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August 2023 by Sasha Pagano
I found out my landlord sold my office and had two days to move my entire office!!! Thankfully they sent boxes, men, and a truck to get it done in a day! Priceless.
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August 2023 by Robin Westefeld
Now that my move is finally complete, I can provide feedback regarding this company. The people we dealt with were all super nice and we seemed to be in good hands. Unfortunately, once our items arrived, I found out that's not the case.Day 1: Two packers arrive. One is relatively new and the other is a little more experienced. It took 5 hours for them to pack 90% of my upstairs and boy was that a mess to unpack! First up - My kids rooms and the playroom. Now I know that the person packing these rooms was newer, but some of the things he did just weren't logical. We had legos in a cube storage table. Instead of just wrapping up the cubes that they were in, he took a 4.5 cu ft box and dumped the legos in with other toys. Any parent knows how much of a pain that was to deal with when we unpacked those boxes. This was the biggest mess, but other combinations that lacked complete common sense were made as well through out these rooms.While a plastic pencil case was wrapped in plastic, a wood jewelry box with glass panels in the doors that was passed down from family, wasn't wrapped in paper AT ALL. It was tossed on top of other items. Needless to say, one of the glass panels broke. Despite the fact that they aren't supposed to pack currency, they packed my son's piggy bank full of coins. I'd left it in his closet thinking that they'd leave it. Nope! Tossed it in a box with a single stuffed animal and it wasn't even wrapped. It shattered.The guy packing my master just moved super slow. It took him over an hour to pack up the closet that was just a couple boxes of shoes, a couple wardrobe boxes, and odds and ends.After they finished the upstairs, they decided to call it a day because "They could do the downstairs/garage all in one day and if they finished the downstairs too early the next day, they'd be sent on another job and didn't want that."Day 2: We had a completely different set of movers show that looked at what was left and were shocked the other guys left as early as they did. The guy in charge seemed to know how to get things done, the older gentleman seemed like he was super experienced and wouldn't let anything happen to stuff he packed.... and then there was the new kid that they assigned to the garage. 90% of the garage was already in totes or duffles (husband's progear) so we really aren't sure what he did all day out there.The one I thought I could trust with my glassware in the kitchen decided that packing a cast iron skillet next to crystal glasses was a great idea resulting in several cracked or chipped peices. I understand you want to use as much space in each box as possible to avoid shifting, but that one blew my mind when I unpacked it.While the packing could have been finished that day, the moving company recalled them to go get a couple hours into another pack job they'd contracted.Day 3: The same people showed back up.... and the truck that was supposed to bring our stuff to Texas couldn't make it so they had to load it to one of their trucks.... To say the day was chaotic is an understatement. They were rushing trying to finish packing and trying to load the truck as the same time. A parts box was never clearly created and bunch of hardware went missing.I have never had so much stuff broken or missing from a move before. Improper packing, etc - it was just a nightmare on receipt. Somewhere between them loading their truck and it arriving here, we suffered several thousand dollars worth of damage in furniture and other items. If you are a military family and have the option to pick the company on the GA side - Do NOT pick this company.
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August 2023 by Dustin Hirsch
The crew that delivered my house hold goods were the upmost professional and courtesy.
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August 2023 by Andrew Bruen
Great job moving our entire apartment! Very professional and nice!
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June 2023 by Brian Kemp
Great job. Moved us fast and we’re very careful. All employees were friendly and polite. Made a stressful experience not near as stressful. Great job!!
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June 2023 by Joshua Lloyd
The most professional and hardworking gentlemen and lady I have ever worked with!
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May 2023 by Franchesca
On Tuesday, May 9, 2023, two employees of McCarley Moving & Storage Co. Inc, an Agent for United Van Lines stole $2000 from my home while packing my household goods. Two gentlemen who introduced themselves as the lead and second in command of the moving crew were packing the master bedroom. The second in command packed up my husband’s side of the room. At the same time, the lead packed up my side. I had two purses hanging on the left inside hook of my closet. One purse was Coach brand name, and the other grey no name. Both purses were zipped closed. The Coach purse contained the 2000 dollars in four different envelopes. I contacted the company the next morning to tell them of the theft. The female’s (who answered the call) demeanor during our conversation conveyed a certain level of disregard and an uncaring and unsympathetic feel to it. She at that point was resprenting the company. I asked for the names of the two gentlemen who packed the master bedroom, and she was reluctant to give it to me. Instead, offered to have the lead speak to me since he was right next to her. At no time did she offer an apology nor compensation for the theft. The owner of the company never reached out. Instead they were more concern abt having the same crew finish the job. The new moving crew that came to complete the job made me aware that the initial packing was done incorrectly. McCarley Movers placed my military ProGear with my civilian clothes and shoes.They packed candles, costume jewelry, and batteries. Threw my clothes carelessly into boxes. They could not even be bothered enough to tape the boxes shut properly. McCarley were in a hurry to complete the job but did not complete it correctly and did not do a quality job. They broke multiple regulations. They should be prevented from participating in government contracts. Military service members deserve better. I believe the military community (which is numerous in Georgia) should be aware of this company.
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April 2023 by Sean Minton
Zero Stars!!! I was very unfortunate when the military chose to contract the McCarley Moving & Storage Company when I moved from Fort Benning, Georgia, to London, United Kingdom, in August 2019. One of the movers was extremely lazy, and they failed to comply with Department of Defense military regulation to crate and seal in front of me for an international move. The movers said they "do that at the warehouse." Then I called Vicky at the their office, and she echoed the same thing. I should have made them leave right then and there. Against my better judgement, I let them proceed. When the shipment arrived at our place in London, three boxes were missing when the British movers pulled everything out of the crates after breaking the seal. This means that three items never made it into the shipment. Two of the three items were replaceable. However, one of them was my U.S. Military academic and lecture notes and papers in a plastic tote. I spent four years of my life at the academy and, just like that, my personal academic treasures were gone. By the way, my name was printed in ink on more than a hundred pages in that plastic tote. I believe these items were stolen because my stuff was the only property on the moving truck when they left at 8 p.m. at night because they got there so late. Do not use this moving company, even if your life depends on it.
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October 2022 by Amanda Estes
Absolutely horrible experience. The movers themselves were great but the company is total garbage. They lost half of our items and then miraculously found them 5 days later. Our brand new floors were damaged and they denied the claim without ever sending anyone over to view the damage. DO NOT USE!!!
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June 2022 by James T. Sanders
This is a great place for your shipping needs great customer service good employees and management team at this location.
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December 2021 by Donna Doyle
We had the pleasure of being relocated out of state by McCarley Moving and Storage. Their team of Edmond, Tommy and LJ were all superb professionals. They were responsive to our every need. We are a couple, one who is a retired military health care professional and one who is a retired educator. We have moved seven times in the course of our careers. We found this to be equal to our best moving experiences ever. We highly recommend McCarley Moving and Storage and this team in particular.
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December 2021 by NandJ Hall
Had to share our second experience with McCarley’s packing and loading team for part 2 of our move overseas. Ronnie, Tommy, Brian and Junior were absolutely amazing packing out our household for our military move overseas. They heard all my concerns for certain pieces throughout the pack and loading process for all 9 crates. The guys were courteous and shared fun stories and experiences. Zero damage to the house and we are hopeful for zero damage to our household items.
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December 2021 by Joann Hall
Love my experience so far with McCarley. Edmond and LJ did an amazing job getting 80% of our home packed up for our overseas move. They are professional, responsible, and great to chat with. They were more than willing to answer questions and walk me through some of the finer points of moving and packing. I would 100% hire them again.
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December 2021 by Tommy Chapman
So very courteous and very respectful these guys are awesome! I highly recommend this company! I wish I could give these guys more than five stars but five will have to do Good Job !
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November 2021 by Samantha Gardner
So far we have had an amazing experience with McCarley Moving and storage!! Vickie has communicated with us every step of the way! Our packers were amazing! Can’t recommend Katisha and Edmond enough! Moving is hectic crazy and stressful but they made it so much easier, they did a great job!! And our TSP guys says this company has the BEST reviews! ♥️♥️♥️
