The Home Depot in Columbus, GA offers a wide selection of tools, appliances, outdoor furniture, building materials, and gardening supplies, making it a convenient place for home improvement and gardening needs. Customers appreciate the variety and the ability to find what they need easily. The staff is generally friendly and willing to assist, with some employees, like Stephanie, receiving high praise for their helpfulness and attentive service, which enhances the shopping experience. However, there are some issues with organization and customer service. A few customers experienced delays and miscommunication with will call orders, finding the process unorganized and the staff unhelpful at times. One customer noted that their order was not ready at the scheduled time and had difficulty reaching staff on the phone, leading to frustration. Despite these problems, shoppers who knew exactly what they needed found the staff friendly and helpful, and some had positive experiences with specific employees. Overall, the store is seen as a good place for home improvement shopping, especially when assisted by helpful staff, but there is room for improvement in order management and customer service consistency.
