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January 2024 by Stephanie Primo
Staff very friendly and most helpful. Bianca helped my move in and she always answered my questions. She made it very smooth. Smiles all around.Thank you.
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January 2024 by jarad hunt
Ms Cynthia was very informative great energy and answered all my questions without hesitation
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January 2024 by Coretta Thomas
My husband and I toured this location today and Ms Cynthia was beyond helpful.
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January 2024 by Khalil Hill
I think that the staff is great and make sure things get done! Cynthia is always really nice when I come into the office. Stevie the maintenance guys always get my request done in a timely fashion
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November 2023 by Dalton Hunton
Awesome an amazing customer service. I've been a vendor at this complex for over 5 years. The lady's are very nice and will help your every needs when it comes to a place to stay. 1 call that's all.
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November 2023 by A'nonchalant Sallard
Wish I could leave no stars but here we are. It's been months and all I'm trying to get is a refund for my administrative fee, from over the summer. My point of contact Ms. BIANCA. I wouldn't have a problem if communication was better. First I couldn't get anyone on the phone and when I did.... no update or information. So I came to the leasing office 3x in 5 months and still no communication about my refund. Updating my contact infor like its a doctor office.But the lovely girl in front went to find out for me.... just for the management to sass her and say it doesn't come over night... it's coming from Texas....blah blah. Send it in a email so I have confirmation. Thats all I'm asking for. But instead you want to be childish in my face when we are adults all navigating life. I been asking for that. Call me or email me the details and I will be out your hair... either way THEY SUCK!!!!
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October 2023 by Joe Luzier
I just had a great experience in the office staff at Reserve at Twin Oaks. Bianca I was such a delight. Luther the Maint Sup was also very pleasant. They always take great care of me.
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October 2023 by LaBarron Morgan
DO NOT MOVE HERE!!! DO NOT MOVE INTO THE LANCASTER APARTMENT! MY UTILITY BILL IS AT $600.00 PLUS DOLLARS BECAUSE ITS VERY HARD TO COOL DOWN THE UPSTAIRS BEDROOM!!! I HAVE NEVER HAD A UTILITY BILL THAT HIGH IN MY ENTIRE LIFE!!! MY NEIGHBOR CAME TO ME OUT OF NOWHERE ONE DAY AND ASKED ME ABOUT MY UTILITY BILL! SHE WAS COMPLAINING ABOUT HOW HIGH HERS WAS AND SHE ASKED ME IF MINE WAS AS WELL!! I TOLD HER YES!!! ITS SO HARD TO COOL DOWN THIS APARTMENT THAT I BOUGHT AN A/C UNIT TO PUT IN THE WINDOW!! I SHOULD NOT HAVE HAD TO DO THAT!!! THERE ARE NO WINDOWS IN THE BEDROOM AND THEY HAVE OLD A/C UNITS HERE!AND PLUS THEY ARE VERY SLOW AND LACKADAISICAL ABOUT FIXING STUFF HERE! I HAVE PUT IN A REQUEST TO HAVE MY TUB REFINISHED AND I HAVE YET TO HAVE IT DONE!! I HAVE ASKED THESE PEOPLE AT LEAST 3 TIMES AND IT IS STILL NOT DONE!!! THE FIRST TIME THE MAINTENANCE MAN WAS SUPPOSED TO COME, HE JUST FLAT-OUT NEVER MADE IT! I SCHEDULED A SECOND REQUEST AND THEY TOLD ME THE GUY WAS SICK THAT TIME. THE THIRD REQUEST WENT UNANSWERED AS WELL!IT'S GHETTO HERE! PEOPLE ARE ALWAYS TRYING TO TAILGATE IN AND OUT OF THE GATES! SOMEONE DROVE THEIR CAR INTO ALL THE FRONT GATES & TORE THEM ALL DOWN A FEW MONTHS AGO IN A DOMESTIC DISPUTE AND IT TOOK THEM ABOUT A MONTH AND A HALF TO GET THEM FIXED!DO NOT WASTE YOUR TIME OR MONEY! I AM MOVING AS SOON AS MY LEASE IS UP!
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October 2023 by Roshonda Hicks
Ms. Jamie, Bianca, and Cynthia are the most helpful, patient, and nicest management crew I’ve ever came across. I appreciate how quiet & spacious the apartments are. Descent pricing too!
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September 2023 by Bre McGregor
I love these apartments. They are spacious, the grounds are kept clean, and the apartments are extremely clean and remodeled nicely and they are affordable. I would suggest this apartment to anyone! Its very rare that you go to a complex and you love everything, even the staff. Bianca, Cynthia, and Ms. Janie are really professional. I did not move to this complex due to my own circumstances. However, if I'm ever looking for a place again I will definitely go here. The leasing office goes above and beyond to help you. If you're looking for a great place to stay, try the Reserve at Twin Oaks. You won't be disappointed.
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September 2023 by Syed Khan
I lived in the reserve of twin oaks in 2018 - 2019. It was great apartment with good amenities and great neighbors. However, the air conditioning in our unit was close to non-existent. It would run all day, costing the electric bill to go up, but never cool the house. We reported the issue to the leasing office numerous times, but they did not do anything to fix the problem. We eventually had no choice but to move out because the heat and sweat was becoming unbearable.I thought the issue persisted in our apartment, but I found the neighbor down the hall moved out for the same reason.
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September 2023 by Kaliah Butler
Apartment searching these days aren’t easy. However, Cynthia made my experience very pleasurable. She answered all of my questions and then some. I appreciate her friendliness, kindness, and charismatic personality!
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July 2023 by edge store
Bianca was my leasing consultant. She was very knowledgeable and pleasant to deal with. She made the process very easy. Cynthia helped me on the day I moved in and was a pleasure. My overall experience was great! I highly recommend this apartment community to anyone!
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July 2023 by Jose Encarnacion11
Really love Twin Oaks and look forward to move in here. Your Representative Ms. Cynthia was great, answered all of our questions with great knowledge and honesty. I would recommend Cynthia and Twin Oaks to anyone I know who is looking for a new home. We love the area, the amenities, and the staff especially Cynthia. Please recognize Cynthia for her great customer service and knowledge of Twin Oaks.
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July 2023 by Valerie Jones-Simmon
Ms. Cynthia was such a good representative for the reserve at twin oaks. She was very informative patient and friendly. Because of her service we are really excited about the possibility of staying at the reserve.
