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October 2023 by Ben W.
What a waste of time! Was completely ignored by store associate in paint department, who was having a casual chat with other customers. So I made my purchase on Amazon on my way out of the store. I suggest others do the same - if the difference between online and brick and mortar is customer service, what happens when there's no more customer service?
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July 2023 by Earthmommy7 T.
My husband took several days off work to rebuild our deck. He ordered supplies last week, and it was to deliver Monday. Monday for whatever reason they brought half of our rather small order ON A TRACTOR TRAILER....and dropped it. Called and asked why and they said it would be here Wednesday. It's 730 and still not here...maybe tomorrow... my husband WENT TO THE STORE to get other stuff and they wouldn't even comp him a rental truck to bring it here himself. No apology. No discount. No promise it would be here on his LAST DAY OFF so he could finish so our kids or dogs don't maim themselves plummeting off the dang deck. Clearly the management here is incompetent.
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April 2023 by Sheryl L.
I have shopped at Home Depot for years. I have never been so disappointed and angry over their complete lack of service. First time this large of a purchase. My husband and I bought a riding lawnmower. We were told it would be delivered on Wednesday, we purchased it on the previous Friday. We received via email, a message that it wouldn't be delivered for an additional week and a half. After contacting the store, we were told they didn't even have a working lawnmower in stock that we purchased. Getting in touch with them was infuriating, finally someone (Leslie), assisted us. We were told it would be delivered as originally promised. The day arrived and we're still waiting. This whole experience has put me off Home Depot for good. Aside from atrocious customer service, Home Depot is scamming their customers by not even having the products they're selling. I discovered too late, this is a recurring issue with them. Save yourself an enormous amount of aggravation and shop at Lowe's!
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March 2023 by Nicholas G.
I've been to Home Depot's all over the country and this one is by far the worst. The employees are too busy on their personal cell phones and gossiping with each other to ask if you need any assistance. The woman working at the garden center register didn't bother to ask if I needed assistance but followed and glared at me like I was going to steal something. The store is filthy and disorganized and looks more like a garage sale than a retail establishment. Whoever manages this store needs to rethink their career path.
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July 2022 by James Pritchert
The lady at the self checkout was very helpful and friendly and made the process much easier. I still hate self checkout as it clearly demonstrates a corporate greed rather than a care for customers.
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January 2022 by Kasie O.
The Commerce HD has an overall rating of 2.0, however, I definitely got 5 star service yesterday during my visit and wanted to give credit where credit is due! My entire experience was top notch and I appreciate the guys who assisted me! Will definitely be back.
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November 2021 by Richie Robinson
Horrible customer service!
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June 2021 by Jerry Ozburn
There was a shortage of employees this afternoon.You could tell they had been working hard to get the store cleaned up. It looked good.
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May 2021 by Angela Roberts
The costumer service at the Commerce Ga store was TERRIBLE!! I ordered a washer and they delivered the wrong one. They then told me over the phone I would be refunded and have to REORDER the correct one only to wait ANOTHER 2 weeks. They never refunded the money and when trying to reach out to the store no one would answer my questions and so convenient that the store manager was never around to speak to me. Long story short, after several calls to corporate and 6 weeks later, I still don’t have the washer I paid for.
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May 2021 by James Oliver
Well stocked, and we found a helpful associate the showed us where to find the items we were looking for.
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May 2021 by Charles Ingram
Lots of plants. Crowded today.
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May 2021 by Joey Young
I have spent my last dollar at your store.
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April 2021 by Curtis Chapman
They have a nice selection of plants and trees and the people were very nice!
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April 2021 by Jeff Satterfield
Prices were to way too high, head Cashier was extremely abrupt and rude but her assistant was extremely helpful in trying to find some plastic so that I would not get my brand new car wet.
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April 2021 by Jack McKinney
Excellent place. Great variety.
