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June 2022 by Sarah Buck
Employee 666190!! I apologize for not remembering this sweet Girls name but the African American young lady with glasses was amazing and provided an enjoyable experience for my husband and I! Her attitude made a world of difference for us!! We did visit the other Journeys store and did not feel as welcomed, we left before even looking.
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July 2020 by Jaylin Ollivierre
The service at this store is amazing, and if you see an African American lady with glasses, make sure you get her to help you, she always does a great job.
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November 2019 by Stephanie Hawkins
Associates are always kind and helpful. I always get my Vans here
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July 2019 by Jeston Perryman
They sell shoes...
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June 2019 by Hilda Sosa
I love going to shop there they have all the latest styles including sweaters and shirts..I love there bag packs.
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March 2019 by christian Scott
Awesomeness
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January 2019 by Troy Holloway
All I can say is you feel like family when you shop at underground.
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December 2018 by Brianna Yates
Always enjoy my visit here. Staff care for their customers and there's much product to choose from. Very welcoming set-up and environment. It's also in a great location in the mall!
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November 2018 by Elizabeth McClain
I will never shop in this store again. My 16 year old went in alone and purchased shoes, her size wasn’t available so they ordered them online and had them sent to the store. There were a mixup with the store and UPS. First call someone took my name and number and advised their going to contact UPS and give me a call right back(no call back). 3 hours later, 2nd call spoke with the manager Brandon(extremely unprofessional) and he didn’t know what was going on and I stressed it wasn’t about the shoes it’s the level of customer service with no one calling me back. I assumed I made him angry with my comment but I have never been spoken to like that before from someone in customer service, then he hung up on me. 3rd call back asking for his name and he quotes “ what is your problem, why you keep calling back”. This was so unprofessional and unacceptable, everytime they answer the phone it’s takes a minute or so before someone speaks then in between that time their laughing. I would give no stars if I could.
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November 2018 by Monica Paulk
The customer service was awesome
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November 2018 by DAR'LYN redd ALEXANDER
Boy i had fun looking and buys yesterday
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November 2018 by Clue Wyatt
Friendly informative about shoes