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November 2023 by Larson Vaughn (NightWolf0522)
This is the 1st pawn store I have been to. The staff were friendly and tentative. My girlfriend and I were helped by a member of staff named Paris. She was great and gave me a good sale on my guitar I was looking to get rid of. Negative reviews put me off of the place. I thought it was right to tell of the brilliant time I had there. Cheers!
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July 2023 by Steve N.
Good Morning,My name is Steven Newhausen and I recently went to the Cash America here in Columbus Ga. And pawned as a loan some items to include three firearms. Last week I went in and filled out the background investigation paperwork so as to pay the debt and have my things returned to me. In these two ponds are three firearms. I gave it the three day waiting period as per standard with the FBI and then returned to the store today. Now when I filled out the Background checks last week I informed them that I have purchased over 30 firearms throughout my Military career and now several post retirement. I told your employee's that not one time in all the purchases has my background checked come back which after 72 hrs. under Brady I have purchased for years. The reason these checks never come back is because I have a Top Secret (TS) security clearance through the Federal government and in order for NCIS to conduct the checks on me it has to be an employee of equal or higher clearance then mine hence its never come back within the 72 hrs. as I was told at one point that there are very few personnel within the ATF/ FBI working in this capacity with that level of clearance. Toda, I went in for the second time to pay in full and reclaim my property and the young lady there says that they need to wait for a response. I told her there will be no response. She then stated that it is Cash Americas policy and that Cash America does not adhere to Brady. How am I suppose to get my things back? My wife wedding band and many other items are rolled up into these two ponds and feel there is no effort in helping me here.I served 26 years Honorably in the Army and retired distinguished in 2017 from Ft. Benning here in Columbus Ga. Not one spot on my record ever!! If I lose my property because e Cash America does not adhere to Federal Law I will be contacting congressmen Bishop here in Columbus, The BBB, Ga. Inspector General and a lawyer. A timely response is needed as the personnel at your store also reminded me another payment on each of the pawns are coming do. Unbelievable!!Update: today I called a cash America in Texas. They said that if after 5 days the NIC background does not come back with a response by company policy under Brady Federal Law they must release my pawns back to me. This is not what the store here in Columbus Ga.( store # 2472) told me yesterday...
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May 2023 by Mz. Monae!
A total rip off, they tried to charge me extra fees for everything. One minute they tell me one price over the phone and the next when I arrive at the store it's something totally different. Do not go there they're a complete fraud and scam. And they better not forged my name on any documents, or I'm getting a lawyer. You all should be ashamed of yourselves taking advantage of innocent people ???
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April 2023 by Cayden P.
Manager "shay" needs to be fired. Was so unprofessional and had a disgusting attitude towards me and my family for absolutely no reason. Her bad attitude is reflecting on to her employees and it needs to be stopped. She refused me to buy a firearm and said the " system is down" after I just watched a gentleman come out with 2 firearms. The employee said it all depends on shays attitude if we get to buy or sell something which is costing the business money and inconveniencing me and my family to be protected.
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June 2022 by David Stivarius
I needed a TV….mine went out just before the NASCAR race was coming on, and Kim, Sam and Shay, the three employees working that day were all very friendly, very accommodating and all represented Cash America on Manchester Expressway in Columbus, Ga in a professional manner! Such great attitudes! I purchased a great TV for a very fair price! I would recommend this place to anyone looking for not only quality merchandise but a very friendly atmosphere! Thanks you three….you did a great job!
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May 2022 by Russell Goodrich
Sam and the entire staff at this location are awesome, knowledgeable, friendly and well, quite humorous to be honest. They took care of everything I wanted, had great prices and had me complete on no time…will return
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July 2021 by Faye Feasel
I absolutely love shopping here. The employees, KIM, TERESA, AND THE YOUNG GENTLEMAN that works there are amazing. They always treat each customer as if they were the only customer there. I enjoy coming here. ?
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June 2021 by Danella Colburn
Lousy service who apparently don't understand technology or know how to talk to people or listen.
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May 2021 by Eugene Smith
About a generator there got it home and it had a busted piston and they wouldn't take it back they said oh it runs it runs don't waste your money their shysters
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January 2021 by Lori Lamb
Great place if u need fast cash
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March 2020 by Allison Jones
What normal person comes in off the street and asks them to verify diamonds in front of them? Well, I was sold a diamond ring. Turns out the diamonds were NOT real but gold was. They refuse to return my money or offer anything at least half the price I paid. They claim to give me a discount. They will not respond to the BBB. Seems to me that they know they are committing theft by deception. I'm contacting local news as of today. Run as far from them as possible. They said it was their loss but how when they stole my money. If anybody else would have committed theft by deception, they'd be in jail. I'm about to stop this business from riping off others.
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February 2020 by William Garrette
I got my wider a ring from this. Place took it to have it cleaned while waiting for it to be cleaned the jeweler came back to me with the ring and asked how much did i pay for it I told him that I paid 479 cash from CASh he told me that I needed to go back and talk to someone because all the stones were fake he took the thing and touched this lady's ring and the thing went to buzzing but when he touched four different stones on the ring that I had wanted cleaned for my wife for our 12 anniversary and now Cash American Pawan is not well to do anything except buy it back as scrap gold what kind of business does something like this
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January 2020 by 706 Shepp
Kim,Teresa and the staff is wonderful I try to stop by once a week just to see what’s all on sale and something I can’t leave without
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December 2019 by ChapleKing 1986
Do not go to this pawn shop cuz they can't even answer questions right... I took my TV in and got lucky and came in the day it's supposed to be pulled and then I paid money on it for it to be another 90 days and they pulled it and put it on the and sold it a month later worst pawnshop I've ever been to In My Life they will lie to you they don't care they just want your stuff they knew exactly what they were doing when they told me I was only paying for a month... Scheming
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August 2019 by Brittany Valrie
Great customer service! Environment was so vibrant. I definitely recommend them.
