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January 2024 by Ryan M.
By far, it is the worst bank in Columbus when it comes to wait time to talk to a teller. I am the Quartermaster at the VFW, and i took over the account over a month ago. I told the lady at the front that i joined over a month ago and i havent received my ATM card yet without even looking at me once, she proceeded to say just wait in the line and the teller will help you... now, mind you, the line was all the y back to the entrance. No, i am sorry, i will get someone to take care of you. I am clearly just a number. But when you join, I will say it's top tier and they do take care of Veterans. They are a staunch supporter or local nonprofits organizations as well. They are in need of a much bigger location ASAP. The location they are at now is not sufficient enough with the number of members they have. The bank manager, Heather, is awesome!
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January 2024 by Kortney Stanley
I have been banking with navy federal since 2018. And the fact that they trying to make me pay back something that I reported that was fraudulent is a problem. It’s an automated system and ain’t none of their representative heard me say I disputed items off my account. They need to fix it or just close my account. I have never experienced this ever. Yall have all technology yall need to find them funds!!!!
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January 2024 by James Smith
Such a joy to visit this NFCU location. You are always greeted warmly as you enter. The customer service agents are friendly and very helpful. I wish there was a branch closer so I could enjoy the service more frequently.
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January 2024 by Brian Hotchkiss
Need another location or fully staff word is out that this is the best bank and crowded to the point I hate going in to the lobby one of the main reason I used to love this bank, personal interaction with a teller.
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November 2023 by Annie Rebekah
Very poor customer service and poor knowledge of banking procedures at check in today. I was told that I needed an appointment (bank needed 24 hr notice) to open an IRA account with a check from my 401k. None of the specialists in the back appeared to have customers in front of them. Only appointments offered to me for one week out fell on 2 days that I would be working. Branch fail!Called customer service and was advised to go online, open an IRA savings account. It took like 5 minutes. I was then able to walk back into the same branch and deposit my check into that account with a regular teller. The teller was nice and did a great job.
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November 2023 by Sheldon Scott
Was with Navy Federal for over 20 years and they wouldn't give me a loan so I could bring my credit up. My VA check and my employment check direct deposited into my account every time and they still wouldn't approve me for a loan. Maybe it's because I'm black.
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September 2023 by Michael Branton
I personally love Navy Federal, most of my Banking is done on-line and I can apply for loans & everything without having to step foot in a location.Their interest rate are one of the best out there.Have a problem with a charge you did not authorize? they will work diligently to fix it !You can't beat their customer service !Tammy D. Porter
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September 2023 by Kayli Mcquinn
The lady at the front desk was extremely rude sounded very angry at my father for no reason what so ever the other women at desks are very kind and bankers are understanding and helpful
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August 2023 by Sapp Investment
Been banking with Navy Federal for 3 years. Long lines always but the tellers are very kind. Although my visit recently was very disappointing. Teller #46302 Candance needs to be trained over again on customer service.
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August 2023 by Mentally Mamba
Parking designed poorly. Rarely more than 2 tellers. This is a military town and only one (1) N.F.C.U. absolutely ridiculous.For the most part staff is professional and friendly. If you need assistance inside be prepared to wait 20 minutes at a minimum.
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August 2023 by ReAL TaLk
Maybe a couple more atm's around Columbus would be nice , it gets kinda crowded at the Columbus ga branch...??
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July 2023 by Don Scott
Store closes early sometimes forcing you to use the ATM which will have no receipt paper in it. The next day you'll find out that the money you put in there is not in your account and the manager or supervisor is the one that counts the money from the ATM. He will tell you there was no deposit made on your account and there was no overage even though you know you put the money in there and he was the only one to count it. You cannot trust this Bank and I lost several hundred dollars because of their operating procedure and manager
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June 2023 by D Love
The tellers are always professional. They take their time and all focus is on the individual they are working with at the time.
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May 2023 by Alexis Britt
I am currently standing in line to pull cash from a teller. I need specific change which is the only reason I came in. As of right now I have been waiting for 31 minutes since walking in the door. While I can see it’s busy there is no reason anyone should be waiting for over half an hour for a simple teller transaction. Meanwhile there are four employees behind the teller line chatting and tellers have customers at their windows for 5-10 minutes on average. I can understand there are things happening that customers don’t understand, but to have several employees chatting while you have customers waiting so long looks extremely unprofessional. My transaction has finally finished and I have spent a grand total of 35 minutes waiting in a teller line and getting cash from my account.
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February 2023 by Kymberlie Bradshaw
Will go out of their way to gain your business and then the bare minimum when you try to close an account. That includes being on hold to the point where it is doubtful I was ever actually routed to anyone.Also just added “maintenance” fees to checking, there are far better options out there.