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November 2023 by Catherine B S.
We have had nothing but trouble since we switched to Mediacom. I can't TEVO, fast forward, back up and my internet seems to be shared with someone else. Multiple calls, 5 or 6 service people here (I have lost count). Never thought I would miss Direct TV so much. ATT internet out here was pretty sad, but the headaches and the stress of my association with Mediacom have been ridiculous! They don't deserve any stars!
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September 2023 by Teresa W.
The service is great! I switched from another company because of price. I was told my monthly bill would be 58.00. They debited 143.00!!! They informed me of this on a Sunday morning when they knew they were closed! Now my whole worship experience is going to be wrecked! Can't wait to get someone on the phone for a tongue-lashing first thing Monday morning!!!
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September 2023 by Charles B.
I have service with them. The cable TV, is always fuzziness, the orange cable wire has not be buried yet it be over 30 days. The outside co tool box tooked over 7 business days to get fixed. Repairman come to my resident to installed cable with there pants drop down on they butt, so unprofessional dress codes with their installer to customer resident. The customer service always with the same comments. We are not in a combat area, so the service need to be better.
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August 2023 by angela Singleton
Very upset bill is changing every month parents have had service for 20 years. They don't care about the loyal customers
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July 2023 by Aaron S.
I electronically sent my payment and it was lost in comcast billing...so they then attempted to bill me for a 2nd time. I turned in the router and explained i was double billed. Said I need proof of payment. No wifi no pointer. So I snap shot where my bank sent payment and went through. Printed it out at walgreens and then went to carbondales office to show proof of billing. The girl at the counter called her boss who then requested a paper copy. Said I cannot due to no internet. So she then procede to offer me free months for my trouble. Said im done. She said the issue would be handled. I failed to mention that customer service were rude and saying I didnt pay my bill and i needed to pay it. Basically calling me a liar. Well its been a year and i have collection agencies sending me bills and my credit score has been hit. No follow through by anyone. The local supervisor quit her job and didnt fix the issue.
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July 2023 by Sylvia Kelley
Went to the building in Columbus, GA the lady told me it would cost me $151.00 to get just internet, I left went home and called AT&T, no deposit needed, equipment will be to me August 1st, I didn’t have a pass bill, my credit score is in the upper 600’s
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July 2023 by Kywana D.
the most horrible customer service I have ever experience, was suppose to pay 45.00 they took 204.62 and then stated that the money and service was established. then came back on the line and stated that the service was cancelled? By who ? asked for a supervisor and was told to visit the local office .... Ma'am it's Saturday your closed till Monday.... ma'am I can't get an installation appointment email confirming my service connection without paying.
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June 2023 by Iam Stronger
I definitely would not be recommending this cash hoarding over customer satisfaction company. It's the worst out there. That explains why they monopolize their coverage areas because they can't compete with other service providers. My over five years of forceful marriage to this pain of a company ends today. Sigh!
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May 2023 by TheMilitantHorse
Unresponsive, unhelpful, and continuously has internet failures. If you live above Exit 6, you should choose anyone else. They prey off people living in bad areas and have the worst internet quality.
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April 2023 by Logan Pate
They used to be one of the best ISPs in the Columbus area, but after being forced to use them for about 2 years I can confidently say the company itself and the customer service team have fallen about as far from grace as it can get. With rude and at times hostile customer service and a host of issues with all services they provide, it's honestly a marvel they're able to stay in business at all. On top of all of that, my current service has been "wrongfully terminated" multiple times and I've only been there for 2 weeks. The only thing positive I can say about Mediacom is that the people they employ as on site technicians are extremely nice and apologetic when they come out, though it seems Mediacoms tech team is a revolving door of technicians as I have never met the same tech twice.
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March 2023 by Anna Maria
This is my first month ever using Mediacom and I have only had 4 days of working service. I have been wrongfully disconnected TWICE now. Two separate technicians have told me that a “terminator” was placed on my line to stop service even though my account is fully paid for. If I could rate just the technicians, it would be 5 stars. They’ve been so helpful and apologetic, even though it’s not their fault. As for customer service reps, I wish I could leave zero stars. Beyond having what seems to be little or no training, they are as rude as they can be. Oh, and I’m still PAYING for service that I don’t have. Unfortunately, if you are renting in a complex that only uses Mediacom, you are S.O.L. Otherwise, listen to the reviews. There is a reason they have a 2 star rating. I can’t believe it’s not lower, honestly.
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February 2023 by Latoya M.
If I could give this company negative stars I absolutely would. First, they require payment prior to service installation. Then because they have monopolized a rural area you have to wait approximately a week for an appointment. My encounter with this company has been one of the worst experiences with a cable/internet company I've ever had. We waited one week for the appointment and on the day of we were scheduled between 8am and 12pm. At 11:05 I received a call from a 1-888 number and the caller disconnected in less that 7 seconds. I called the number back and it was not a direct number to the technician but to customer service. As I am explaining to customer service, she was refreshing the screen and the technician noted that he called me, I didn't answer and he left me a voicemail. All lies. My mailbox is full. Because of the note the technician entered they put my appointment on something called a rollback. All day I called and inquired about the technician. Finally after calling back at 6 pm I was told no one was coming and wouldn't be able to come out until 4 days later. An entire day of work missed because someone wasn't being honest or doing their do diligence and job. I spent 30 minutes on the phone with customer service for them to tell me that we needed to send them back their equipment or they would take $40 from my refund?! Its a disgusting way to run a business. I hope that one day a more affordable and reliable company is available for the smaller cities.
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February 2023 by Carob16125mustbeit J.
Call Mediacom +1(843)-558-8301 Support phone Number , Mediacom Customer Service Phone Number Helpline center office Timing 9 PST to 7 PST.
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January 2023 by Larry Hunter
Recieved my December bill, reflecting a 6+ dollar increase for the same service that I've been receiving since the 90s.was put in touch with customer loyalty dept.They reduced my service.Customer loyalty means nothing.Rates increase fairly often so be aware.
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January 2023 by Mary G
Mediacom wrongfully cut off access to the internet service I paid for on 12/15/2022, and I went without internet service for almost two weeks. At first, Mediacom claimed there was a "node outage" in my area, and then they switched to claiming "signal leakage" had been reported. Neither of these claims proved to be true. I had multiple service visits, and the technician was unable to find any signal leakage. Mediacom continued to pretend they did not know what the issue was. The helpful technician, which Mediacom representatives treated with disrespect and blatantly hung up on, finally discovered that Mediacom had put a filter on the pole line across the street from my residence. For 13+ days the filter they installed blocked the connection to the service I paid for. That's not all, though. Mediacom said I would be reimbursed for the days I was without service. Not only has that not happened, but my bill is currently 50+ dollars higher than it has ever been. I did not agree to any additional charges, and the service visits were due to issues entirely on Mediacom's end. Please file an FCC complaint if Mediacom has done something similar to you; it may help resolve your issue and deter them from doing this to other people.
