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September 2023 by Belon Durham
Had my car for about a week and didn’t do anything. It sat outside. Oil change, trunk lock, and convertible top repair were my estimates. The first 2 were a no brainer. I knew the top would be difficult. However it went from 2 days, to a few more, to a few more. I showed up, car was parked, and they did more damage. A plastic bag was placed on my car with duck tape which caused damage. A suction cup and it caused damage on the side. He removed buttons that held the trunk up which caused more damage. Horrible service, customer service, and minimal communication. If I didn’t call I didn’t get an update. WE need to do better.I would’ve thought the oil change and truck lock would be completed but NOTHING was. Wishing you better luck if you choose this company.
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July 2023 by JES
They are honest decent mechanics which is hard to find nowadays they don't try to rip you off don't overcharge you and really work on your car I appreciate them wish I had found them years ago
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June 2023 by Gintana Allen
Highly recommend!!! From the time I checked my car, I received exceptional customer service. Mike let me know everything that was going on and had a screen in the waiting area that let me watch the mechanics working on my car.Service: General repairs & maintenance
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June 2023 by Linda Pritchett
Very quick oil change and customer service. Checked all fluids and put air in my tires. I will return every 3,000 miles.
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March 2023 by Dee M.
I waited a week for a diagnostic that should've taken mere hours. And the problem wasn't fixed even though I was charged $316. They never followed up, I was given the runaround up until I threatened to reverse the charges. He didn't even tell me what was wrong with the vehicle until I called later to ask. I will NEVER and I do mean NEVER suggest or recommend ANYONE to this shop.
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February 2023 by Nadou Management
BUYER BEWARE: First let me say that when I called and spoke to Bob he was friendly. When I came in to have my car looked at, Alexis was EXTREMELY FRIENDLY. NOW here comes the bad review. They gave me a quote for the repairs prior to "fixing" my car. When I called them to see the status, Sha or Shaw however you pronounce her name was not friendly at all. She was throwing all types of numbers at me and I explained to her that I left my receipt at her establishment. They only "fixed" one thing valve cover gasket. The next day at 8am on a Sat, Sha or Shaw called me telling me that her mechanic thinks he left a tool under my hood and if I can bring it it. I told her not this morning. That afternoon, I brought it in and the mechanic was very informative and he also sprayed this thing in the front of the engine while talking to me. After speaking to him, I then went inside to get the quote of the parts so that I can schedule the repair. Sha/Shaw was too busy playing cards on her phone, she said "I gave the receipt to your daughter" I told her its at home. She then quoted me another price $100 more from the original. I drove 25 minutes away and thats when I heard this horrible sound, it felt like the car was dragging. I called the shop and she kept on insisting that I bring the car back even though I explained to her that the car sounds and feels unsafe to drive at this point. My original mechanic looked under the car and stated that the car looked and sounded much worse then it original was. I WILL NEVER go back there again especially if Sha/Shaw is working there. CUSTOMER SERVICE at it's worse!Service: General repairs & maintenance
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December 2022 by Tesconniefarentino Williams-Campbell
Their service is not honorable or recommendable. I paid for service 3 days prior for their mechanics to make repairs on my 2002 Mercedes c240 model. I provided all the parts myself including 6 ignition coils, 12 spark plugs, fuel filter, egr valve & gasket, and the valve cover gasket ( which was the only part they provided). I still have in my possession a brand new fuel filter, egr gasket, 1 ignition coil with one missing coil with only 4 of the coils being changed and 5 new uninstalled spark plugs on top of the fact my vehicle left with a new problem it did not have prior to me dropping the vehicle off which I'm currently dealing with now which is a leak from the manifold which is a constant hissing sound which effects how my car is engine is running not to mention I cant get passed emissions after paying these people over 900$. They are not a good auto shop to take any vehicle especially forgiens to. Not to mention the owner of the business turning his back to me and walked away after me denying to pay more money into the repairing of the damage that his business caused as if I said something wrong. Of course they tried to deny the damage if I had not took it upon myself to walk in their work bay and witness the damage myself as they were reassembling my engine from egr installation. DO YOURSELF A FAVOR AND DO NOT DO BUSINESS WITH THESE PEOPLE ON ANY LEVEL. Its way better auto services out there. HEED THIS WARNING. DO NOT BE FOOLED!! And I still have not been refunded for them providing a incomplete service or compensated for the damage they caused to my vehicle.Services: Vehicle safety inspection
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November 2022 by Dakota Mabry
Super friendly people that know what they are doing. They were very quick with the diagnosis and repair of my engine. Not to mention they were very cheap. All around amazing place ⭐⭐⭐⭐⭐Services: Auto maintenance
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November 2022 by ANTAR CARR
Great service & quick. I will be back
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October 2022 by Carl W.
I wouldn't even give them any stars if I could...I brought my bmw 328i 2 door coupe over there it took them 3 months for them to work on it...the front end lady her name was char she was very rude and could not give me any information on my car anytime I asked so I went up there myself to see what was going on...they said the car was fixed but when pulling out my car they put it on 2 jumper packs jus to get it cranked and running I still had the same noises and the same problems...the owner mike tried to give me a busted loaner car and it broke down twice while I was in the middle of the road with the wrong paper work in it...when I brought it to there attention that my check engine light was still on and I don't think I will pass inspection the front end lady char caught an attitude and told me there where more issues going on with my car...I paid these ppl 1800$ and they only changed out coil packs and spark plugs DO NOT GO TO THIS PLACE!!!!! You will be ripped off your money !!!!! I hope they are ready for court !
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September 2022 by Kwame S.
I'm new to Atlanta Georgia and maybe that was my first mistake of letting them know that because I knew I had a oil leak which I paid to get fixed hence the photo was supposed to receive an email copy of it never did originally my work was supposed to be done the same day I brought it in September 21, 2022 that didn't happen. They told me it will be done by the end of the day and I can pick it up the next morning. I also requested for a full diagnostics so that I can ensure that I'm good because I was going back to Milwaukee, Wisconsin to visit my children, maybe that was another mistake as well because when I called the next morning, no work has been performed at all whatsoever what I heard on the phone was an estimate for more work, and some of the work they were quoting I recently had done when I mention that to her,she called over the mechanic to join the phone conversation and he stated that none of these things needed to be done. They attempted to bamboozle me and when I explained about her behavior, she became irate. I told her I want a refund and I was coming to pick up my vehicle when I entered the premises and I begin a conversation with the lady again she was irate disrespectful and I'm glad I recorded the exchange which I made sure to let her know because this kind of behavior is completely unacceptable as a valued customer and also a business owner. It's our job to ensure integrity and good quality work. If not, anything else in her customer service skills was my first I have ever experienced in my life, this is not the end of this and I want to copy of that phone conversation because like it stayed at the beginning of the call all phone calls are recorded for insurance purposes
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August 2022 by Glenda Hargrove
Do not take your car here under any circumstances. Brickyard Automotive a disgrace to the automotive industry and they ripped me off. They only pretend to have Christian beliefs and values to scam you out of your hard-earned money. I lost $2400 (not including the hundreds more I had to pay another auto repair company to do the work they pretended to do) and counting due to correct there mismanagement of my vehicle repair. Brickyard Automotive mechanics lacks the critical thinking skills to properly repair a vehicle and have no problem returning it to you unrepaired and putting your life in danger.You will need the Father, the Son, and the Holy Spirit to protect your life if you are driving a vehicle “repaired “by Brickyard automotive. Don't let their so called Christian stance fool you.I took my car here after hitting a curb that caused extensive damage. I was informed it would be $2400 to fix the car therefore I decided to fix it out of pocket versus making an insurance claim. I paid in full for my car repairs and when I picked it up I was presented with about $900 in more repairs for the car and the dashboard was full of lights for needed maintenance. How is this fair when I was told it would be $2400 to fix the vehicle in its entirety?As I drove down Hampton Locust Grove road the car made a loud grinding noise. Brickyard Automotive butchered the vehicle enough for me to make it home. My father called them to discuss the car's current condition because it was obvious they didn’t respect me enough as a woman. The next morning I took the car back to Brickyard Automotive. Initially they claimed nothing was wrong with the car because they drove it around the parking lot and didn't hear the noises. I called my father who insisted they take the car on the road so they could properly evaluate it. They finally reluctantly agreed and upon doing so claimed the vehicle needed additional work on top of the already paid $2400 and quoted $900 at pick up. However, they claimed I could go months to save up the money for the additional work despite the loud noise the car was safe to drive. At this point I just wished I filed an insurance claim but it was too late.Ultimately, I ended up taking the vehicle to another automotive repair company in Locust Grove that had to redo the work Brickyard Automotive was supposed to do. When they showed me the parts and how they tried to piece together my car it looked like something I could of torn up myself. Not to mention they said they are constantly refixing vehicles that were serviced by Brickyard Automotive. I had no business driving the car and it was a severe accident waiting to happen.At that moment I realized this is why Brickyard Automotive had bibles scriptures plastered all over their shop. You are going to need the blood of Jesus if you let them anywhere near your car. Yes, I believe in Jesus but not trying to meet him anytime soon because Brickyard Automotive repairs set me up for a car accident. To date, I tried to dispute the charges through my bank and Brickyard Automotive lied stating the work was done in good faith. If I can prevent anyone else from going here with this review then I know the Lord is looking upon me saying, “Well done, good and faithful servant”. Not only do I hope this review will save another soul from being ripped off but save lives.
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August 2022 by darius miller
The BEST automotive business on Old National HWY. One time I broke down across the street, on the street from this business with no clue as of what was wrong with the vehicle. These people hand-pushed my car across four lanes of traffic and fixed the issue the SAME DAY, ( pass. side CV-Axle gave out) and it wasn’t expensive! Today, I went in for a diagnostic, it did take a little time, as I was a walk , but you can’t rush quality work, services, or products. Furthermore, I ended up having a refreshing conversation with the receptionists, & ultimately they helped me solve my catalytic converter problem. 10/10, I recommend.Services: Steering & suspension repair
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August 2022 by Cindy Carter
they do that switch and bait, tell you a lower price then give you a higher price when the work is about to be done
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August 2022 by Marion Craig
So far my vehicle is operating well. Transmission work done on a sealed transmission.