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November 2023 by Step
They have had my car for 2 months taking way to long to fix
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November 2023 by Jeff Lashley
DO NOT USE THIS SHOP VERY RUDE AND UNPROFESSIONAL WILL TEAR YOUR VEHICLES UP JUST TO FIX SOMETHING ELSE .DONT TRUST THEM!!!!!!!
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September 2023 by Lorri Edwards
We brought our car to Transmission Experts because we were told we needed a torque converter but wanted them to confirm this. The next call we received said that they had ordered the part in addition to a throttle body but it would take two weeks before we could get the car back. When we picked the car up and it still skipped like it was before. They had driven the car over 100 miles, the car was filthy. Mud on the outside and black grease on the inside. The engine casing was gone and the tire flap was torn up. Also, the car was no longer aligned. We brought it back to the shop and they told us that we needed to go somewhere else and it would only cost $99. They were the ones who caused the car not to be aligned but refused to fix it. We were charged over $2700 and the car was worse than when it was dropped off. We have asked about the engine casing and he will not even return our calls. Please do not use this shop, you will be sorry.
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May 2023 by Rodney Stanley
Took my car to get fixed and now have to pay extra money to take it and get fixed from another shop. Don't take any German vehicle to these guys.
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May 2023 by Tangie Edwards
This shop tried to take advantage of my elderly father. When he told me the pricing, I called around and asked pricing and everyone in town was $1000s cheaper, even for the used transmission. I went there today to pick up his truck and I expected to pay the diagnostic charge as well as the tow charge. At first they told us the it was $389 for both and when he found out that I was approved for the financing for to get the transmission fixed and decided not to use them he charged an additional $75 and it was for the tow and did not allow us to use the credit we were approved for with Koalafi to pay the fees. He stated Koalafi told him I had to use it for repairs and Koalafi told me as long as I spend $200 with them that I would be able to use the financing. Needless, I know this repair shop was being vengeful because we decided not to use their services. Based on what others have said I’m not the only one who has been treated this way. Please people of color and women, stay away from this place!!!Service: Transmission
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April 2023 by Jane D.
This shop tried to take advantage of my elderly father. When he told me the pricing, I called around and asked pricing and everyone in town was $1000s cheaper, even for the used transmission. I went there today to pick up his truck and I expected to pay the diagnostic charge as well as the tow charge. At first they told us the it was $389 for both and when he found out that I was approved for the financing for to get the transmission fixed and decided not to use them he charged an additional $75 and it was for the tow and did not allow us to use the credit we were approved for with Koalafi to pay the fees. He stated Koalafi told him I had to use it for repairs and Koalafi told me as long as I spend $200 with them that I would be able to use the financing. Needless, I know this repair shop was being vengeful because we decided not to use their services. Based on what others have said I'm not the only one who has been treated this way. Please people of color and women, stay away from this place!!!
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April 2023 by Sandra Lomeli
I don’t know anything about cars. So when mine quit running I called the experts. I’m back riding again turns out it was just faulty sensor. You have a customer for life transmission experts because you could have taken advantage of me and being a single mom every dollar counts.
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March 2023 by Justin Krueger
I called several places before I chose Transmission Experts.I am so glad I did because they made it so easy. They had better prices and they did a fantastic job. They are super friendly to boot.
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March 2023 by Camp Benning Boerboels
**Consumer beware**First let me start by establishing some type of credibility. I am retired military veteran of 30 years of service with 3 combat tours. I have nothing to gain by falsely bad mouthing a business. My only hopes is that I help prevent someone else from being taken advantage of from a business who cares less about customer satisfaction. After expressing my dissatisfaction and telling the folks at transmission expert that I was going to leave this review it was arrogantly stated to me “make sure I tell the truth”. Well Sir here is the truth. I took my 2007 Mini Cooper S to have my clutch replaced. After keeping my car for a week and approximately $1500 dollars later I drove my car away. One thing I noticed right away is that it was a struggle switching gears. Unfortunately for me doings this time I was diagnosed with cancer, so my cancer treatment and multiple hospitalization took priority and my Mini was parked. At first opportunity that my health allowed I took my Mini back up to Transmission expert and complained about the difficulty to change the gears. They kept the car for another few days only to call to tell me they we’re having problems starting my car and that I had a blown head gasket so I had the car towed away to have the engine repaired. The engine repair was a lengthy process due to my mechanic ran into some delays on getting parts. Eventually we would get the engine repaired. Once repaired, I took my car back up to Transmission expert. This time they would tell me that the warranty had expired. No concerns about mileage which I am sure they had recorded. One of the workers got in my car held his foot on the clutch without driving it and tried to tell me there was nothing wrong as if I started driving manual cars yesterday when I am licensed to drive a Tractor Trailer with a Class A CDL. A week or two later my Mini would not be able to change gears at all. Here is the kicker. I took my car to another mechanic and low and behold he found that the clutch was improperly installed and they used old parts to complete the job. My new clutch came with a lifetime warranty something that Transmission Expert did not mention to offer. My takeaway is this is a business that can’t be trusted.
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February 2023 by Khalid R.
Eddie and team were fast, communicated well, and had my truck ready when promised. They have fair prices and top notch customer service. I highly recommend Transmission Experts!-Rod with the Dodge
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February 2023 by Cynthia McCoy (Butterfly)
I wish my husband would have paid close attention to the reviews. I have a 2007 mini copper and took it in for a clutch. Paid for a new replacement and not even a year later it's not properly working. I haven't been able to drive because I can not get it in gear. Smh. My husband took it back and explain why he hadn't been able to bring it in earlier ( battling cancer). He was told there was nothing they could do. ( found that hard to believe) he said it felt like the "good ole boy club" and he rather just take it elsewhere. I just feel that the management team should look into the customer's complaints and offer some kind of business ethics. I hope this helps you cause they didn't help us!
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January 2023 by Terry Williams
I was expecting some problems with my truck had it check by the local dealership they just wanted to much I thought to fix it so I found transmission Experts on line and gave them a call. Well drove it to them they check it and for half the cost they fixed it and it’s beeen working great
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January 2023 by Douglas McCarty
5 yes this is the only place I go, started using them about four years ago and still do for all my auto needs seems there one of the oldest Transmission Auto repair places in Columbus and still doing a great job. Must give them a try
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December 2022 by Phillip Sarris
Finally found a company that I can trust , had my car in another shop they fixed it four times in three months and it never was right . Your tram not only found the problem but repaired it and I haven’t had any issues since 10 stars +
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December 2022 by Nancy Nicholas
The transmission in my Nissan went out and I called around the dealership wanted way to much and on top of that it would be a month before they could get started on it very rude as well. I let transmission Experts replace it with a factory unit saved money, time and treated with respect!