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April 2023 by jorbgotribs
Best customer service ever! Me and my wife entered the store and we were immediately greeted with smiles. Cayden was so sweet and welcoming, as soon as we walked in she immediately got to work trying to help me find shoes that would be most comfortable on my feet. Another employee Ben also came to help and together they helped me pick out an amazing pair. As I was checking out another employee named Paris overheard my need for comfortable shoes and informed me on how socks can really affect someones comfort in a pair of shoes. She recommended the perfect pair for a good price and even convinced my wife to buy some too. I have never felt the need to leave a review but after my experience in this Journeys I couldn’t help but feel compelled to do so. I will be returning after today
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January 2023 by Amy Meeks
THANK YOU Kadyn and Ben for all your help in ordering the correct size of my Dr Martens!! Hopefully the right size will show up! You were both very helpful and courteous!
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August 2022 by The Insurance Source Ga
The Asst. Mng Katelyn was awesome and so knowledgeable. Answered all of my questions and helped me find just the right shoes.
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August 2021 by Maria Lucovich
Good service. Ok prices
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June 2021 by Elizabeth Dyer
4 employees on staff. Only 1 actually working. Left and purchased shoes elsewhere.
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December 2020 by Raul Garcia
Good customer service and excellent service!
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February 2020 by John Knott
About 2 weeks ago, I entered this store to purchase 3 pairs of shoes. The store was completely empty until we (my wife and I) entered it. Never heard any type of greeting from the staff (3 girls) as we entered the store. We were the only customers in the store mind you. Minutes later a white lady enters the store and was presidentially greeted by all 3 staff members. I’ve served my country and if this is common practice of this organization, then this organization doesn’t need to be in business. I made a complaint to the concierge and my number was taken but I never received a call back from anyone. If Tanger Outlets allow veterans let alone private citizens to be treated this way, then my money can be spent somewhere else. I had to give a star to post this.
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August 2019 by Sonia Earls
Expensive. But love the matching bookbags and lunchbags.
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April 2019 by Joshua Brewer
Out of all the shoe stores at Tanger Outlets that we shopped at, we actually purchased shoes for our four-year-old son here. I will say that they did not have a big selection in the smaller children's sizes. But they happened to have a pair of New Balance that fit him good and he liked. The staff was very helpful and friendly as well.
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April 2019 by Carolyn Chandler
Wow, what a find. They had every color Van's that they make, and Birkenstock sandles. Our granddaughter was in hog heaven
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April 2019 by Makayla Alexis
Worst experience ever in a journeys store . First off I was not even greeted, but yet it was about 5 people working. The store was a little packed but yet all girls where standing around the counter either in there phones or talking . That's ridiculous, then when they finally asked for a size for my shoes , the girl handed me the shoes then turned around and went right back on her phone . Then as I was about to check out , an employee was standing at the register just on her phone like she was checking out . So y'all need to give out some training or something , that's so unprofessional. It's ridiculous .
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January 2019 by Katina M.
Staff was very unprofessional both times I was there. They were sitting on the floor with their coffee and then today sitting on the register table. I mean really?!! Come on Journeys!
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September 2018 by April Meyerholtz
Sells cheap quality shoes and no exchanges when they fall apart within the first couple weeks!
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August 2018 by Loisann Smith
Great service, excellent choices in shoes!
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July 2018 by Katlyn Stowe
Bought a pair of shoes for my granddaughter got them home and they did not fit took them back to exchange them was told they had been worn and had a crease in them which was a lie they have not been worn and there was no crease in the shoes this store/company has the worst customer service I have ever ran across I myself am a retail store manager and have never given a bad review before but everyone beware of journeys