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June 2024 by Virgo Queen
The sales person told me false information so that I could not get a discount.
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May 2024 by April Ward
Darius (I hope that is spelled correctly) is awesome!! Walked in a min before closing and he took care of my issue with my daughter’s phone!!
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May 2024 by Stuart Benoit
All the employees contradict each other. No one here seems to know what is going on. If you are considering Verizon, please look elsewhere. It will save you time and money for the advice you'll need after dealing with these incompetent people.
I will be cancelling my plan with Verizon after the experience today and going to AT&T where they aren't incompetent like Verizon.
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May 2024 by Lucille Willmer
If you want scavengers ripping every dollar out of your bank account like a vulture rips apart a dead carcass, then by all means, be my guest. Go to this store if you want your bill to be hundreds of dollars more without anyone providing that information BEFORE you trade-in your phone. And definitely go here if you like to be spoken down to by an indignant, contentious, impatient man who lacks empathy and communication skills. Go here if you seek to be violated by vultures
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March 2024 by chad rogers
For the amount of time and money we spend in here the experience should be a whole lot better. The customer service here at Verizon sucks sucks sucks sucks sucks sucks sucks sucks sucks sucks.
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January 2024 by Barbara Knox
Very quick & thorough service, no wait time at all.
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January 2024 by T-Rex Crawford
Durand was very professional and polite.
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January 2024 by James Fritz
Popped in with a problem with my phone. Was waited in short order. The young man identified my SIMM card as the problem. He replaced the card at no charge and I was on my way. Nice job, Verizon.
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January 2024 by Rose
Mya helped me right away. I didn’t know what was wrong with my phone but she fixed it anyway!!! Her customer service is outstanding. I appreciate her kindness because I just got off work and was exhausted. :)
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November 2023 by Brittani Sabourin
Donald was INCREDIBLE!! My husband and I came in to switch from T-Mobile to Verizon. Donald ran multiple quotes for us, and was so patient. He remained professional and polite the entire time. I can’t say enough good things about our experience!
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November 2023 by Robin A.
Warning! DO NOT GO HERE! If I could give negative stars it would be -5! Service has been sketchy as of late. Today, Nov. 21, 2023, around 4:30 pm, I attempted to update my information that I thought should be done as I had a new-to-me iWatch. At first, there were only a few people ahead so I thought maybe it won't be long. I saw it was raining and I don't like to drive in the rain so I left. After I took a few steps outside I saw it was going to really pour down! I went back in to the store. I was then given an assigned person to help me. At first, he seemed very nice but not very sure about things around the store as it was very busy. When we did sit down to check on a few things I thought he seemed to know what he was doing. But out of nowhere with no warning or a word, he got up and went to "the front corner" and sat down talking to his co-workers for a few minutes. Then he made a call. I looked over there and caught his eye but he dismissed me and continued his call. I stood up and looked straight at him but he obviously couldn't care less. I walked out of there and will never go back! There are a couple of good people in there that were actually working, talking, and smiling as they actually helped customers. Someone needs to do some management at this store. I usually get better deals online anyway!
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November 2023 by Stephen Coker
Went to the Verizon store on North Veterans in Columbus on Friday to purchase my wife an IPad and a Apple Pencil. The Apple Pencil wouldn’t pair to the table undoubtedly it was a defect because the pen wasn’t even going in the port all the way. Today Sunday November 5 2023 we went to Verizon after talking to apple they told us it was defective to return and exchange it. The door greeter was horrible and was rude to EVERYONE he seen. Finally when we were seen we where helped by Jarvis. Jarvis was the rudest and most hateful person I have ever dealt with since I have been with Verizon. He first snatched the tablet from my wife’s hand and asked what was wrong. After we told him , he proceeded to take the valet out of the case and couldn’t get it so aggressively handed my wife back her tablet and told her to take off the case. Once he seen what the problem was, he asked for a receipt and automatically assumed we wanted to return instead of exchanging it. So he did the transaction and when we asked why he isn’t exchanging it he very rudely told us because he didn’t have it in stock and went and got our receipt. We asked him when the money would be back on the card he told us (while he was walking away) “a couple of days like anything else”. This is about to cause me to switch services and never spend another dime with Verizon. Jarvis was mad because we were not purchasing anything for him to get commission . If that is how you treat customers you need to find another job because sales isn’t for you.
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November 2023 by Abi
Been into this Verizon multiple times and the customer service is amazing. They’ve always been able to solve any issues we’ve had.
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October 2023 by Andrea Thomson
My reasons for going into a brick and mortar, versus talking to someone on the phone were to be able to ask questions. Well, I guess times have changed, and that is no longer the case anymore.Not only were we on the phone for 1 hour and 40 minutes of our appointment, but we also were rushed to make decisions without our questions being thoroughly answered. Hence, I am going to look for a different cell phone company to give my business to. BTW, I have been a customer for well over 7 years.
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September 2023 by Cindy Williams
Got what I needed, and the guy David, I think, is his name he had a veteran name tag. He was so helpful.
