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January 2024 by Len San
Exceptional dealership with outstanding customer service, from the receptionist to the salesman and the finance manager. Thank you for selling me a wonderful vehicle at a great price and for taking excellent care of me as a customer. Mr. Wade, your honesty and hospitality mean a lot. Please don't ever change; you're the heart and soul of BMW of Columbus. Next time I'm in the market for another vehicle, I won't hesitate to make the drive to Columbus to do business with this dealership. This industry needs more honest and professionals like you.
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January 2024 by Kimberly WoodsonFolson
I bought my first BMW from BMW Columbus-it was an amazing experience! Customer service was exceptional-I couldn’t have asked for a better dealership! I highly recommend this dealership-thank-you Thomas and team-I am loving my new X3!
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January 2024 by William Thompson
The customer service here @ this lot is undeniably remarkable. They make you feel as important as the president or CEO of BMW. Now with that being said, I'm not gonna go into details about the quality of the vehicle that I received until a manager contacts me 1st. I will come back and rate the vehicles performance after I give them a fair chance to address any maintenance issues @ hand. 5 Stars for now for the staff, Mr. Stan, the financial team & every associate there, down to the janitor. Exceptional team!
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January 2024 by Michelle Grant
I've been patronizing BMW since 2006 and the service has always been great. The customer service is great, and the staff are always friendly. Each time I take my car in for service, I never have an issue with it after service. Thanks BMW for keeping my car right and safe on the road.
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December 2023 by Markia Thompson
My experience was flawless. All my questions were answered. Everyone had patience with me and still supported me, even when I almost went with a different car brand for my own knucklehead reasons. I stuck with the BMW and I do not regret. Thank you Matt for being the best Car Salesman I ever had. Truly exceptional. 10/10
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November 2023 by Mark Westguard
The team at BMW Columbus have been great. We've purchased two vehicles from them and both experiences have been excellent. Not only their sales team but their service department too. I can highly recommend them for your new and used car needs. They have our business for the foreseeable future.
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November 2023 by Joseph Arnold
Best service appointment we have ever had. My wife said she was amazed with the customer service. I told her that is what you are known for. Keep up the great work!
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November 2023 by Jason Phillips
Great experience. Easy communication and test drive. Was in and out of dealership with a great rate and purchase within an hour. No haggling just straight forward negotiations. They even found us a better rate the next day and called us back and literally took 3 minutes and saved us $40 a month our payment. Would highly recommend!!!
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September 2023 by John Bowen
BMW of Columbus is the Best!! Simple as call and ask for a day and approximate time for service and I’ve never been turned down. I do try to call a week to 10 days ahead, as I know I’m not their only customer and I need to be reasonable as all of us should be, and if you do you will be 100% satisfied!!!
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September 2023 by Christian Shiver
Had to bring my car in for a repair and my service advisor, Mark Bair, was excellent from the second I walked in the door to when I left. Took my car in that morning and it was ready by the afternoon. Excellent service all around. I even loved the thank you note that was attached to the water bottle that was in my car when I picked it up. Thanks BMW.
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September 2023 by Layne Beman
Best experience! Justin, Darnell, and Chris were excellent finding my perfect car that fit all of my needs - including my budget! From start to finish, everyone was so nice and accommodating. They let me know about a parking sensor that was out right away and they already had it ordered for replacement. The honesty and integrity of service they provided me was outstanding and they have definitely secured me as a lifelong customer and a BMW owner for life! I absolutely love my X5!! It drives like a dream!
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September 2023 by Destiny Johnson
Back in May, Mr.Dave the salesman immediately came to introduce himself and assist me with looking at vehicles. He welcomed my friend and I with a happy smile and bottled water! This means a lot and says a lot being that I went to a BMW location days prior to and no one even came out to acknowledge me. The staff was helpful and attentive to my needs and wants and made sure I was satisfied and comfortable. The process was a breeze and there wasn't any red tape involved! I'm enjoying my X3 and I will purchase here again in the future!
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September 2023 by Rebekah Taylor
Everyone here is so friendly & they made everything hassle free. They had everything ready for me when I got there & I live 2 hours away! They definitely did not disappoint :)
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September 2023 by Felicia Worthen
I had an amazing experience with Thomas Wright. He was prompt in responding to my inquiry and setting up a time for us to meet. Upon my arrival, he met me at the door, and had the vehicle I inquired about parked up front and ready for me to view. He was knowledgeable, honest, and very patient in answering all of my questions. He cares about his customers and his customer service skills are 10/10, hands down! I highly recommend him!
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September 2023 by Ashaki Goodman
The best experience at BMW of Columbus! Mr. Wade understood what I wanted and he delivered! Top tier service from beginning to end.