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October 2023 by Ben W.
What a waste of time! Was completely ignored by store associate in paint department, who was having a casual chat with other customers. So I made my purchase on Amazon on my way out of the store. I suggest others do the same - if the difference between online and brick and mortar is customer service, what happens when there's no more customer service?
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July 2023 by Earthmommy7 T.
My husband took several days off work to rebuild our deck. He ordered supplies last week, and it was to deliver Monday. Monday for whatever reason they brought half of our rather small order ON A TRACTOR TRAILER....and dropped it. Called and asked why and they said it would be here Wednesday. It's 730 and still not here...maybe tomorrow... my husband WENT TO THE STORE to get other stuff and they wouldn't even comp him a rental truck to bring it here himself. No apology. No discount. No promise it would be here on his LAST DAY OFF so he could finish so our kids or dogs don't maim themselves plummeting off the dang deck. Clearly the management here is incompetent.
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April 2023 by Sheryl L.
I have shopped at Home Depot for years. I have never been so disappointed and angry over their complete lack of service. First time this large of a purchase. My husband and I bought a riding lawnmower. We were told it would be delivered on Wednesday, we purchased it on the previous Friday. We received via email, a message that it wouldn't be delivered for an additional week and a half. After contacting the store, we were told they didn't even have a working lawnmower in stock that we purchased. Getting in touch with them was infuriating, finally someone (Leslie), assisted us. We were told it would be delivered as originally promised. The day arrived and we're still waiting. This whole experience has put me off Home Depot for good. Aside from atrocious customer service, Home Depot is scamming their customers by not even having the products they're selling. I discovered too late, this is a recurring issue with them. Save yourself an enormous amount of aggravation and shop at Lowe's!
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March 2023 by Nicholas G.
I've been to Home Depot's all over the country and this one is by far the worst. The employees are too busy on their personal cell phones and gossiping with each other to ask if you need any assistance. The woman working at the garden center register didn't bother to ask if I needed assistance but followed and glared at me like I was going to steal something. The store is filthy and disorganized and looks more like a garage sale than a retail establishment. Whoever manages this store needs to rethink their career path.
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January 2022 by Kasie O.
The Commerce HD has an overall rating of 2.0, however, I definitely got 5 star service yesterday during my visit and wanted to give credit where credit is due! My entire experience was top notch and I appreciate the guys who assisted me! Will definitely be back.
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November 2021 by Richie Robinson
Horrible customer service!
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May 2021 by Angela Roberts
The costumer service at the Commerce Ga store was TERRIBLE!! I ordered a washer and they delivered the wrong one. They then told me over the phone I would be refunded and have to REORDER the correct one only to wait ANOTHER 2 weeks. They never refunded the money and when trying to reach out to the store no one would answer my questions and so convenient that the store manager was never around to speak to me. Long story short, after several calls to corporate and 6 weeks later, I still don’t have the washer I paid for.
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May 2021 by Joey Young
I have spent my last dollar at your store.
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January 2021 by Candace Ross
You have the rudest kid in customer service who sent me to a manager that didn’t answer it just rang and went back to customer service and he ignored my call and didn’t answer as it rang for five minutes because I looked at the clock. I need a question answered and he said ugh I don’t know. You guys made the mistake in the first place. We ordered a garage door opener and got the wrong one. We brought it back and said we would take store credit bc we were just going to order a new one. At that point, you guys should have said no store credit won’t work online. The kid couldn’t tell me if you guys could order it for me or fix the issue. Commerce store is the WORST Home Depot location!!
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October 2020 by Rod C.
I have gotten good customer service at this location. I have gotten help loading several items and never had issues at this location.
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September 2020 by Carlye Ann Napierkowski Heath
Warning...Home Depot hires child traffickers so be careful with your kids. Doug Chellew was in the news for his arrest involving a child porn and trafficking ring. He was released without posting bail because of Covid. Home Depot apparently has hired this monster to work in their store in Commerce, Ga. I wonder how many other stores have this type of disgusting, dangerous employees in them. Shame on you Home Depot for putting profits before the safety of children .
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April 2020 by Crystal W. Briggs
My husband bought and had a garage opener installed a few days ago. It works it’s in, but his 5’ 2” wife cant easily reach it. I don’t think they even asked where we wanted it before putting it in.
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March 2020 by Lisa Adams Whitmire
Incredibly poor service this morning! I needed four pieces of lumber. It took 40 minutes to get them. I had three different managers walk by and ask if I needed assistance. Very, very disappointing!
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January 2020 by Randall Carter
My daughter ordered a door before Thanksgiving. They have changed the delivery date 5 times. Obviously this is not somewhere that you want to purchase something if you want it soon.
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January 2020 by Joe S.
My wife and I went to the Home Depot in Commerce GA on Sunday December 29th to buy 2 Washer/Dryer sets. We settled on a set made by Samsung and marked down from $1596 to $1136 for the pair (x 2) Steve the sales person talked us out of the purchase, saying they would be much cheaper on Jan 2nd with the new sale. We returned about 11:45am on the 2nd to purchase two sets. When we got there, no appliance personnel were on duty ( Steve told us he would be there all day ) Several employees from other departments offered to find help but to no avail. To our surprise the washer/dryers were marked up $151 per piece. ( x4 ). We asked if the department manager was in the store, we were told 1. She was in the break room 2. She was in a meeting with the assistant store manager 3. She was at lunch 4. She declined to meet with us I went to the service counter at the front of the store and requested to see the manager in charge for the day. After a few minute wait, Wayne the assistant manager arrived and basically blew us off, he said the department manager wS helping other customers??? WE WERE THE ONLY CUSTOMERS in that Department. We told him our story and he told us to pick another brand that was on sale...Nothing was on sale and we selected Samsung. Refused to help in any way at all. We have bought a roof system, cabinetry for our family room, carpet for to homes, and an appliance package for our kitchen and one for my step mothers home. I will never buy another item from Home Depot . When I asked for the district Managers name and number he gave me the 1-800 number. Piss poor customer service ! Joe Sidwell