Kohl's offers a wide range of products designed to fit various lifestyles and budgets, including fashion, footwear, beauty products by Sephora, and home decor. The store promotes savings through daily deals, Kohl's Cash, and hassle-free returns, making shopping convenient and budget-friendly. Customers can shop in-store, online, or via the Kohl's app, enjoying a seamless experience. The company emphasizes community involvement through Kohl's Cares, donating time, talent, and money to support healthier and greener communities. The store environment aims to foster inclusion and belonging for both staff and shoppers. However, some shoppers have expressed frustration with certain aspects of their experience. Issues include difficulty finding prices due to non-functional signs and the removal of price-checking devices, leading to long waits at the checkout. Others noted that staff at times seemed unhelpful or unavailable, especially in accessory and lingerie departments, which affected their shopping experience. Some customers found the store to be unorganized, with low inventory in certain styles and confusing clearance sections. There were also concerns about checkout procedures, such as being given hangers despite declining, which felt unnecessary. Despite these concerns, there are positive experiences as well. Helpful staff members, like one who patiently explained the Kohl's Cash system, are appreciated. Customers also enjoy the store’s cleanliness, beauty, and the quality of items available. Overall, Kohl's combines a variety of products and community values with some areas needing improvement in organization and customer service.
