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December 2023 by Victor Rodriguez (Vmr)
Terrible customer service. Hard to get on the phone.
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December 2023 by Lee
I mistakenly bought into the hype of this company. never again.
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December 2023 by Carlo G
Excellent customer service, high quality firearms
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October 2023 by Aviator Gamer (MacGyver)
Absolutely amazing company. I picked up an SP5 pistol yesterday and it was unfortunately missing the sling that ships standard with the gun. Called these guys and inside of 5 minutes they started a replacement order and were generous enough to throw in a free magazine. Way to go HK!
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October 2023 by mango
My boy flo said this place is ballin ??
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May 2023 by kevin tabb
I purchased a pre owned hkvp9, it is the second hk handgun I've owned the first was 40cal.usp variant 1 over 20 years ago, I'm an Hk man from here on I have a sigp320 too but Hkvp9 has sold me all my future handgun purchases, they are in a class with 1911s cz 75 hats off thumbs-up!
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November 2022 by psbassett
Bought a P30. Took it out for practice 3 times and it jammed every time. Tried 4 different types of ammo. The last time it jammed, I couldn't extract the shell casing and called H&K in GA. They immediately began blaming "cheap ammo". I sent it to them (including the list of ammo fired) and waited weeks until they finally sent an email saying it was done. They said it was jammed because it was dirty and because it was a steel ammo casing instead of brass. How dirty can a pistol be that's only been fired about 200 rounds total since new? And why should it matter if the casing is steel? With ammo hard to find, I shot what I could get and anyway, I think it should be able to fire anything within reason. If it won't, the manual should say something about it. We'll see if it works any better when I get it back after sending it off three weeks ago. In the meantime, this review has more to do with rude customer service and people more interested in protecting an image and hyping their marketing than backing the product.
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November 2022 by Ron Tussey
Excellent facility for training on their products. Very in depth and informational instruction. Highly recommended for those interested in getting more out of their HK ownership.
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May 2022 by Genesis T.
Top level polymer handguns but customer service is foul. Will no longer buy anything from them. How about that.I ordered a shirt that I never received but instead of them sending out another one to fix the issue, customer support decides to make excuses not to. I wanted a shirt to match the P2000 FDE finish I just bought but I guess that will be my last H&K purchase.Never had this problem with Glock looking to buy a G17 or G34 soon.
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November 2021 by William Waldrop
Good people quick unloading
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November 2021 by Walter Champlin
I have four HK firearms and they are all superbly constructed and accurate. HK has been one of the leaders in small arms development for the past 70 years. While innovative they have been struggling to keep up with other manufacturers such as SIG as of late. With restrictions from german laws, bias from German officials, fines for exporting firearms to places like Mexico, a hurt reputation from the G36 accuracy problems reported (proven false) as well as statements such as "Not for poors" from social media posts, the company has a lot to overcome. Regardless, the quality of their product is second to none and with promising future contracts it's likely HK will be back on top in no time.
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November 2021 by Jerry Brown
I have always been a H&K owner in my opinion there are one of the best firearms manufacturers in the world any problem they are are to help anyway fix or replace and you can count on troubles really rare if at all I rate H&K 100%in my book!Thank you for your service and premium quality of your products!Jerry Brown ??
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November 2021 by E F
Optics plates out of stock for months and months. The feedback is everywhere, where is the product support? When will we have plates?
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August 2021 by William W.
My H&K .40 USP Compact, 20 years old, developed a crack in the polymer frame. I emailed their customer service with a photo of the crack on a Friday afternoon. They acknowledged within 2 hours. Next day they told me they'd replace the frame and gave me a repair number. I called Customer Service on Monday. Phone answered after 2 rings. They advised me to ship FedEx because they have a special arrangement. Anyone who's ever tried to ship a gun knows that the big hassle is the shipper needs the receiver's Federal Firearms License number. I went to the local FedEx center on Tuesday--no hassle, they packed it up, sent it out 2 day delivery. FedEx guy told me H&K is only one of a few they have a special relationship with, and that my shipping cost was a third of what it'd be otherwise. Delivered to H&K on Thursday. Gun was delivered to me, repaired, 11 days later. Incredibly great customer service! Thank you, H&K!
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November 2020 by Cameron Bryant
Best guns you can buy!
