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November 2024 by Oscar Fernandez
Went there for work
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October 2024 by TheGoldenChild
Currently sitting thru a 8 hour outage. Total bs!! Garbage service!
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October 2024 by John Concepcion
I only gave 1 because no option for 0 stars. Internet is trash in Upatoi Ga. I had problems from the start so they put a hardline wire from my house to the pole near the road. They said they will bury it within 30 days. That passed and then I find out they never put in the work order. Mind you when I cut grass I need to move the whole wire about 150 yards worth around to continue cutting. Today I had an appointment because Internet has been down 2 days already and they canceled my appointment because we missed the call. Mind you I specifically gave an alternate number just in case. Guess what they never called that number and it was rescheduled. So we rearranged our plans to be home by 500pm because our next appointment was between 5pm to 700pm. We'll at 630pm our appointment was cancelled again due to night time. So why the ef will you schedule us to 700pm when that's considered night operation. Been on the phone for 58 minutes now trying to figure this whole thing out and talk to an escalated team. Now they blaming us for not receiving the call. BS trash service. Looking into Starlink.
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October 2024 by brian morris
One person working. Customer line out the door. Closes for lunch.
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October 2024 by Phill McKraken
To anyone below Macon road. (Specifically from Buena Vista road to the Oakland park area)
Ask your neighbors/family members to run a speed test at Speedtest dotcom.
If they don't provide 80% or more of their advertised speeds,
give them 5 business days to resolve your issue, then file a complaint with the FCC or FTC (ask your neighbors to do the same).
Filing a complaint takes 3 minutes, is no hassle and seems to be the only thing that they respond to.
Enough is enough.
Imagine the worst slumlord you can, but in the form of an internet service provider.
If you move to an area where this company is your only option, save yourself some stress and just get Starlink, even if you have to save back or be put on a waiting list.
You will get endless rate increases, you will get a fraction of what you pay for, and you will get OUTRIGHT LIED TO about repairs.
Instead of fixing the issue, they will sometimes attempt to up-sell you products you don't need and claim it will resolve the issue. (Actual fraud).
You will NOT get any break on the bill regardless of how long the issue has been going on or how sever it becomes.
They do everything in their power to avoid fixing the issue. This is seems to be an intentional act on their part.
If you work online, game, stream or do ANYTHING that requires upload speed, you are screwed.
If they tell you that they will be out in 24-48 hours to resolve the issue, don't believe them for one split second.
After they came out to "Fix" the issue (3-4 days passed the 24-48 hour window), we're still at a fraction of our upload.
AVOID AT ALL COSTS, especially if you require internet for anything vital. 0 stars out of 5.
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October 2024 by Daniel Whisnant
Had to request a service change due to rising costs and lower service choices that I could afford.
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October 2024 by tony walker
Ms Kiemmie from Missouri is ABSOLUTELY THE BEST!!!
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October 2024 by Brandon Scheff
We have mediacom, no surprise we have internet issues from time to time (I’d once or twice a month). When we call the online AI service is absolutely useless, not only does it not understand what we’re saying half the time, but it is a huge pain in the butt to get it to transfer us to an actual person. I would rather wait on hold than to deal with that useless service mediacom implemented. If mediacom needs to do something about that feature. It was not capable of solving our problem, caused us to talk in circles and took forever to transfer to actual person who was able to solve our issue in a matter of minutes.
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October 2024 by Pet unia
I haven't had many problems with mediacom for all the years I've been with them. But last night I went to watch my favorite channel and it was gone along with many other channels. I never got a notice that my plan was going to change. Customer service said that I have to upgrade to the variety pack in order to get the same channels I had but pay MORE FOR them now. No I am NOT upgrading just to get the same channels I had but pay more for. What a scam. I will do without watching them that's all. But I should be paying LESS now for having LESS channels to watch
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September 2024 by Charles Love
This service is absolutely the worst. The cable, phone and internet are always out. Do not purchase this service, ever!
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September 2024 by Zoee Foxx
They really don’t deserve no stars , it shouldn’t be no reason for my WiFi internet to go in and out like a light switch. Mess too damn high to keep going in and out .
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September 2024 by Blissful Euphoria
Remove my internet service to relocated to a new city. And they cut the wires from the pole and left hanging from yard into the road.
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September 2024 by Raerae travis
My internet has been going out for a few days now. Next week I’m going to switch over to AT&T I’m sure they will have better service and customer service that is actually 24/7. I rarely have off days and when I do I like coming home to watch movies and playing on my ps5, yet I can never do that because the INTERNET IS ALWAYS OUT. This will be my last week dealing with you guys.
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August 2024 by Tim Ainley
Hands down the worst internet ever. The connection stability is unbearable. Constantly going out, low speeds. You pay for speeds and only get that speed a third of the time while the service is actually stable. The connection will drop every 5 minutes. If you work from home, this service will most certainly cost you your job. And when you request to return the equipment and close your connection they want you to pay it off and keep the equipment. Oh and when you call customer service you’ll hardly receive any true customer service. I had tech appointments 3 consecutive days in a row get cancelled. DO NOT GET THIS SERVICE. THIS IS YOUR WARNING. READ ALL THESE NEGATIVE REVIEWS AND BELIEVE THEM!
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August 2024 by kywana davis
horrible service from agent Ren operator number number C69
