Duvall Ford Company Inc Service is a dealership that goes above and beyond for both existing and new clients, including those from out of town. Customers report consistently top-notch customer service over many years. The business is described as not just about numbers, but as caring about people and families. Employees are super empathetic, helpful, and willing to rearrange schedules to assist, even for travelers unlikely to purchase a vehicle. They have helped in emergencies, retrieving lost items and providing major service that prevented customers from being stranded. Service is noted as quick and friendly, with fixes sometimes completed in less than 20 minutes without charge. The staff are nice, willing to walk customers through issues, and take extremely good care of vehicles. The experience is all around wonderful, with one customer stating they would consider flying back to buy their next vehicle. The facility also includes a drive-through car wash that can accommodate larger trucks.
My wife juat got a new gladiator from Seth Pitts. We couldn't be more happy with the service we received and the beautiful jeep now sitting in our driveway. All around wonderful experience
June 2024
While 800 miles from home our truck needed some major service. I called and talked to BJ and explained our issues and she got us in and taken care of right away. They all were so nice and helpful. We would have been stranded pulling a 30' trailer without their help. We made it home with no other issues. Thank you very much!
May 2024
Simon Graves was a pleasure to work with. Very professional and courteous.
