-
February 2024 by David Trost
The attitude of the manger has a lot to be desired. I had front end damage and my front bumper and passenger headlight needed replacing. When I picked up my car the difference between the driver side headlight compared to the new passenger headlight was huge. My car is 8 years old so I understand that the old headlight (cloudy) would not match the new headlight but they made zero attempt to clean it and better match it. They had the front end apart with easy access to the old headlight and they have the ability to clean it to better match the new one. I told the manager that I wasn’t happy and he just made excuses and said that even if they cleaned it, after 3 months it would be the same or worse. He also stated the insurance company doesn’t allow them to do that. He lacks customer service skills and had a condescending attitude. He sarcastically told me to have a “nice day.” I don’t spend my hard earned money at a place of business that couldn’t care less if I’m happy with the work done. He could have made an attempt to clean it. This manger lacks empathy for his customers and needs to learn customer service skills.
-
February 2024 by Walter Clark
Very pleased with the results.
-
February 2024 by Michael Jordan
As a car guy, dealership sales over 25 years, I know a thing or two about body work. Don’t work for Dodge, but their collision center was able to use pictures off my IPHONE for an estimate. $4500 in 60 seconds. I told the young lady to just get a collision expert to look at the pictures. There is no collision, just fender bender truck needs a bumper and to be painted. I have 10 pictures, clear IPHONE 15 ?. She tried to force an appointment and went to speakto a manager, and she said the lady told her that I need to make an appointment. No worries I’ll go to DODGE. For some people time is money, as well as if a person tell you there was no collision, minor damage to just let a collision expert look at it…….Why not satisfy a customer that’s going to pay you $4500 for a job? Let that collision expert tell me to make an appointment. Sometimes a person can be wrong. But sometimes the person know exactly what they’re talking about and it could take minimal time. Guess $4500 not Enough to inconvenience a collision expert for 120 seconds.
-
January 2024 by Lamar Pruitt, Jr
Was quite surprised by the regular notifications on status of work. Work looks good and I anticipate lasting quality.
-
January 2024 by Willie Green
Excellent repair job on my 2016 Roush Mustang. Combined with the great customer service that I received made this a 5 star rating.
-
January 2024 by Immi khan
Thanks for your transparency and immaculate work. I waited to drop off the vehicle for a month and it was worth the wait. There was zero hassle and they dealt with the insurance company on our behalf. Incredible experience. Hard to find honest and transparent companies these days. Highly recommend. A bit of advice, be patient and let them complete their work. Thanks!
-
December 2023 by Alex Wilkins
I would not say everyone working here is not trustworthy but definitely one person stands out. Requesting supplemental cost from the insurance company for things that had nothing to do with the collision. Two of my vehicles there at the same time since my first vehicle was there for a 700+ job that ended up being at or around 3900. The job was estimated to be completed within a week but ended up being around a month. Finally picked it up and there was issues with it that were not there when I dropped it off. I would not recommend this shop ever. For my second vehicle, original estimate was around 1400 but supplemental was around 3800 with inflated damages not caused by the collision. Took my vehicle to Franks Collision, on Armour rd, and they repaired it within the timeframe and price they originally provided me. Truly a great experience with Franks Collision. If I could not give a star to Joe Hudson, I definitely would. I do not need a call or response from them… I just needed to share my awful experience.
-
December 2023 by Seun Adedeji
Exceeded my expectations
-
November 2023 by Kendra Hunter
Great experience! Everyone there made the process super easy and they were so welcoming and helpful especially the young lady at the front desk! Love her personality and energy! Will definitely use them again! Very professional and timely service.
-
November 2023 by Keisha
This experience with Joe Hudson was the best I ever had with a collusion business and they even out beat columbus body works . Just excellent JOE HUDSON I WILL RECOMMEND YOU TO EVERYONE THANK YOU .
-
November 2023 by Samantha Sword
So quick and professional. Loved the text updates, and my vehicle was completed quicker than anticipated and was vacuumed out which I really appreciated!
-
November 2023 by Rhonda Johnson
The service is received was very professional and they kept me informed on status of the repairs and my vehicle interior and exterior was clean when I picked it up.
-
November 2023 by PrimeTime 1992
Pretty pricey but work and detail is very worth it and they or polite and respectful
-
November 2023 by Chip Mezzaline
Excellent work, Great Customer Service, Good as New!Services: Painting
-
September 2023 by Travis Christiansen
The owner was very involved and triple checked my vehicle before giving it back. Very detailed and customer drivenServices: Auto windshield repair
