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November 2023 by Daniel Heath
After workin with these folks 2 days to get my truck worked on and have a rental car during the repair time I finally got it together today only to be given an old rental car with frosted over headlights that wouldn’t have allowed me to see the road out in the eastern side of town. This was after they took a deposit, open credit card, next of kin, and employer. That older car they wanted $42 a day for was the same price as a much newer Hertz rentalCar.Then when that car was unsafe and unacceptable they wanted to upgradeMe to $54 a day for another older car, with worn tires that had less than 2/32” of tread in the center of the overinflated front tire. When I rejected that unsafe car the girl abruptly ripped my receipts out of my hand. So I I asked for the owner or manager. Well Ryan wasn’t any better and in fact he called me vulgar names as well as making discriminatory and disparaging remarks about my age and physical features.Glad to have not done business with these discriminatory and vulgar elitists that think their cheap run down rental cars should rent at the same rate as Hertz. No telling what they do to customers that use their repair service.I dodged a bullet with these idiots!
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November 2023 by D H.
Horrible, rude service, bait and switch pricing, disrespectful ofmilitary and veterans, vulgar foul mouthed and discriminatory manager. They rent OLD and poorly maintained cars at Hertz and Avis price. They had no knowledge of repair work necessary on my vehicle after claiming initially to be a great repair shop. Read the other poor reviews and find areputable shop elsewhere.
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November 2023 by Daniel H.
I took my truck here force needed front end work. I was gonna leave my truck and Rent-A-Car from them so they could have the truck as long as they needed to do all the necessary repairs and I estimated it would be around $1500 could've been more.The first car they took me out to as a little Nissan versa with clouded over headlights that I doubt any light would've filtered through for night driving. So I requested a different vehicle. I went out and looked at that car and the weird bar was showing through on the center treads and I told them that car was unacceptable as well because it was unsafe. The girl behind the counter told me they had no other cars so I requested my keys back and told him that I would have to go elsewhere that they had just lost a major repair job. This is when the girls behind the counter became snotty. No one even grabbing all of the receipts and proof of charges that they are charged on my credit card and getting a bit mouthy. I asked for the owner and was told the owner wasn't there. I asked for the manager told the manager wasn't there. I said well that figures so then they gave me Ryan. Once I took Ryan out, showed him the issues with the cars that they were renting and I told him they were unsatisfactory and I really didn't appreciate the mouthy attitude that I got from the girls there. Brian then claimed that because two trades had to 30 seconds of an inch of tread depth Pharmasave and you can rent it in that manner. I Brian then began calling me an asshole, because I wanted to say vehicle and making derogatory remarks about my age because I am a senior gentleman.It's a parent that they're used to given people prep cars and their clientele, except tell me an unsafe conditions. But it's also apparent that the guy is biased and discriminates against age, and that was very clear in his manner and his tone and his Burbage. This is not a shop that you want to deal with. They're not open they're not honest and they're not fair and if you're dissatisfied with any portion of their service, you just become an asshole and some old &@@$ POS. The car rental portion of this business is another story. It took hours for them to verify my insurance and then after they did not only wanted to verify insurance but they wanted next of kin they wanted employer they wanted your credit card with a $200 deposit and on and on and on oh my God, I thought I was playing the thing, there is a reason you can rent a car here cheap. They are very invasive. They're slow and the cars are crap.
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November 2023 by terrell buchan
I was from out of town, and the water pump went out on my mMustang. They got me up and running in a timely manner, and at a fair price. As a retired automotive service manager with 40 years of experience, I can tell you the repairs were done cleanly and correctly. The staff was knowledgeable as well as friendly. I highly recommend this repair garage.
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October 2023 by Calvin Robinson
I was very pleased with the service I received from this shop. Ryan was very honest with me on timelines, diagnosis of the problem and the prices have been fair. This is my second time using this shop once for my truck and now my wife's car. I feel confident using this shop.
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October 2023 by Stephanie Lewis
They are a rip off Ryan quoted me a price of $90 for him to test my car then charged me 160 for something he didn’t do. They are a Rip off
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September 2023 by Jeffrey Oakman
Been coming here a few years, but not anymore.I brought my vehicle in, after sitting there for 5 days before anyone worked on it, job ended up being over $1500. A couple weeks later I go to get an oil change at a different business and they found a LOOSE SCREWDRIVER IN MY ENGINE CAVITY. Now about a month after the initial work I'm hearing the same sounds I was before the job.I liked coming here and always trusted them with the work I needed, but I'm finding another repair shop.
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August 2023 by Tell It
Do NOT bring your vehicle here. My mother almost lost her life after taking her vehicle here. She heard some noise in the front of her car and thought this location could be trusted… After waiting two hours, she was told that they didn’t hear anything and that it could be the C joint in the car which didn’t have too much to do with the issue she was even speaking about.She was told the vehicle was okay to drive, 2 days later she got into a horrible car accident and her front left tire flew off to the side of the highway. Apparently the lug-nuts were loose, but this automotive center is claiming they never touched the tires for the 2 hours that they had the vehicle.Clearly if this is the case, this place has horrible time management and is extremely incompetent. I will be sure to tell everyone about this experience because this place does not have trusted practices.
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July 2023 by Tell I.
Do NOT bring your vehicle here. My mother almost lost her life after taking her vehicle here. She heard some noise in the front of her car and thought this location could be trusted... After waiting two hours, she was told that they didn't hear anything and that it could be the C joint in the car which didn't have too much to do with the issue she was even speaking about. She was told the vehicle was okay to drive, 2 days later she got into a horrible car accident and her front left tire flew off to the side of the highway. Apparently the lug-nuts were loose, but this automotive center is claiming they never touched the tires for the 2 hours that they had the vehicle. Clearly if this is the case, this place has horrible time management and is extremely incompetent. I will be sure to tell everyone about this experience because this place does not have trusted practices.
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July 2023 by Kevin Mullins
These guys know what yhey are doing. Trustworthy, fair and quick. I've been a customer for years.
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June 2023 by Barbara Moushon
Harold and the ladies in the office are the best!! Once again they saved the day! I’d never blown a tire before. One issue with EV’s is that the lack of regular oil changes ect. reduces the regulatory of someone looking at your tires and saying you might want to replace them.Service: Auto tire replacement
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June 2023 by Chris Jenkins
This shop is one of the most unscrupulous businesses in Columbus Georgia. They're famously known for the "oh we also found this problem that's going to cost $3,000 and your car is going to fall apart if you don't fix it right now" tactic when you bring your car in for something routine. More than once I have seen people so upset with having been done over by this business that they have been in the median with a sign picketing and warning people about their practices. Stay away.Service: General repairs & maintenance
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May 2023 by Yonghui Kim
Pickup time was a little slow. However, that's not really a bad thing, all things considered.I got in the morning as I was told "the earlier the better" and was in and out in a little over an hour after not knowing what was going on with my car.Turns out my tensioner was loose, they tightened it up, informed me of things to consider, but nothing was an emergency yet.Overall, coming here off and on over 7 years or so? I have yet to be disappointed or unsatisfied with the service.
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May 2023 by Gary Moody
They came and towed our car at 8 o’clock in the morning and were finished by four in the afternoon with it. Whites Automotive has been around forever! A Christian business that you can count on! Don’t believe me, check it out yourself!
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January 2023 by Richard Barham
Took my Honda Accord to White's Automotive because it was staling & missing when accelerating from a stop or low seed. Got a phone call from the technician saying he could not duplicate the staling/missing when test driving the car. He said the valve cover gasket was leaking oil and that might be causing the problem. I was quoted $740.00 to change a valve cover gasket. Are these people serious, $740.00 to change a valve cover gasket that cost about $12.00 at Auto Zone and takes about 20 minutes to fix. I said no thank you. As soon as I drove out of the parking lot the car started doing the same thing staling and missing. From my experience, the technicians at Whites Automotive are incompetent and unable to diagnose, let alone fix issues you might have with your vehicle. There services are way overpriced. I later diagnosed the problem myself, the EGR manifold ports were stopped up. Simple fix with some carburetor cleaner $7.00. Car runs fine now. They will take advantage of unsuspecting customers.Service: General repairs & maintenance