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November 2023 by Joe Fussell
I purchased a battery from Autonation in Brunswick,Ga. Apparently, the battery was unserviceable. I took the battery to a local dealership; they referenced the conditions pertaining to the battery. They asked if they could return the unserviceable battery for a new one. The service manager(Tyler Knowles) denied the switching of batteries. Therefore, leaving a prior customer in a vehicular hardship status. I find it odd that service manager's communicating could simply resolve the issue by exchanging a bad battery for a new one. Too simple.
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June 2023 by Nikki C.
My was brought there for a oil consumption recall which required a new engine to be put in. They kept my car from March until June. Finally a new engine and when it was cranked the belt was loose on it and all the check engine lights were still on. They reset them and tightened the belt. 3 weeks after having my car back it randomly stops cranking at all and the breaks and steering wheel are locked up. They paid for a tow and now I haven't received a call or email about my car or weather they have received it or not! I've called repeatedly and no one will answer the phone!!!! So at the moment I'm without a car and have no idea if my car is currently in their lot or not!
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March 2023 by Erik B.
Took my three year old, under 50K miles truck in for symptoms of a leaking head gasket. They kept it for a week with no calls and no one answering the phone, for me to drive up there and find out they "couldn't find anything to fix" since there was no check engine light. Never mind I had to refill the coolant inside of a week and complained of white smoke out the exhaust. A week later, check engine light comes on along with loss in power when driving. They then diagnose it as exactly what I thought it was, and begin the repair. They then claimed the warranty claim was denied, even though the reason was neither present in the warranty documentation, nor the owner's manual. No technical fault on my part! I was backed into a corner and had to pay for the repair, and there was zero empathy and barely any customer service from the service team. What kind of dealer and company shows zero concern for a top-end engine failure on a well taken care of truck with barely 50K miles on it?! Since the moment I got the truck back, I have made it a point to tell everyone I know and encounter to never do business with Autonation, and to never buy a Ram truck. Everyone knows brand loyalty, especially for infrequent large purchases like a motor vehicle, is far more valuable than the cost of taking care of a customer with a costly repair on a fairly new vehicle, where it's cloudy and difficult to prove where the fault originated.
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August 2022 by Danna T.
0/5. Dishonest, fraudulent, and terrible business practices. My boyfriend brought his truck in to replace his front right tire with his spare and MYSTERIOUSLY his back left tire began having issues the SAME DAY after leaving the dealership. coincident? Think not. Also they never returned his truck's lug nut key so now he's having to order a new one. DO NOT RECOMMEND this place, it's no surprise they have such a terrible rating.
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August 2022 by Mike J.
Dropped car off on Friday to be fixed and ready on Monday. Not ready on Monday - hadn't even been looked at. Was told I was welcome to come get it. Smh. Lessons in customer service are needed here.
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August 2022 by Juan V.
Very dissatisfied with dealing with their service department. It took them 4 days to "diagnose" issues I had already told them was wrong with the car. The prices were also ridiculously expensive for simple repairs. Also took them over 30 min to check me out wasting more of my time. They obviously don't care for their customers urgency and lack expertise.
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April 2022 by David H.
Brought Jeep Cherokee in for Abs issues on Thursday April 7 with appointment., I call...Tues April 12 no action. I call Thursday 14th April, still no action from service department.
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March 2022 by Greg K.
Agreed on a deal for new jeep. Deal included floor mats, delivery and an additional key. It took several phone calls and well past the 24-48 hours that the sales person promised to even get a schedule for delivery. Poor communication, and delivery would not have occurred if not for our constant daily calls. The sales person did not communicate anything to the rest of the dealership. The car was delivered without the floor mats that were promised. The additional key was never addressed. I left a google post and the response was to contact the general manager. I have tried for two days to no avail. The sales person hangs up on me when I call. The automated message does not provide customer service. No one knows how to contact the general manager. This has been the worst car buying experience I have ever had. I would not recommend this dealer
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March 2022 by Miles D.
These guys are the the definition of goats been in to separate accidents in the past 2 months get with my guy Clint and he'll take care of the rest no need stress anything the way they handle business here
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March 2022 by Kevin McFarland
Cant give 0 stars. Customer service sucks, very rude
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December 2020 by Joe P.
Took my Dodge Durango in for an alternator recall. Less than 5 months later the alternator has failed. AutoNation refused to honor the 2 year warranty on Mopar parts. The service manager was quite rude and said it wasn't his problem and he didn't give a d@mn about my car.
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December 2020 by Melyssa M.
1 star because I need 1 to post. I took my 2016 Jeep here last week. My heat was only blowing cold air so I needed them to take a look. Well, after waiting 2 hours (yes I made an appointment) I was told that I needed a whole new heater core!! With labor they quoted me $2000!! Again, my vehicle is 4 years old. I bought it brand new, and there has NEVER been a coolant leak in my vehicle at all. I paid my $95 diagnostic fee and left. Obviously didn't make an appointment with them. I reached out to all my mechanic buddies and they all said either a clog or the actuators. Well the hoses to the heater core were hot when my vehicle reached operating temp, so probably not a clog. I took it in today to a local shop recommended to me by a buddy, and got my answer. He legit scanned my vehicle and 3 codes popped up. The actuators were not opening and closing properly, he rigged it for now, and BAM I have heat until my appointment. It has been getting unbearable in the morning especially with my 5 year old in tow. I am honestly horrified that autonation gave me the wrong information and had no issues with charging me $2000 for something that didn't need replacing. I paid $95 for the diagnostic, using a code reader should have been one of the first things they did. I am stationed at Benning for a few more years and I will never return, and I am sharing my experience with everyone. TAKE YOUR BUSINESS ELSEWHERE!
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October 2020 by KaShondru R.
I don't think Autonation is a woman friendly auto care center I had some issues a few months ago with my ABS System & TIPM if that was costly enough when I got my car back my air conditioning was not working (there was nothing wrong before they) i thought maybe it just needed antifreeze the dealership said there was no way a human forgot to put the antifreeze in the car, since they did check all my fluid levels there had to be a leak. I paid over $400 for a leak test that was atleast a month ago and nothing has leaked out so basically Autonation got free money for a air conditioner that was not leaking and works fine. If the issue I had before was not a problem only they could fix I would not go to them. Plus making a appointment do not mean anything they still take your car as a walk in they get to it when they can if they can.
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May 2020 by Brandy W.
Been in the market for my very first truck. I've always wanted one and I had two sales agents helping me, Daryl and Ray. I was so indecisive on what I wanted as far as color and style. They worked with me for two weeks as I text and called and came by several times to drive them all. I finally ordered my new ride today. Thank you gentlemen for your unwavering patience and help during my buying process. Buying a car is stressful for anyone but they truly made the experience much better. Thanks Again Brandy W
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May 2020 by Wil D.
Brought my dad's Jeep in, had a minor issue we were attempting to troubleshoot. Robbie in service was outstanding to work with. Went out of his way. Definitely recommend their service department. Sale's here was upfront about the sale of my Dodge as well. Of the three vehicles I've bought for family and friends in the past year, this AutoNation was my favorite place to shop.
