate way to manage a business. Consumers, shop this service at your OWN risk!
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September 2023 by Lawrence Post
The service is excellent here!! Great job to everyone who worked on my car. Now I can actually do the 10 second runs at Atlanta Motor Speedway.
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September 2023 by Craig Shufeldt
Great service
