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October 2023 by Dennis Kelley
I’ve been dealing with Audio Concepts for a few years now and I’ve got nothing but great things to say about them. Just picked up my bike and sounds even better than before. Great customer relations, outstanding quality and bike was only down a couple days. Thanks again.
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October 2023 by Jessica Smith
Call to get a quote and one of the staff member claims he couldn't hear me hang up the phone. When I called back, someone else answered the phone and stated she would take down my information and pass it along. I guessing the guy that hung up on me the first time stated that they are not accepting any cars for tint or audio, which he could've stated at first. Bad customer service.To answer your question, no, your answering service didn't pick up a lady aswered the phone. She proceeded to ask me if there was anyone in particular I wanted to speak. I told her no, I just need a quote on getting some audio work done. After I could finish someone in the background, I stopped her and stated "oh we are not accepting any cars for tint or audio right now." Which he could've clearly said in the beginning instead of hanging up the phone.
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June 2023 by Dennise Collum
They did a lot of work on my vehicle, but the steering still off a little. This is my vehicle outside this place.
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February 2023 by Harley S.
my name is Harley Smith and I used Audio Concepts to install a DVD player in my roof in my van but I also used them for installing an auto start using a key fob where I can start my car remotely without having to be in the van... I miss placed my key fob and so the auto start doesn't work... I have called Audio Concepts at least 50 times... I am not joking nobody ever answers the phone. They only have an answering service and I've never heard from anybody until after about 40 messages and the owner called me back and said he would work on it and let me know, but I have never ever heard back from him since then and I've left another 10 to 20 messages trying to get a return call ...,ZERO response!I've called other companies and they said you need to call the company that installed it. Everything is specific to that... I WOULD NOT RECOMMEND AUDIO CONCEPTS TO ANYONE!!!! they have ZERO CUSTOMER SERVICE FOR NEW AND EXISTING customers in my opinion and I totally don't understand not hearing from Audio Concepts whatsoeve 50+ phone calls!!!! What a joke for a company that expects to get repeat business In my opinion they don't deserve any repeat business as they suck at customer service before, and after the sale!
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December 2022 by Emmanuel Vestas
Troy was extremely professional. Quality of work A+. Will not let another vendor touch my motorcycle and I live in Florida
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September 2022 by Paul E.
Randy, you are the man! My Honda Goldwing sounds like a concert on 2 wheels! I'm so excited and thankful. You and your team is the best in service and kindness. I'm glad I made the stop to your shop and look forward to bringing an HD to you in the future! Thanks for everything! You rock!
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June 2022 by Harley Smith Jr
I bought my van In 2013… audio Concepts installed an auto start feature on my van…I lost my key fob about six months ago…In the last six months I’ve called Audio Concepts at least 20 times and I’ve gotten an answering service… nobody at Audio Concepts has ever called me back… sorry, I can’t recommend them to anyone because in my mind they don’t take care of their customers and there’s no service after the sale.
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March 2022 by Edward Phillips
Used to be a reputable place in conyers now the place is a joke. They don’t even taken phone calls anymore everything is routes to a third party answering service. All of a sudden they don’t do window tint or install stereo equipment in vehicles anymore only motorcycles.
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October 2021 by Mike Patriaco
Randy was great on recommending what I need for my bike and installed was great like sounds amazing
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September 2021 by Dre Alex
Randy the truth with the music if you ever need music for your motorcycle
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July 2021 by Mellyontay Taylor
Great ppl very helpful #1 in quality sound on a bike.Your missing out if you haven’t had them put a system in on your bike
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July 2021 by Bryan Rigsby
Great place an they do great work
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May 2021 by pitbull scat pack
Love them
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May 2021 by Trina Belle
I called twice today to get a price about installing a back up camera in my car, I gave them my name & phone number nobody called me back. BAD CUSTOMER SERVICE this was a waste of my time calling this company ??
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February 2021 by Ronald Bartlett
If you’re on the fence about this company just call that’s what i did and. It was the best thing I could’ve done, they were very knowledgeable, helpful and courteous. I was convinced in 5 minutes they could do the job. Needless to say here I am a week later picking my bike up from Audio Concepts and OMG! They have exceeded my expectations and this thing is banging. Highly recommend this company
