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March 2024 by Samantha Grinstead
The staff are very friendly and helpful in person. Just don't try to call them because they never pick up the phone, and sometimes you don't get a call be either.
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March 2024 by Tesiree Adams
The Banfield in Conyers saved our family today! Words cannot express our family's gratitude. The team was instrumental in the outcome for us bringing our loved four-legged family member Shiva home today. Shiva went into labor today. What was supposed to be a joyous welcoming moment turned into an unbelievably life-threatening situation. And unbelievable sadness. Shiva and the unborn puppies were in danger. After the first pup not making it I immediately call on the Banfield team. The Banfield team showed concern and unwavering support. Then the second pup didn't make it. Ethane a team member at Banfield was concerned enough to reach back out and shared we should come in immediately. Life-changing moment led to us bringing Shiva and three beautiful healthy pups home today. #heartfullofgratitudetothebanfieldteam
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February 2024 by Rochelle A
The staff are nice and helpful. But you can never seem to get them on the phone when I call. Also their plans are expensive and they always try to upsell you every time you come in. I’m honestly thinking about going somewhere else. Also they aren’t opening 24/7 so in an emergency I come out of pocket a lot of money and then follow up with them afterwards. Just not liking the system right now. They are convenient for other things, but I’m going to shop around when I get a chance.
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January 2024 by Nicole Watson
Handle my pup with care
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January 2024 by Maggie Robles
Great Custer service. Some of the prices are high. Overall it's pretty fair. Just wish office visits weren't required ok routine shots.
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December 2023 by Alecia Oliver
I have had nothing but positive experiences in my past year with Banfield Pet Hospital of Conyers. The staff is always super friendly and very loving with my pups, But I especially love, Dr. Sweeney and Peyton because both have been so patient with me as a first time dog mom and my wild boys, Remi and Riley. Dropping my dogs off with them is always an easy experience because my dogs are comfortable going there. Keep up the great work!
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December 2023 by Alicia Oms
Horrible customer service at this location! The two women who work at the front desk lack customer service skills. My puppy had her first visit scheduled today 12/7/23 and I walked out due to their rudeness. I don’t know the names of the two women working but apparently they don’t like their job and need to find a new one!
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December 2023 by Dionna D. D.
I told them my dog had ticks, one of which was behind her left ear, and they couldn't find any in the hour+ they had her. Makes me wonder what other ailments they might miss. My dog is part pitbull with a short coat that doesn't shed and doesn't need cutting, so it wasn't that hidden and quite easy to feel if you just rub your fingers around her ear.
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October 2023 by Trisha Eason
I wish they would get the payment with card on file issue taken care of. There has been more than one situation where there is nothing wrong with my card on file, but they said it declined. I called my bank and they said it is on Banfield’s end. This time it happened the guy at the register gave a number to call to re-save the card. It seems suspect to me, if I am honest, and I didn’t feel comfortable with it. I just had surgery and couldn’t come in to handle it, so someone else dealt with this and I felt bad that they had to deal with the inconvenience and the wait.I also don’t like that they keep the animals so long for minor issues. My dog won’t eat just any food, and she won’t function well when she is nervous, so that means she’s hungry and not using the restroom the entire time she’s there. They call you and tell you the dog is ready, but isn’t.Additionally, every time we go there for one thing, there is often some other things that “need to be done” that costs more than what was quoted.
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October 2023 by Dawn Hopper
Fairly helpful. Decent hours. I have never had a bad experience short of them loosing track of cat carrier and attempting to send me home with a cardboard one.
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September 2023 by Janella P
Such friendly folks and never a wait. They all care ❤
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August 2023 by Bryson Manzy
I had to make an emergency appointment for my great dane to be seen in order to go to daycare this weekend. The staff as a whole were so welcoming and patient with my big baby boy. They were helpful in giving him his shots and making sure that he was taken care of. I got Zeus back in May from the animal shelter, and was scared to bring him in because we're still working on him being socialized. I'm so grateful for Dr. Martin and her wonderful team. I definitely will be going back and referring people to their location.
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July 2023 by tiffany scott
They just not a good place to take your dog when they are sick and when the dog need shots they don't help you with him just leave you in the room just don't care at all don't like the location in conyers period . They need to get a better team there that cares about the dogs .when I took my dog in he had a ear infection I paid 200 plus for the treatment it didn't work I called them and made appointment they seen him and they didn't want to give me the medicine so could do it they wanted me to pay again really after I paid yall for the service bull just sad
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July 2023 by Ericka S.
Absolutely awesome experiences with both of my Kitty babies!!! Super flexible with appointments and excellent bedside manner. Would and have recommended them to all of my animal lover friends.
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June 2023 by Everglade 0321
Everyone is so caring and professional ❤️ I absolutely love them they took great care of my babies