The Advance Auto Parts location on Forrest Road in Columbus provides automotive aftermarket products and free store services. Customers report that the staff at this store consistently goes above and beyond, offering excellent and exceptional customer service. Reviews describe wonderful, professional, and knowledgeable employees who are patient, delightful, and customer friendly. They take great care of customers, explain issues clearly, and help to get problems resolved. Specific experiences highlight staff members who step up to assist in stressful situations, such as with a scary car battery issue or a flat tire, putting customers at ease. Employees are noted for providing hands-on help, including checking fuse boxes, replacing fuses, installing batteries, and even talking customers through changing a tire. This level of dedicated service is described as unheard of and not a one-off situation, but simply what they do at this location. The overall experience is repeatedly called great, with customers expressing a desire to return for all their car needs and to recommend the store to others. The team's actions demonstrate a genuine desire to actually help people.
Always have the items in stock and super friendly employees
January 2026
Went to have a couple alternators tested after finding autozone's machine was down and O'Reilly had lost a pin. The guy working was proficient and helpful.
June 2024
Great service and great people who are always ready to help
