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February 2024 by Nichole Stewart
This location has some outstanding employees that gives great customer service. I would like to recognize Ebony for all the help that she was able to provide me with my uhaul rental. Even though she was fairly new she had the answers and if she didn't she made a phone call to her manager that assisted her with my purchase. Please recognize Ebony for her outstanding customer service that she provided.Thank you all at Uhaul!
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February 2024 by 24/7 junkmen
Good vibes great place for rental
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January 2024 by Victorie Mack
Very unprofessional. I reserved at the Washington rd location because it’s close to my house on Monday for Saturday morning at 7:30am . I even went into the store to reserve the truck. I get to the location I reserved the truck they sent me to ANOTHER location (inconvenience). I get to the second location no one is there. I call the number and someone answered saying that they didn’t open technically until 9am (my movers were on a set schedule so now I have to pay them for their time and inconvenience also) losing MORE money. I don’t ever write reviews but this is SOOOOOO unprofessional and a waste of my time. I was on a schedule and the WHOLE PURPOSE OF ME RESERVING A TRUCK WAS A WASTE OF TIME!
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January 2024 by Nicole Bailey
They have rodents and try act like you the reason and I can't never get their insurance people on the phone for my things that have been destroyed. I wouldn't recommend anyone to put them things at this location. And the staff most of them after the manager leave are very unprofessional and very rude especially the one with the burgundy bun on top of her head
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October 2023 by Vee
Staff was great. But I wouldn't store my most expensive items here because it just doesn't seem that secure. The gate and office is always left opened. If it wasn't for the front desk lady this place would not get a 4, lol.
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September 2023 by Des Mitchell
Ignorant staff; I left and will never use this brand, because the two “women” were horrible, for lack of better words.
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August 2023 by lance d
They try to give good service, but being short staff isn't helping. Overall there ok.
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August 2023 by Anthony McGill
Shavonna was a wonder help, really sweet and my i say pretty? thank you for your service
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July 2023 by Atlanta “ZONE 3”
Do not go there nothing but a bunch of old women think they Young with all the awful makeup and eyelashes and weave they have a Young Attitude knowing they need to act their age think they're young with a bunch of attitudes because they did not make it in life and they got to suffer working for U-Haul avoid this place at all costs if you go here by FORCE not choice who ever China is supposed to be they talked about her behind her back so bad she went out the door its sad then she .come back in and smile in her face two-faced it at it's best
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July 2023 by Thykland Monroe
Please spend your money elsewhere. There are unbelievable hold times. The General Manager is ridiculously rude. Just please don’t waste your time, money or energy at this location. Find another location AND company to do business with.
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May 2023 by Dupree Jones
This is the absolute worst location to pick up a uhaul truck … Rachel the manager runs the place like it’s her kitchen. She makes decision based on her mood of the day! This is total non sense! Horrible attitude, horrible customer service, horrible personality!!! New management needed for this location! Don’t even get me started on the other heavy set lady walking around with a church saying “cougar” on it. This place is a joke!
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May 2023 by Angelique Brown
I came in for storage and Raschel was such a sweetheart and helpful. She stayed patient with me , made sure I understood everything and helped if I didn’t . Thank you so much Raschel. ?
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April 2023 by Julia Noble
Agent was very friendly and professional, explained everything and I felt very comfortable with my rental.
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January 2023 by Robert Bonner
They were just ok. They did direct us to a different location but we needed more time than for what the vehicle was available for. So we had a wasted trip because of their oversight and lack of questioning of what exactly we needed.
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October 2022 by cheng zhang
Zero customer service, the bulky black lady with purple dread cancel my reservation and threaten me with calling police....Even took 7 feet distance with camera rolling telling me to back away... like tf..to... I should be afraid of youI reported this to uhual, would definitely want to know what actions be taken.
