-
December 2023 by Mike L.
My wife took her grandmother watch(that is very expensive) to have it repaired. They told her that it would be done in a week. Its been 2 months now and they won't return the watch because the guy they gave it to hasn't returned since receiving it. They do not do the work in house. they send it out for repairs. They are a piece of crap of a company. I even told them I would report it to the law enforcement. The owner told me he doesn't care to do what i need to do.
-
February 2023 by Jeremy Reddish
I dropped off a vintage Omega Seamaster to have the crystal replaced and the watch serviced. I was told it would take about 4 weeks. After that time had passed, I called and was told the watch was not ready. Every few weeks I would call back and get another excuse. This went on for FIVE months. I was as nice as I could be and gave them every opportunity to fix the watch, but after five months, I asked for the watch back. They returned it to me in non working condition with the crown not installed. The watch is worse off now than when I dropped it off. I will NEVER recommend this place.
-
October 2022 by Logan
Amazing customer Service, good quality work, great for repairs in my experience, good prices and willing to work with customers. The nicest workers and they’re very knowledgeable best local jewelry store in my opinion.
-
October 2022 by loganoh 22
Amazing customer service very nice people that will bend over backwards to help you find what your looking for.
-
September 2022 by Tonette Mcquinn
Awesome experience. They was able to handle like 10 particular items that were changed to a custom fix. I have been coming to them for 31 years and have been satisfied every single time. Definitely a 5 STAR!!!!!
-
May 2022 by Brittny Mcleod
My jewelry was never fixed correctly. I took it back several times and I had to repay. This place is not good for jewelry repairs at all. Also, they broke my bracelet in more places, so they wouldn't have to repair it. I would file a lawsuit, but I'm busy with other cases.
-
May 2022 by Levoris Harmon
Customer service was good (at first). I dropped my buddies Gucci watch there to have it engraved for him. He recently got married and we’ve been friends for about 16 years so I wanted to surprise him with a really nice wedding gift. It was an authentic Gucci watch, so I won’t say how much it cost me, but one can imagine. Anyways, I was told the watch could be picked up one week from the day I dropped it off but that someone would also call me. Well, after 10 days went by I hadn’t heard anything and then just called myself to see if the watch was ready for pick up. They told me it was ready and I asked why no one called me. The reply I got was beyond unacceptable if you’re a business owner. “Sorry, I guess we forgot.” Then, one of the reps there should me the work (which was pretty good), and told me that since there’s more room for some lettering, they could add something else to the watch i.e. best wishes, best friend etc. He showed me we’re it would go and everything. I agreed to it and was told to come back at the same time the next day and it would be ready. I did just that and it wasn’t ready. Once again, I was told that they forgot. They told me if I can wait they’ll have it done in 20 minutes, so I said I’d run an errand and come back. Once I returned, they had my watch and I was excited to see the results. Well, the extra writing they put on the back was not only a bigger font size, but by mistake they put my friend and his wife’s anniversary date on the back of the watch twice, it was crooked, and since the font was so much bigger, it went into the Gucci writing and emblem on the back of the watch. I was really upset and one of the other reps said to me, “mistakes happen, just is what it is.” Now they have to order a new backing matching the model number of the watch directly from Gucci and tell me they’ll try to have it expedited, but it could take 2 - 4 weeks ??♂️.. I wouldn’t even be leaving this review if it wasn’t for the ladies comments to me about, “mistakes happening.” You don’t say those words to a paying customer when they are upset about substandard work that your business did! This company gets 1 star. I would have at least given them another half star but you can’t select halves.. so they get 1
-
January 2022 by AJ S.
They were fast and im so glad they were able to fix my necklace, I dropped it off Tuesday and picked it up Friday. My niece suggested them after getting a necklace fixed by them that actually broke in the sake way mines did and it looks perfect, besides a small imperfection you can't really tell that it needed to be fixed. So very grateful to them. The staff was very friendly as well.
-
August 2021 by Roy burney
I always get my watch batteries change here and get links taken out of my watches...
-
November 2020 by Kayla Perrine
Very clean & kind. Great customer service.
-
March 2020 by Kevin Mack
Jeweler did excellent job sizing my ring, but the old lady behind the counter should be put in the back away from the customers
-
September 2019 by Bonnie Haden
Had some engraving done on my Daddy's memorial necklace. It took longer than expected but very well worth it.
-
August 2019 by Vallery Havens
Doesn't give reasonable trade value for gold. Take it elsewhere. (They were kind though!!)
-
April 2019 by Skim Shank
Ugh... I wanted to give them the work. Based on other reviews, I am certain that it won't be long before this business will reach the end of its slow decline.
-
March 2019 by Valerie Long
I have had a couple pieces of jewelry repaired here, the service is always great, the price reasonable. I recommend them to anyone needing jewelry repair.
