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October 2023 by Ben W.
What a waste of time! Was completely ignored by store associate in paint department, who was having a casual chat with other customers. So I made my purchase on Amazon on my way out of the store. I suggest others do the same - if the difference between online and brick and mortar is customer service, what happens when there's no more customer service?
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July 2023 by Earthmommy7 T.
My husband took several days off work to rebuild our deck. He ordered supplies last week, and it was to deliver Monday. Monday for whatever reason they brought half of our rather small order ON A TRACTOR TRAILER....and dropped it. Called and asked why and they said it would be here Wednesday. It's 730 and still not here...maybe tomorrow... my husband WENT TO THE STORE to get other stuff and they wouldn't even comp him a rental truck to bring it here himself. No apology. No discount. No promise it would be here on his LAST DAY OFF so he could finish so our kids or dogs don't maim themselves plummeting off the dang deck. Clearly the management here is incompetent.
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April 2023 by Sheryl L.
I have shopped at Home Depot for years. I have never been so disappointed and angry over their complete lack of service. First time this large of a purchase. My husband and I bought a riding lawnmower. We were told it would be delivered on Wednesday, we purchased it on the previous Friday. We received via email, a message that it wouldn't be delivered for an additional week and a half. After contacting the store, we were told they didn't even have a working lawnmower in stock that we purchased. Getting in touch with them was infuriating, finally someone (Leslie), assisted us. We were told it would be delivered as originally promised. The day arrived and we're still waiting. This whole experience has put me off Home Depot for good. Aside from atrocious customer service, Home Depot is scamming their customers by not even having the products they're selling. I discovered too late, this is a recurring issue with them. Save yourself an enormous amount of aggravation and shop at Lowe's!
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March 2023 by Nicholas G.
I've been to Home Depot's all over the country and this one is by far the worst. The employees are too busy on their personal cell phones and gossiping with each other to ask if you need any assistance. The woman working at the garden center register didn't bother to ask if I needed assistance but followed and glared at me like I was going to steal something. The store is filthy and disorganized and looks more like a garage sale than a retail establishment. Whoever manages this store needs to rethink their career path.
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January 2023 by Jerald Burdette
Great experience... Rickey was very informative and he knows where everything is in the store...Lumber, hardware , plumbing etc.
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January 2022 by Kasie O.
The Commerce HD has an overall rating of 2.0, however, I definitely got 5 star service yesterday during my visit and wanted to give credit where credit is due! My entire experience was top notch and I appreciate the guys who assisted me! Will definitely be back.
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January 2020 by stacy layman
Steve and Jennifer are the best,they always help me find the best product,and help me stay under budget on my jobs,A to Z Home Repairs wouldn't be able to turn jobs out with out their proficiency and wide knowledge if the products available.Definately my go to guy and gal!
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January 2020 by Virginia Watkins
The lady was very friendly and helpful
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January 2020 by James Elrod
Not happy with check out
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January 2019 by T. Naomie Lucas
I asked 3 different agents for assistance and all 3 people said they were getting someone and yet no one came. Chased down a 4th person who went and got someone else. Horrible customer service I ever received at a Home Depot for a store that was not very busy.
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January 2018 by Timothy Harrison
Great help at pro desk with Steve, good at his job, but the pro loader guy outside saw us come out with a big load of wood and he walked back inside until we were done loading it and we could see him standing inside waiting till we were done with his PRO LOADER vest on don't think your getting help loading a big load one or two boards he might help but big load he will run and hide