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December 2023 by Tesfai Tecle
Good place and great service.
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November 2023 by William Pulling
Very friendly and helpful staff.
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September 2023 by James Kim
I caught the uhaul representative (Laura) trying to add a damage waiver that I did not ask for. I asked her to remove it and she did so without any incident, but I wonder if this is standard procedure for all customers. She also listed herself as "Zombie A" on the rental contract as if it's supposed to be humorous.Also the pickup truck I rented had low air pressure on the driver's side rear tire. My rental was a short distance in-town trip but for less attentive, long distance customers this could pose a safety risk.I had a positive experience with this location in the past, but this time it was less than average.
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September 2023 by Jocelyn Smith
Top notch service this rising! We all know how uhaul can be frustrating picking up a truck but Wynn was so full of life - vibrating nothing but joy!! Thank you for being such a delight to my stressful moving day! Xoxo
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September 2023 by Violet Royal
Ms. Wynn is the best. Clarkston is my favorite location always the same staff members they always work with you and give best customer service
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July 2023 by Cicely Anon
This is the best U-Haul location in the Metro Atlanta area. I have used their services 3 times so far- I even travel out of my way for this specific location. The business is run professionally and all staff are extremely helpful.
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July 2023 by Gina
Quick, easy, & smooth experience. Leonard helped us and was friendly, professional, and clear about the process. Thank you!
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July 2023 by Marcus B.
Not only are the people who work here purposefully unintelligent, they are rude to the point of cruelty. I just wanted to get my propane tank filled. When I got there, they told me to park in the upper lot, then the guy at the upper lot told me to go back to lower lot. I went back to lower lot, and then was told he was wrong, to go back to the upper lot. When I got there, I was yelled at repeatedly for parking in the wrong spot to the point where I felt so uncomfortable, I had to leave without getting my propane tank filled. This location needs new management, and it certainly needs new workers.
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June 2023 by Garnett Pollock
Everyone there was fun and energetic. Pick up and drop off were seamless and efficiently handled. Thank you!
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May 2023 by Malcolm Galwey
The rental was easy. Laura is AMAZING! Great customer service and very helpful. Easiest U-Haul rental I've ever had.
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May 2023 by neema tamang
To be honest the service was worst. The fat lady has attitude problems. It was only one lady but all of them might have same problems.
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May 2023 by Ahmed Ahmed
Don’t use this U-Haul.old cars,bad customer service.I rent a truck for a day and paid $135 for only 30 mileage driving to pick up and drop an item.$20 cleaning fee is funny.
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January 2023 by Adam Korzen
I will not recommend this to anyone. I tried to pick up after hours and was completely unable to due to the incompetence of U-Haul. The website is forced for after hours pickup, but refuses. FIND ANOTHER RENTAL TRUCK!!! You have been warned
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November 2022 by Danielle Mitchell
The manager refused me, and then, had one of her little workers call me to say they didn’t have a truck available. I already knew that they were lying and she was just too scared to tell me. They thought they were doing something, I just had someone else get it in their name at the same location lol. Think big!
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November 2022 by Crystal L.
My original reservation at the Peachtree road location (which I had used several times during October without any problems) was unexpected cancelled less 1hr before pickup, so I ended up at the Clarkston location. This was my first time ever going there. The entrance to the parking lot is not clear; from the street it appears to lead to the gravel area where the trucks are stored but the actual parking lots is further down. The woman who checked me out stated that people frequently mistake it for the parking lot then she has to ask them to move, so it's unclear why uhual has not add a sign for the parking lot. Store was cramped with a strange odor, the truck had crumbs or ashes or something in the area near the cup holder. When I rented equipment the woman told me that the identification number of the assigned equipment on-site was different than what was originally in the system, but that it would not be a problem. IT WAS A PROBLEM. They erroneously charged me an additional $150.00 for equipment that was returned with the truck. It took over 2hrs on the phone to resolve the matter because no one at the location would answer the phone even after customer service sent the manager 2 messages to call me immediately. Also, the last customer service person I spoke with was rude and acted like uhual was doing me a favor by removing the erroneous charge, which she stated was an "administrative error". The entire experience added undue stress to an already stressful move. Considering the amount of money that I spent with the company for trucks, supplies, and equipment in Oct and Nov, this experience was my last with Uhual; its customer service is broken.
