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January 2024 by Shameka “Le'Clair” Redding
In my 1st visit of the day, I initially waited 3 hours for them not to complete the entire task. The service manager Christopher said to come back later. My brake sensor was disconnected and now when I crank my car up; the brake light flashes service brake system. Upon my return from the 1st 3 hour failure this was an additional 2-3 hours for them to correct the service that they didn’t fix properly and fix the brake sensor that was hanging down. After they messed with my car. They literally did everything but the right thing then asked me to pay additional money for the tire, and they didn’t remount it. Christopher stated that a piece is missing and it’s broken. Absolutely nothing was wrong with my car and I walked out with more issues than when I walked in. This service was deplorable. 6 hours for trash. I am totally appalled. The level of apathy and sheer laziness is unbelievable. NEVER EVER EVER TAKE YOUR CAR TO THIS LOCATION RUN AS FAST AS YOU CAN
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January 2024 by Jason Enfinger
Well, Everything was ordered and paid for, They said they did not have any those in stock, so they tried to put a less expensive tire on it,bf coowr I stopped them I found the tires in stock room, then they really got pissed, the difference in price was $50 per tire. The reason, they didn't want to take the tires down from top shelf, I got the correct tires put on and left!!
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December 2023 by Crystal Lee
I explained to the guy at the desk that I wanted to keep one of my old tires as a spare, good thing the guy that was putting on my tires asked me which way I wanted th lettering on my tires because that was the only way I was able to talk to him and let him know I was keeping one as a spare an he said he didn't know anything about it an already took th air out of it an them I was changed for a bunch of extra stuff I wasn't aware of.
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November 2023 by america mcclary
I was able to purchase 4 tires within minutes Black Friday sale name brand tires less then 4 hundred dollars yes ?? the customer service was awesome just think if i didn’t wait to purchase tires would have cost me 9 hundred dollars for 4 thank you walmart best Christmas gift that I brought
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November 2023 by Idella Johnson
Kept my car for a long time and then could not do the service. Other places were already closed. Straight amateurs
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September 2023 by William A. Walker
I was directed here from the Wal Mart in Phenix City because they said they had run out of oil. When I arrived, I had to wait for at least 15 minutes to be waited on, and then I was told that they were done for the day, even though they close at 7:00 and it was only 5:30 when I arrived
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June 2023 by Carlos Pacheco
I brought my vehicle in for a tire repair, and the associate was professional, courteous, and even apologized for having to wait a few minutes. The tire repair was performed promptly with little wait time.
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April 2023 by Kj Manuel
The manager of the section answered the phone and put me on hold for 47 mins, while I was on hold I drove up to the Walmart to see the manager doing nothing and an employee in the section outside smoking a cigarette while the phone rang because I was on hold. I had one questions and it took them 2 mins to answer it but instead wasted almost an hour of my time.
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April 2023 by Hunter Cole
Don’t go there and expect them to do anything other than make you wait 3hrs and then ask if you want to by a new tire because “they can’t do anything to fix it”.
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March 2023 by Antonio Robinson
customer service was excellent. I had an appointment to get some tires installed and it couldn't have been a more smooth. my tires fit perfectly and it didn't take long at all. 10/10, highly recommend
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February 2023 by Tone
customer service was excellent. I had an appointment to get some tires installed and it couldn't have been a more smooth. my tires fit perfectly and it didn't take long at all. 10/10, highly recommend
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January 2023 by Vera Wilson
Poor customer service...do not recommend...I was told that I would receive a call when car was completed due to a 3-hour wait..they were short of help. Never received a call. When I tried to call, no one answered after trying several times. When I went to pick it up, car was ready, but the service still wasn't completed. The girl at the desk refused to answer the phone when it was ringing. She wasn't busy. Service manager wasn't professional. I will not bring my car back.
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December 2022 by Digital Ghost
I purchased a tire there and personnel were very personable but untrained on critical tasks. I did purchase an in-stock tire smoothly and was very satisfied with my purchase under the circumstances. With patience and understanding from both sides. I believe that it is a good place to keep your vehicle in good standings. I will be back to purchase 3 more tires to match on my vehicle.Service: Tires
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December 2022 by Germy Bunds
Usually reasonably priced and well stocked, with helpful staff (though I think they need more than one employee that can help at the counter). However, the last time we went they were unable to work on our vehicle because the socket they needed for my tire broke and they had to order another one because they didn't seem to have one in stock on the shelves.Services: Tire rotations
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September 2022 by Blake Spence
Dropped the truck off between 8:30-9:00 cause it took them a while to perform customer service for four customers. Wanted an oil change and rotate/balance. I drive a 2019 Ford F150 crew cab and have a leveling kit on the front. Go to pick it up at 2:30 and the "manager" rings me up for a total of 0.00. I had to read the comments to see that they didn't do anything to the truck. Says between 10:15 and 10:48 the truck was inspected. Walmart declined the rotate/balance due to the truck k "being too heavy with a lift". I explain to the "technician" that that leveling kit doesn't add much weight to the truck and the gas tank is halfway full so that weight offsets at most or is lighter than what they think it would weigh. No response. Walmart declined to do the oil change "due to vehicle having a quick plug or after market drain plug or standard drain bol". "Technician" said they use a torque wrench on the plug and they will snap the yellow plastic drain plug on the truck. Interestingly enough, I was able to get all of it done in Athens ath the walmart up there without any issue. Checked the plug myself after I got home and saw that it is a self locking hand tighten plug. They must have broken them multiple times since they do not work on them now which informs me that they have unqualified workers posing as auto mechanics.I explained to the "technician" none of it made any sense and he had nothing to say. I also pointed to the truck currently being worked on and said that truck is heavier than mine and has a lift. "Technician" didn't respond.At the end of the day, it's not much of a setback on my end, but the customer service that is non-existent and the fact that they make bogus excuses will cost someone else in the long run.Hope this saves someone's vehicle from the lack of training/expertise that Walmart auto center (on whittlesey) has.Needless to say but I'll say it anyway. Don't use Walmart in any circumstance unless youabsolutely have to.
