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January 2024 by Kehinde Shotola
The two cashiers/attendant female upfront are just rude. Maybe because I’m an immigrant she said she don’t want to talk to me I’m giving her hard time and she will rather deal with my wife cuz she from here that’s not even giving U-Haul a good reputation. I’m a Manager with Maaco Auto Bodyshop and customers regardless of race should be treated with respect. Thanks to Jay who handled our return with explanations on our charges. The other lady just said we have to pay 122.00 with no explanation of why it went up but Jay explained the gas part which the lady didn’t tell us on picking the vehicle because she was been rude. But we put some gas and our bill went to 69.00$. People need to be treated with respect by those female both the old woman sitting and the one next to her.
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October 2023 by Steve Bell
They absolutely hate their job here so unhelpful lack of give a heck
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August 2023 by Brianna Lynn
This was the best U-Haul location I’ve ever been to. Very clean and neat. The employee I dealt with was great and friendly. Best U-Haul customer service I’ve ever received. Only complaints are the cargo van I reserved wasn’t available as I believe the previous customer hadn’t brought back yet which I know is out of staffs hands, but it was a little frustrating. And the second complaint I had was you needed a credit card to rent the vehicle which I did not know beforehand. Which caused me a few issues as I was not prepared. But overall good experience.
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August 2023 by Casie Yoder
I had a trailer hitch installed on my Honda CRV and this location was great. They called a few days ahead of time to leave me a reminder message about my appointment. I was greeted immediately upon entering, and every staff member was helpful, friendly, and gave me a clear sense that my vehicle would be ready about midday. They called as soon as it was ready, and pick up was just as easy as drop off. I highly recommend this U-Haul location for anyone in the Tri-Cities area.
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July 2023 by Adrienne Hargrove
The staff at this location turned what could have been a horrible experience into a good one. The vehicle I was initially given ended up having a maintenance issue and the staff went above and beyond to accommodate me. The experience was by far, the best representation of outstanding customer service that I have seen in a long time.
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May 2023 by Goldmouf Caffeine
Very evil manager over charged me twice at this location
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April 2023 by Yusef Muhammad
My name is Timothy Brown. I rent at this location every week. Every one is like good family. Mr. Moss and his team is absolutely on point and make me feel welcome. I can go to other locations but this location is the best. They keep all the vehicles very to the point where people ask me where I rent my vehicle from. I will like to thank Mr. Moss, Lisa and Karnisa. They're are great professional and smart and hard working individuals. Thanks again to the great U Haul tram at South Hampton Dr.
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February 2023 by Jerrietta Mathis
I was rudely called a man her exact word were sir I’m right , then didn’t apologize until I asked her did I look like a man? and started to tear up . I thought that was very unprofessional of her . Carnisha Williams
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October 2022 by Jocelyn Thomas
U-Haul, in general, is trash. Their rates are ridiculous because they nickel and dime you on EVERYTHING from the vehicle rates, the miles rate for the day, whatever the “environment fee” is, and on top of that, you have to still fill the tanks back up to where it was or get charged double. A small $19.99 cargo van ended up costing me $70 + gas just to drive downtown and back for 1hr & 30 minutes!!!!! Read all of the fine print in details because that’s how they get you. I will no longer use their service anymore b/c it’s not worth the money they nickel and dime out of you.
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July 2022 by Sundày Queen
unprofessional, don’t charge nobody for a storage they been moved out of, and the general manager hung up in my face, that’s unprofessional.
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June 2022 by Daniel Ritchie
From start to finish the experience was very pleasant. The staff were friendly, knowledgeable and accommodating. The facility is state of the art and in immaculate condition. I will continue to use and recommend this location for all my storage needs.
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March 2022 by Doinelle McKinney
The general manager was very helpful even when my reservation in hampton was sold out. Made sure i had a truck to get what i needed to get done. Great service truck was in great condition.
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February 2022 by Robert Moore
Don’t remember his name but cool brother that is very personal, had me with truck and dolly. Very personal and very cool to all about service.
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February 2022 by Francene Nicole
I had a great experience with the team at the 2041 Southampton Rd U-Haul location! Definitely worth passing other U-Haul locations to get to this one!
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December 2021 by Tavorris Moss
Storage and trucks all and all.your moving supplies
